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6 ISSUES RESOLVED
Wont answer the phone so they wont have to honor the cancellation policy!!! | Priceline review from Williamsport, Pennsylvania
I booked 2 rooms through Priceline, knowing I would need one, but anticipating the need for both. I read their cancellation policy and was comfortable knowing I could cancel one if needed. As fate had it, I ended up not needing both rooms. I called the 800 number well before the cancellation deadline... went through the B_S_ just to get to customer service, and when I was finally connected to customer service, I was disconnected. This happend THREE times. When I finally got through, it was AFTER the cancellation deadline (amazing that they answered only then). I was told that I would not receive a refund, as it was AFTER the cancellation deadline. I then explained what happened with the other 3 calls, and I was told there was nothing they would do about it. I asked for a manager, and they refused to put a manager on. I am now stuck paying for 2 rooms when I only need one. NICE SCAM - PRICELINE Just dont answer the phones until you KNOW it's past the deadline.
Worst Customer Service | Priceline review
On 03/31 I accidentally clicked "submit" instead of "go back" causing my credit card to be billed for a room I have no intention of using. I immediately called customer service and spoke with 2 different customer service agents both of whom refused to transfer me to a supervisor. And both, despite my situation, literally kept reading off of a script repeating the same cancellation policy wording over and over. At no point would either agent deviate from their script or even attempt to help me except for when I asked one agent if she realized I was paying their company for a service not being provided she told me that I should have been more careful. Unbelievable poor level of customer service especially refusing to allow me to speak to a supervisor. I have filed a complaint with the BBB - will see where this takes me.
Stopped using priceline two years ago decided to try them again. first time back clicked three star ended up in a two star. Come to find out people who stayed at the same hotel used express deals for less. If i wanted a two star i would have used the express deals myself for less great work priceline customer service is a waste. I dont think customer service is based in the USA. They are well trained not to say anything but the samething with every question asked. first they said hang on we have the best price we will match any one all bull
Priceline doesn't honor change/cancellation wording on site
Don't be fooled by Priceline saying on their website as you book that there is no change or cancellation fees on hotels. They will not honor a change to the next night. This is absolutely FALSE ADVERTISING. I will not be using Priceline again. I see other customers who have had the same complaints. Priceline told me it was just me not paying attention. I paid close attention because I knew there was a chance I would have to change nights. No one outside of Priceline would understand their wording. I'm an editor so I have a pretty good grasp of words.
Screwed out of over $1,500 using Priceline
Sometime in February i booked with Priceline, a rental car for March 20-March 24 2013, a hotel and 4 plane tickets for my family and me to go to Louisville Kentucky March 20, 2013. Well a few days before our flight i printed off the receipts to take with us and saw that the dates on our rental car and hotel was correct but the date on out tickets were for Feb 20-24 2013 instead of March 20-24 2013. I called to tell Priceline that there was a mistake with our tickets dates that the date was incorrect and the dates on tickets had passed and wanted them to change it to the correct dates, as i know i put the correct dates when i filled out everything. They proceeding to tell me that since i went through name your own price i could not get the dates on my flight corrected and the airlines said since i missed the date on the tickets that they listed me as a no show, which would be right since that was the wrong date. the price of my tickets was $1,404.00 i didn't want a refund and i didn't ask to cancel, at the time i just wanted to change the date to correct date. Since they didn't change the date we had missed our flight to Louisville Ky, and i couldn't cancel my other reservations with the car rental or my hotel in Denver Co, that i had booked for the day before our flight since there is no refunds when booking with name your price with Priceline so now i am screwed out of the money used to booked my flight, my car rental and our hotel. I cried and cried when i found that they would not fix it before the date i was suppose to actually leave, that is a lot of money to just let go for nothing.
Honest mistake | Priceline review from Fruitland, Maryland
I went on a website that my job offer to book a room. I accidentially booked the wrong room I wanted to keep the reservation just change the room. 1st thing they gave me a hassle that I couldn't cancel 10 min after I booked. Doesn't make any sence. Next was they told me I had to boo another room, which I did. Then they told me that there was nothing they can do for me bcause I can't cancel. S I'm just out 135.00. They should have a person to contact for this. I will never use them again. They r rip offs. They don't even have a customer complaint number. I called tghe hotel where I made the reservation and they told me that they would cancel it if they had some of my info that the reservation was made with. I am PISSED.... Advis to anyone thinking about using PRICELINE..... DON'T!!!!
Priceline Room Booking
Screwed by Priceline....
I had used Priceline before and needed to reserve a room at the Mariott Courtyard, Mayo Clinic, Jacksonville, Fl. As I arrived at the hotel the agent behind the counter asked why I had used Priceline as the rate would have been $105.00 dollars cheaper if I had made the reservations directly with the hotel. When I got home I called Priceline to complain and was told by the customer service lady that I should have checked the hotel prices myself ahead of time and she offered no apologies or monitary compensation. I have written a letter to the president of Priceline, which I am sure will go unread, telling him that the whole concept of his company is to help consumers save money not to be screwed by his company. I will never use them again and will tell everyone I can not to use them either.
Hotel Location different than requested | Priceline review from Palm Springs, California
Went onto Priceline on the "Name Your Own Price" option. Requested to stay in Torrance, CA or Carson, CA. Also requested a 3 1/2 star level hotel. After purchase informed not only that I wasn't staying in either of the cities I requested (was placed in Wilmington, CA considered a bad area), but was also informed I received a lower star level (3 star). I called Priceline - they stated that they would do me a big favor and let me cancel for a cancellation fee. WHAT A SHAM Priceline is!!! I have done multiple transactions with Priceline in the past, no more.
They changed our flight AFTER we booked it. | Priceline review
My boyfriend and I booked a flight last night to Seattle with one stop in Dallas/Ft. Worth, arriving in Seattle at noon. Confirmed everything, then got an itinerary that has us going through Miami and arriving at Seattle at 12:30 am THE NEXT DAY. So literally, one in the morning, on the day of my boyfriend's job interview. I have never been so livid in my life, we called twice and no one will help us at all with this, they won't let us switch flights, which is all we need...preferably back to the one we purchased!! So unhelpful and I am AMAZED that they think they can get away with this ***. There's still 2 weeks until the flight, and we contacted them within 12 hours of the purchase. Bollocks, the lot of them.
Smoking Room | Priceline review from Memphis, Tennessee
I have used Priceline a number of times for my hotel needs. Every time that Priceline has booked me into a hotel, it has always booked a "smoking" room. I do not smoke, I have never smoked and fine it obnoxious. This usually doesn't cause a problem, but on my reason stay I also booked a room for my daughter and, true to form, we both were booked into "smoking" rooms. They were totally booked so we had to wait for hours to get her a nonsmoking room There needs to be an option to select which type of room you prefer.
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