$300K CLAIMED LOSSES
1.4K TOTAL REVIEWS
110K PAGE VIEWS
6 ISSUES RESOLVED
Priceline - Charged $3,000 plane tickets to credit card without consent!
Do not buy, or even browse, on Priceline.com! While trying to plan our honeymoon, my husband and I were simply comparing prices on the Priceline.com website and they ended up charging us $3,000 for plane tickets without our consent. We immediately called Priceline and asked them to cancel the plane tickets but they refused to and would not give us a refund! Further more, our credit card company was unable to give us a refund as well due to Priceline's "fine print." Needless to say, we will never be using Priceline again and will do all we can to spread the word. Browse at your own risk! Priceline.com is an unfair business with shady practices. Avoid at all cost or you'll pay the price!
TRIED TO MAKE A RESERVATION FOR A CAR. I GOT TWO ERRORS SAYING TRY AGAIN AND THAT IT WAS UNSECSSEFULL. I TRIED TO MAKE ANOTHER RESERVATION BY CHANGING THE CAR I WANTED. I THEN GOT ANOTHER ERROR. I THEN WAS TOLD BY A EMAIL TO WAIT 24 HOURS. TRIED THE NEXT DAY SAME THING. TWO DAYS LATER LOOK AT MY BANK ACCOUNT AND PRICELINE.COM HAD TOOKEN ALMOST 1,000 FOR TWO CAR RENTAL BOOKINGS. THEY REFUSE TO ISSUE A CREDIT. I CALLED THEM AND THEY WERE VERY RUDE. HOW CAN I DRIVE TWO DIFFERENT CARS ON THE SAME DAY..
Priceline booked wrong night and wont change it
Booked a hotel for one night, when I got the confirmation it was wrong night I contacted them and they said it couldn't happen and they were not able to correct it . I just wanted the night changed to the night I booked. I called Hotel they said no problem but Priceline refused to fix it. They told me to read the fine print, (no changes , no cancellations, no refunds). Who does business this way!!! Never again!! Do not use them, they are one of the most complained about services around. They will not work with you at all even if its a mistake on their part.
Priceline deceives public
I have tried to resolve this with customer service and this is where I end up because they don't care about customer service. I booked a hotel for a funeral out of state. When I checked out of the hotel they gave me a receipt that stated it was $20 cheaper than priceline. When I called to question this they stated it was an error by the hotel and I shouldn't have gotten this receipt. However, they will only send me vouchers for the error instead of crediting my visa with the difference. I am unable to add receipt as I do not have a scanner.
Priceline - Wont answer the phone so they wont have to honor the cancellation policy!!!
I booked 2 rooms through Priceline, knowing I would need one, but anticipating the need for both. I read their cancellation policy and was comfortable knowing I could cancel one if needed. As fate had it, I ended up not needing both rooms. I called the 800 number well before the cancellation deadline... went through the B_S_ just to get to customer service, and when I was finally connected to customer service, I was disconnected. This happend THREE times. When I finally got through, it was AFTER the cancellation deadline (amazing that they answered only then). I was told that I would not receive a refund, as it was AFTER the cancellation deadline. I then explained what happened with the other 3 calls, and I was told there was nothing they would do about it. I asked for a manager, and they refused to put a manager on. I am now stuck paying for 2 rooms when I only need one. NICE SCAM - PRICELINE Just dont answer the phones until you KNOW it's past the deadline.
Priceline - Worst Customer Service
On 03/31 I accidentally clicked "submit" instead of "go back" causing my credit card to be billed for a room I have no intention of using. I immediately called customer service and spoke with 2 different customer service agents both of whom refused to transfer me to a supervisor. And both, despite my situation, literally kept reading off of a script repeating the same cancellation policy wording over and over. At no point would either agent deviate from their script or even attempt to help me except for when I asked one agent if she realized I was paying their company for a service not being provided she told me that I should have been more careful. Unbelievable poor level of customer service especially refusing to allow me to speak to a supervisor. I have filed a complaint with the BBB - will see where this takes me.
Stopped using priceline two years ago decided to try them again. first time back clicked three star ended up in a two star. Come to find out people who stayed at the same hotel used express deals for less. If i wanted a two star i would have used the express deals myself for less great work priceline customer service is a waste. I dont think customer service is based in the USA. They are well trained not to say anything but the samething with every question asked. first they said hang on we have the best price we will match any one all bull
Priceline doesn't honor change/cancellation wording on site
Don't be fooled by Priceline saying on their website as you book that there is no change or cancellation fees on hotels. They will not honor a change to the next night. This is absolutely FALSE ADVERTISING. I will not be using Priceline again. I see other customers who have had the same complaints. Priceline told me it was just me not paying attention. I paid close attention because I knew there was a chance I would have to change nights. No one outside of Priceline would understand their wording. I'm an editor so I have a pretty good grasp of words.
Screwed out of over $1,500 using Priceline
Sometime in February i booked with Priceline, a rental car for March 20-March 24 2013, a hotel and 4 plane tickets for my family and me to go to Louisville Kentucky March 20, 2013. Well a few days before our flight i printed off the receipts to take with us and saw that the dates on our rental car and hotel was correct but the date on out tickets were for Feb 20-24 2013 instead of March 20-24 2013. I called to tell Priceline that there was a mistake with our tickets dates that the date was incorrect and the dates on tickets had passed and wanted them to change it to the correct dates, as i know i put the correct dates when i filled out everything. They proceeding to tell me that since i went through name your own price i could not get the dates on my flight corrected and the airlines said since i missed the date on the tickets that they listed me as a no show, which would be right since that was the wrong date. the price of my tickets was $1,404.00 i didn't want a refund and i didn't ask to cancel, at the time i just wanted to change the date to correct date. Since they didn't change the date we had missed our flight to Louisville Ky, and i couldn't cancel my other reservations with the car rental or my hotel in Denver Co, that i had booked for the day before our flight since there is no refunds when booking with name your price with Priceline so now i am screwed out of the money used to booked my flight, my car rental and our hotel. I cried and cried when i found that they would not fix it before the date i was suppose to actually leave, that is a lot of money to just let go for nothing.
Priceline - Honest mistake
I went on a website that my job offer to book a room. I accidentially booked the wrong room I wanted to keep the reservation just change the room. 1st thing they gave me a hassle that I couldn't cancel 10 min after I booked. Doesn't make any sence. Next was they told me I had to boo another room, which I did. Then they told me that there was nothing they can do for me bcause I can't cancel. S I'm just out 135.00. They should have a person to contact for this. I will never use them again. They r rip offs. They don't even have a customer complaint number. I called tghe hotel where I made the reservation and they told me that they would cancel it if they had some of my info that the reservation was made with. I am PISSED.... Advis to anyone thinking about using PRICELINE..... DON'T!!!!
Priceline Room Booking
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