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On may 24th, I booked an "express deal" for a hotel in London on priceline's web site. After my credit card was charged in full, I have seen the name of the hotel: Strand palace. I have immediately searched on amoma.com the price for exactly the same hotel, room type,...
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andama
andama

Three words for you too: better business bureau. After l filled a complaint at bbb, priceline "reviewed" my case and respected their own terms and conditions: within 3 working...

LadyScot
LadyScot

Three words for you: TERMS AND CONDITIONS, which are there for you to read BEFORE you participate.

#1052014
Reply to reviews

Resolved

Priceline is the worse!!!! A airline ticket was booked for someone else with my Bank account, without my authorization on top of that Time of flight was changed 3 times. I wrote I wanted it cancelled they sent me back a form letter that showed they hadn't even read my...
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1.2
I didn't like
  • Changing reservations
  • Horrible customer service
  • That you never intended to stand up and help your customer
#889151
Reply to reviews

Resolved

My Grandfather died this morning and I went to buy a trip to attend the funeral. I checked a few sites and Priceline had the lowest price - makes sense. While I was trying to select things my browser crashed so I had to restart the browser. When I went back in the...
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Anonymous
Anonymous

I'm sorry for the loss of your grandfather.I can't stand dealing with companies like this that rigidly enforce their terms even when it would cost them nothing to be flexible....

Anonymous
Anonymous

You're the one who made the error in booking. Not the hotel. Not the booking site. Not even your browser. Your fault, so your complaint has no credibility whatsoever. Cheap pe...

I liked
  • Price
I didn't like
  • Foreign call center
  • Flexibility and web access
  • Changing reservations
#749110
Reply to reviews
I used their "Name your own price" to purchase three airline tickets. I entered the info they requested and figured that I would be shown a few options to choose from. I was not. They booked me 3 tickets and charged my card. In fact, I am pretty sure they sold me the...
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1.0
Howard Lake, Minnesota
#607588
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On December 24th I made a bid on Priceline for a 5 star hotel, and I got a reservation for a 3.5 star hotel, which is unacceptable. I've contacted Priceline 3 times and my problem still hasn't been solved. Prices are going up and I will soon be unable to book another...
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2.0
#580338
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