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Priceline overcharged

My first use of Priceline to book a hotel. I made reservations at a resort in Sandpoint Idaho for 4 nights in June. When I checked in found out that if I had made reservations directly the unit would have been 26.00 less per night and my. Thanks priceline never will use again. I have to submit 100 words to actually get this to work so am writing a bunch of nonsense to use space. priceline priceline priceline priceline priceline priceline priceline priceline priceline priceline priceline priceline priceline priceline priceline priceline priceline priceline priceline priceline priceline priceline priceline priceline
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1 comment
Chavy
#675438

Knowing the way things work, the Hotel probably gave you the rate that Priceline paid for your reservations. Those are normally contracted rates sold to resellers not the public. If they did offered you a lower rate, they may have been in violation of their contract with PL, by offering lower rates.

ID
#422802 Review #422802 is a subjective opinion of poster.
Loss
$104

Priceline - Did not get the discount that was advertised

PRICELINE -- NEVER AGAIN!! Before making a reservation directly with the Hyatt in Orlando, I checked Priceline.com, and found that they were offering a 13% discount for Florida residents with the advance purchase through them. So I booked with Priceline.com, and paid in full with my credit card, at the time of purchase. They told me that the regular room rate was $169.00 and with the 13% discount, the rate would be $146.67. I later discovered that the regular room rate was $149.00 -- not $169.00!!! $149.00 less 13% = $129.63. I called Priceline Customer Service, to get a credit for the difference, and after speaking to a Customer Service Rep who did absolutely nothing about it, I asked to speak to his Manager, who also would do nothing about it. Once they process your credit card, they are done with you, case closed. So, I was overcharged by Priceline -- I didn't get the discount they advertised. I only saved a whopping $2.33 off the regular hotel room rate. Their Customer Service Department is absolutely worthless. Why do they bother having one at all, if they don't care about good customer relations, and correcting errors that they have made. So, buyer beware. Before booking hotels with them, check the hotel directly, to see what special deals and rates they are offering, and you don't have to tie up funds in advance on your credit card.
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1 comment
Chavy
#675439

Again, a little responsible research before buying would have prevented this.

PL sells at the price negotiated with the property (which includes any commission).

ID
#422475 Review #422475 is a subjective opinion of poster.
Loss
$57

Priceline - No refund for what is not my mistake

I bid for rental car using Priceline and I got a hertz rental. For reasons only known to them, I was in Hertz's Do Not Rent list. Hertz denied to rent a car for me. A case was opened and Priceline replied that they got a response that I was not in Hertz Do Not Rent list at all. I called Hertz and they said that I was *removed* from their Do Not Rent list. Now both Priceline and Hertz cannot refund what I paid for the reservation and money is lost for no mistake of mine. Totally pissed and I dont know what to do.
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1 comment
Chavy
#675442

Nonrefundable normally means nonrefundable. The problem wasn't with PL but with Hertz for not giving you the car.

You should get a refund from them - File with BBB. If that doesn't work, file with small claims court.

ID
#419958 Review #419958 is a subjective opinion of poster.
Loss
$55
Tags
  • rental car

Priceline promises 60% discount but gave less than 10%

Priceline promises deep discounts of up to 60% on hotels when you name your own price. Priceline rejected all my offers that were well below 60% and they suggested I offer $72.00. I offered $72.00 which was accepted but when I went over the hotel's website the going rate for the same room was $77.00 so the discount I received was less than 10%. I contacted them and the only resolution I received was a $5.00 off of my next hotel reservations thru them that would expire within two months. Do they seriously do they think I would ever use them!
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2 comments
Anonymous
#682901

We had a similar experience.

Booking 3 rooms in Paris in August, we saw a express deal for a 4-star hotel in the Opera/Tuileries zone for USD $126/nt "and save at least 20%". So we used that as the upper limit on our NYOP bid.

When the NYOP bids failed, we chose the express deal. With taxes, it worked out to about USD $140/nt

Once we found out which hotel we were booked in, I went to the hotel web-site and found that we could have booked with the hotel directly for EUR 106/nt which worked out to about USD $139/nt. Nowhere close to 'at least 20%'.

Ultimately, it was cheaper with Priceline...but only b/c they were offering 5% off with their "summer" coupon.

I certainly question their 'save at least xx%" claims now. I called customer service and they refused to do anything except read from a script...and then offer a $5/nt coupon to be used before Oct/13 on a future booking.

I'd definitely be wary of using these express deals in the future.

Chavy
#675445

Well as you wrote "of up to 60%". Less than 10 percent falls into that category. Don't see a problem there!

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ID
#418874 Review #418874 is a subjective opinion of poster.

Priceline - Not customer friendly at all

I bid on a hotel in downtown Milwaukee like I have for the past 6 years as a loyal customer.They put me in a hotel that was 20 blocks fro mm downtown in a really bad part of town.I cant walk around because its too far and too dangerous. I call priceline and explain the situation.Apparently their downtown is different from everybody else's downtown. You would have thought with how many times I have used priceline that they would help me out. Basically I was told to pound sand by their,get ready for it,customer care representative. They care very little about their customers. Dont believe the hype they suck.
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1 comment
Chavy
#675448

Priceline is a business with a short income string. You bid on a hotel where you can choose the area (with a shaded map), so you can save some bucks - well that is why they are cheaper!

I agree though the customer service is bad, not just them, but any of the large travel sites.

ID
#417818 Review #417818 is a subjective opinion of poster.
Loss
$250

Priceline - Better price guarantee

On 6/1/13 I went on Priceline to look at car rentals and put a bid in for 11 days @ $20 per day. The very next day Priceline was offering the exact same location, same car, same everything for $15 per day. I went to their guarantee site and thought,"okay, great! I'll get the lower rate." WRONG! THEY ACTUALLY REFUSED TO HONOR THEIR OWN GUARANTEE! The reasoning behind it was because we could not verify that it would be a Hertz car, that made the guarantee void. When I rented the day before I didn't know it would be Hertz, but I did know it was Priceline. Let's get a good lawyer and do a class action against these thieves and show them they cannot get away with their tactics.
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ID
#417386 Review #417386 is a subjective opinion of poster.
Loss
$79

No Fine Print in Email Confirmation from Priceline

I just don't get it! Or more accurately YOU FOLKS at Priceline JUST NOT GET IT! Most likely you and your colleague, Leanne B, who sent me the first mail inquiring why I had cancelled my first car rental reservation with Priceline, completely ignored my statement that on the confirmation email sent to me regarding the first car rental reservation (144-606-943-47) there is no wording on it stating that there is no cancellation once reservations have been approved and accepted. Obviously, you are adhering to a script and I am assuming that your customer service center is also in India. But what is *** me off is that the woman in the Indian call center never informed me that there was ALSO a processing fee of $14.70. I was assuming that the cancellation fee including such a fee. So it seems that I am being penalized TWICE.
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ID
#414956 Review #414956 is a subjective opinion of poster.
Loss
$45
Tags
  • bornagainzen

Priceline------> Committing Theft Since 1996!

Priceline is a complete joke of a company and they will never change. The only reason this company has managed to stay in business for as long as they have is because it is run by a bunch of thieves. There are thousands of negatives reviews on this company on the internet and yet they have managed to survive. Priceline's policies have been established to do one thing, take advantage of the customer. We are humans with rights of our own, how long are we going to allow Priceline to steal from us? I just don't understand how one company can be so heartless and insensitive to their customers. Before writing this review, I took time to read through many of the reviews listed on this site and others. It seems the rare positive review is written, but other than that, it's all dissatisfied customers. I have had my own negative experience with Priceline, I will get to that in a minute, but never imagined I would come across so many others who have had a similar experience. My experience like thousands of others starts with what Priceline considers their "customer service" department. I have utilized Priceline in the past, naming my own price on hotels and rental cars, never had a problem, until recently. I visited Priceline to book a rental car for a trip to St. Louis for two weeks. Unwilling to pay the outrageous price to rental car companies (also thieves), I decided to name my own price through Priceline. Being the planner I am, I booked my rental over 3 months in advance. While the process was seamless and simple, I was leery my low-ball offer would be accepted, but it was. Booking directly through the rental companies and even third party websites was astronomical and I cannot justify spending $30 per day on a compact/economy rental car. So I decided to go for a far better deal. Sidebar: the only reason they are priced that high is because uneducated people pay for it. Another lesson I learned, rental car prices at airports are a complete ripoff. When you rent from an off-site location, prices are much cheaper. As I was saying, I was confident Priceline wouldn't accept my low-ball offer of $15 per day for on a 14 day rental for a mid-size car, they did. I was satisfied with paying $210 for the mid-size car for two weeks, but shocked at the price after all the "taxes and fees"(I would love to know where that money is really going) were factored into the price for my rent. The price for my rental suddenly went from $210 to $300. I was charged $90 in "taxes and fees" after paying $210 for the car. If I'm not mistaken, I could have rented that same car again for six days for $90. Given that the rental was booked three months in advance, I had time to cool down and move on from the "taxes and fees" from Priceline. Here is the kicker! Just two days before my scheduled trip, I became very ill. I went to the doctor and was diagnosed with severe bronchitis. The doctor advised against flying and told me to wait until I was feeling better. With that said, I heeded the advice of a medical professional, and delayed my flight to St. Louis. I called the understanding airline and made the changes with no problem. The rental car is another story. After my price for the rental car had been accepted through Priceline, I was made aware that Budget would provide me the car. Upon being advised not to travel, my first inclination was to contact Budget; after all, they were the providing me with the car. I called Budget and explained to them my situation. I told her I would like to push back my pick up date from Monday to Wednesday. At the same time, I also mentioned that I didn't expect to be refunded for those two days. The woman I spoke with was very kind and understanding of my situation. She did say that due to Priceline's limitations she was unable to make changes to my reservation and to contact Priceline. She also said, don't let them tell you they can't make changes because they can. She told me to ask to speak with a manager if that was the response I received and provided me with the phone number. I was polite and thanked her and told her I understood. Next stop Priceline "customer service." Priceline "customer service" is that really the appropriate name for such a useless department? After speaking with the woman at Budget and being told Priceline could make changes, I called with the notion that I would have no problems. The so called "customer service" representative who answered my call had such a thick accent that I couldn't understand a word he was saying and asked to speak to someone else. He transferred me to another "rep" whom I could understand more clearly. I explained my situation to the "rep" and told him, "I am not asking for a refund, I would just like to push back my pick up date." He proceeded to tell me he cannot make any changes to my reservation. When I asked why, I was told the same thing, my reservation could not be changed. I said, "you do understand that I'm not asking for a refund and giving you the money for the car for 2 days prior, I just need to change my pick up date." He put me on hold for a minute only to come back and say, "I cannot make changes to your reservation." That set me off! Having bronchitis, I practically had no voice and was having to strain my voice to talk in the first place. I told him, "I spoke with Budget and they told me you can make the changes so I would like to speak with your manager." He proceeded to tell me there was nobody there that can make the changes even his manager. I told him I didn't care and still wanted to speak with someone who has more authority than he did. I was transferred to someone who claimed to be a "manager" that was equally as useless and regurgitated the same thing the"rep" did. I ended the conversation very frustrated as all I wanted to do was change my pick up date by two days not expecting any kind of refund or reimbursement, essentially giving them free money. I was told I would have to make a new reservation in order to change my dates. I literally laughed and hung up the phone. I then decided to call Budget, again. I wanted to check on their policy for picking up cars. I was told that Priceline has mandated that if the car isn't picked up within 15 hours of the time input on Priceline to cancel the reservation. Just to pass this on, Priceline is now dictating to rental car companies what to do with their reservations. The man I spoke with told me if I had booked directly with them, I would be charged $25 a day for late pick up. I would gladly pay the extra $50 than lose my initial $300 plus the amount I have to spend on another car. But since I used Priceline, that wasn't an option. I had multiple thoughts after this conversation and will spell them out here. 1.) Why even have a "customer service" department? Why take on the expense of this department if the individuals it employs can't do a thing to help the customer? Why not just have an automated system, robots, that regurgitate and spew the same words to every customer that calls in? Since Priceline is already in the business of stealing, this would make their profit that much greater! I honestly think I could run this company better than any executive that is employed by Priceline. 2.) Priceline is by far the most heartless and unsympathetic company on this planet. I cannot tell you how much it upsets me that this company doesn't understand what it means to be human. This group of executives must be the most perfect humans on the face of this Earth. To not understand that things happen out of our control and to be penalized for that is disgusting. These people are the *** of the Earth. You really have the audacity to tell a customer they can't have their hard earned money back because life happened? Unlike the employees at this company, most people are actually working hard for their money and you want to tell them they can't have it back because they didn't purchase the insurance? Or even had they purchased the insurance tell them they didn't utilize within a certain time? It is beyond baffling that there are no exceptions in their policy for change or refund. HEY PRICELINE, HAVE YOU HEARD OF A COMPANY BY THE NAME OF NORDSTROM? They provide the best customer service of any company out there. It's time to start learning from them, because your business practices are unethical and disgusting. Have you no morals or values in life? Do you not understand that things happen and people need to make changes? Are you aware that people book their trips months in advance and can't predict the future? Priceline offers no flexibility or option to change/cancel any reservation regardless of the reason. 3.) I would like to find a lawyer or start a petition to put Priceline out of business. I know it can be done based on all of the negative reviews published on the internet. Anybody with me? 4.) I will post this same negative review all over the internet, email it out to my company (10,000+) employees, friends, and family and bash this company until I am blue in the face. I am sick and tired of being taken advantage of as a consumer, it has to stop! 5.) Why don't you reinvest the money you have been stealing from consumers for years into new policies, executives and your business plan? Current business plan must read - THEFT, STEAL FROM CONSUMERS! I am sick and tired of incompetent and overpaid individuals acting as if they are dictators. This company has dictated policies on to every airline, hotel, rental car company, and even credit card company if you book through them. You will never win a dispute with your credit card company because Priceline has mandated that also. If ever you read this review and then turn to priceline for any travel needs, you deserve what is coming to you! And Priceline, I hope you realize how badly you have failed as a business.
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ID
#414358 Review #414358 is a subjective opinion of poster.
Tags
  • rental car

Priceline.com Trip Protection is a SCAM

As the last part of purchasing an airline ticket from priceline.com, I was given the option to purchase "trip protection". I thought it was a good idea, but later when I needed to to cancel my trip I found out that only 2 or 3 reasons for cancelling (with extreme restrictions on those, plus a bunch of other crazy requirements) were valid. For example, if you needed to cancel due to illness, not only do you have to have a doctor fill out a bunch of forms, but you need to RELEASE YOUR MEDICAL HISTORY! So in other words if I break my leg & go to the ER, I gotta release my medical history to these theives? I don't think so! This IS A PURE SCAM & they should be stopped! If you purchase insurance against unforseen cancellations it should NOT matter why you cancelled. ANY restrictions on the insurance SHOULD BE LISTED when offered, not when you make a claim.
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ID
#411235 Review #411235 is a subjective opinion of poster.
Loss
$17
Tags
  • priceline trip insurance scam

Priceline - Fraudulent offer when bidding for Hotels

Priceline committed FRAUD with their "name your price" bid scam & I will report this. I have used Priceline for years & I have done the bidding before, I never got a "up to 60% discount", but I got a better price than the listed price for the hotel on your site. This experience was a scam. The 2 1/2 star hotels stated the average rate was $300 a night, I bid $165 and won a Best Western that Priceline offers all the time at $154. HOW CAN YOU CHARGE ME MORE THAN YOUR STANDARD RATE? THAT IS NO ADDITIONAL DISCOUNT. I called and complained and should have disputed the charge with my credit card company for your false advertising. Then the next day I found the SAME HOTEL ON ORBITZ & ANOTHER SITE FOR $136 AND I'M TOLD YOU WON'T MATCH!!! I have been lied to about additional discount & about matching. I have no trust in your bidding feature & I should report this to consumer affairs since you are NOT standing behind your claim. Priceline should have automatically given my your standard Best Western rate, not make me OVER PAY? And again the standard rate is NOT an additional discount when you don't know the hotel, interesting how the other 2 1/2 star hotels didn't show up. Is this part of the scam, the other Hotels are not available by bidding?? Priceline overcharged me, tried to make me pay MORE for that hotel by using the bidding! Either cancel this Fraudulent hotel booking or honor the $136 that is on multiple large travel sites!! Fix your offer that states to a person that there is NO discount for bid, but they could select this lower priced hotel IF THEY WANT IT. Plus, another site had Best Western as a 2 Star. Where did Priceline come up with the average $300 a night (very similar to the 3 & 4 Star hotels)?? I have never been ripped off like this before on any travel site and never before with using Priceline for years!!
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ID
#411198 Review #411198 is a subjective opinion of poster.
Loss
$100