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Priceline lies about there hotel ratings

I bid on a hotel for a 4 star hotel when in fact it was a 3 star.It did not look like a 4 star and on there own website under hotel info it clearly stated 3 star hotel. When i called to complain they said they will cancel my reservation. They did not! When i was sent to another CSR he said they will change that 3 star rating to a 4 star to just take the reservation.That was not what bid on The customer service was rude and talk down to me. I will never book with them again.
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ID
#427856 Review #427856 is a subjective opinion of poster.
Loss
$215

Priceline - Hotel screw up!

I sent in my information 2 days ago for a hotel on priceline. Filling the information out, it told me I needed more options on the computer. I picked 2 more giving me 4 or 5, and it choose Downtown San Diego. I was billed $292. The price was fair, but I couldn't be in downtown San Diego. My girlfriend is Claustrophobic, and everyone knows that! Big city environments *** near kill her, or she cant stay awake! Anyone that knows her knows of her condition,..so i needed another hotel. Would have paid more for one if given the option. I booked another in Carlsbad north of San Diego, and will lose money on the downtown one. They were rude to me on the phone and gave me a bunch of *** about promises. Then was told by the hotel that I mite get a twin bed? I cant even get a bigger bed? "We only give so many rooms to price line"? BUNCH OF ***! Thier just taking peoples money all around. Will not be using them again, and will pass this on. And I better not be billed again for not showing up to the Weston downtown this Friday! You took my money, robbed me, cant get it back..theirs a free room for someone, leave me the *** alone!
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ID
#427353 Review #427353 is a subjective opinion of poster.
Service
Priceline Room Booking
Loss
$292

Priceline - Hotel was So Rude! Clients have no resolution any complaint they escort u w security

Checked in at 5am. Parked in front as a valet area. To my mistake u must pull around back dark alley. I unloaded my bags left key for them to move it for $55 a day to park it figured would not be a problem. I checked in and went to bed. They knocked on door telling us to move the car that we did not leave key. My husband told them the key was o seat! He went down now 6am they the security staff did not knock and simply opened my room I was Naked!!, furious I went down to car saw the key!! And found they ransacked the car, stole money in console and cracked my cell phone screen!!! So it would not work. At All. YThey still refused to move car and called a tow truck and the sheriffs!,, I was no means rude at all but was asking for help since the move cars for clients all the time. It Was The Chicago Hilton lakeshore. I paid a lot. it's not done security thoughtIt would be fun to slam on our door again claiming an emergency. I went to desk no record of that happening of course and protocol would be to call the room. They promised to look into it as I filed a complaint NEVER HEARD. Anything. It is not Price line I am upset with at All!,,,,, they did what they promised.lastly, the whole purpose of the trip was to see our sonearn his three strips in the NAVY. Top honors at graduation. Through all this with police we missed the whole thing! We will never get that back! Heartbreaking,,,,,, ,
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ID
#426718 Review #426718 is a subjective opinion of poster.
Loss
$900

Priceline Day Inns, Monroe LA

I pick the wrong hotel on priceline web pages once I submit the payment I relaize and call priceline to change the hotel that I had choice. The would not change, so I decided to go ahead and get my reservation at the Day Inns. The picture on the web pages didn't look that bad.So when I made it to the hotel the building didn't look good at all. Next I ask the front desk clerk to let me check the room. The room was so nasty and also had a terrible smell. The ceiling had crack and the room was not clean and fresh. So I went to tell the girl at the front desk that I just could not lay my head down and sleep in that bed. So She said that I have to call priceline to get a refund I call them and they told me that I have to getthe refund from the hotel. So I gueass you know I still haven't got a refund yet and had to find somewhere nice to stay.
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1 comment
Chavy
#675418

So you picked the wrong hotel on a non-refundable booking? Take responsibility.

ID
#423941 Review #423941 is a subjective opinion of poster.
Loss
$166
Priceline unauthorized charge to my AMEX card after shopping for rates. I can not figure out how that was done. I called AMEX 20 seconds after to claim a fraud has been perpetuated. I was assured fruad alert would block any fraudulent charged from Priceline. Charge...
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3 comments
Chavy
#675421

So how did Priceline get your AMEX card number if you were just shopping for rates? You have to give then that when you are finalizing a purchase.

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ID
#423668 Review #423668 is a subjective opinion of poster.
Loss
$200

Don't order anything from priceline online, talk to a live person

I just ordered a package to Miami. They immediately charged the hotel and airfare fees($1322.72), but tell me all the four Attractions and Services are unavailable. I called Priceline customer services within 10 mins. however, they told me they can only canceled the airfare but not the hotel. Tell me! what am I going to do in Miami? Sleep 5 days in the god *** hotel? this is totally nonsense. now the only thing I can do is to order other Attractions which I don't like to go to kill my time. My vacation is totally ruined. Once again, if you really want to use priceline, don't order online, talk to a live person. I am wondering why such a big company can let this kind of thing happened!!!! Today the stock price is $819.56 at close, I am looking forward to see how far they can go, ha!
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1 comment
Chavy
#675427

The vacation packages only include Flight and Hotel. Why would you expect them to check that local attractions would be available. I would have checked that before booking the package.

ID
#423574 Review #423574 is a subjective opinion of poster.
Loss
$1323

Priceline - Not honoring 20% discount offered

I booked a hotel online with Priceline. It was where they tell you the price and star level, along with guaranteed amenities, but not the name. So afte I booked it got the reservation deets it says the pool (a guaranteed amenity) would not be available during our stay. I DID A online chat w/ PL IMMEDIATELY . She verified te hotels pool was unavailable and that she could offere a Full and immediate refund or 20% discount. I opted for the discount. I was then made to call CS AT PL. when I finally for a rep. She verified it a d said I would get my refund right away for the 20%. When it wasnt in my acct the next day I called again. I was told to give it until the banks were open that the 20% would be in my acct. I gave it until 3 buss. Days later still nothing. I contacted my bank they hadn't received anything and called them with me on the phone. We spoke to a rep. Who again asked for the reason of the refund and what the other reps had said. So I obliged won the stories yet again. She put us on hold for a whole and came back on the line stating I was misinformed that it would take 5 days. Then when the bank rep. Asked when they had sent the funds to the bank she fumbles around and says that the claim was starting to process on the Saturday before that. Then she says that it takes 14 buss. Days to complete the trans. My bank disconnected the call and issues me a refund right away and opened a claim and is now investigating this. What a load of ***!
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1 comment
Chavy
#675428

File it with the BBB - they respond to every complaint.

ID
#423552 Review #423552 is a subjective opinion of poster.
Loss
$54

Priceline ruined my vacation

Priceline successfully ruined my vacation. Both myself and my finance attempted to book rooms for our travel using their"book it now" option. To our surprise we received a message that our "offer" was not accepted. This was the price they listed for hotels. Not only did we not get rooms but they placed holds on our accounts effectively leaving us with no funds for our vacation. This was a terrible experience. To me this should have been a simple issue to remedy but there is no way to contact an actual person within the company. Now I am left without a vacation and a finance that is inconsolable.
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1 comment
Chavy
#675431

1st off why would you use a debit card for this. When using it like a credit card, it will be treated like one - which could result in holds on your real money. Not a good idea if you don't have a large balance.

What happen is common, the merchant checked your card to see if you had enough to pay for it, the bank then holds that amount until the transaction goes through or a set amount of days (up to the bank, not the merchant).

Also, when bidding on PL (even at their suggested price), it is not guaranteed that a hotel will accept it.

Get a Credit Card for these purposes, don't use a debit card (google "Debit Card Hold problems" to educate yourself)

You should have called you bank first to see if the hold could be released or how long it will be held for. Also, they can tell you how to get it released sooner (sometimes they will take a fax statement from the merchant that they are not sending forth any transactions and it is okay to release the hold).

ID
#423233 Review #423233 is a subjective opinion of poster.
Loss
$1000
On 6/24/2013 I made a Name Your Price reservation on the Priceline website. I requested a 4-star hotel and named my price. Priceline returned a Double Tree hotel at the price I selected. The hotel that was accepted is definitely not a 4-star hotel; however, Priceline...
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5 comments
Anonymous
#1313855

I reserved and paid for two airline tickets. The tickets decreased in price a few weeks later.

I called PL to get their 100% guarantee and they told me I do not qualify.

This was the only reason I booked at the time and with PL.

I will never use them again. This company should be fined!

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ID
#423180 Review #423180 is a subjective opinion of poster.
Loss
$884

Priceline - No real discount for Hotel Room

I used Priceline to get a discounted hotel room in Hastings, Nebraska for 1 night. I did Hotel Express where you don't know the hotel, but the fine print said the category included Best Western and La Quinta. They gave me one night at Super 8 Motel and the price was $1.00 more than what Super 8 would have charged, had I walked in off the street. Priceline said that they based their price off the Super 8 website listing which was $9.00 more. I told them that I didn't think that was much of a discount...roughly 8%. In the end, they gave me a coupon for $25.00 off my next Priceline purchase. It apparently comes with lots of restrictions and is good for 3 months. If you use Priceline, please double check what the hotel will do for you. You might be better off talking to them directly. Priceline's deep discounts seem to be a bit random. Buyer Beware. Oh and the customer service rep was very nice, but I was on the line for 30 minutes.
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2 comments
Anonymous
#682906

We had the same issue for some rooms in Paris. Would have been better off booking directly with the hotel.

The problem with the Express deals is that they are opaque and you don't know which hotel to compare the rates against until after you purchase. Once Priceline charges your card, they won't do anything for you.

Chavy
#675437

It is always best to research it first before buying. It is a fluid business that changes often based on conditions.

These Hotels contract with the various websites travel agencies, so prices can be different from one place to another (and change again the next day).

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ID
#422936 Review #422936 is a subjective opinion of poster.