1.3
Details
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
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I added a car onto my flight reservation. The car was NOT a special discounted rate.

5 hours later I discovered I didn't need a rental and could catch a ride with a friend. I tried to cancel, and the rep would not even try to help me. They said rental prices were locked in just for me and cancellation was not allowed. I did not see anything when I booked that the reservation could not be canceled.

They must use very fine print. They offered no options to take a credit to book a hotel or something like that -- nothing.

I've never heard of anywhere that you couldn't cancel within 24 hours if there was a reason and now I'm out $300.

I will never use Priceline again -- horrendous customer service Bullshit

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $300.

Preferred solution: Full refund.

I liked: Flight prices, Chat feature.

I didn't like: Add-on to flight reservation cancellation policy, Denied refund, Poor customer service.

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