hotel customer service customer service price room reservation money book refund
Priceline unauthorized charge to my AMEX card after shopping for rates. I can not figure out how that was done. I called AMEX 20 seconds after to claim a fraud has been perpetuated. I was assured fruad alert would block any fraudulent charged from Priceline. Charge...
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3 comments
Chavy
#675421

So how did Priceline get your AMEX card number if you were just shopping for rates? You have to give then that when you are finalizing a purchase.

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Review
#423668 Review #423668 is a subjective opinion of poster.
Loss
$200

Don't order anything from priceline online, talk to a live person

I just ordered a package to Miami. They immediately charged the hotel and airfare fees($1322.72), but tell me all the four Attractions and Services are unavailable. I called Priceline customer services within 10 mins. however, they told me they can only canceled the airfare but not the hotel. Tell me! what am I going to do in Miami? Sleep 5 days in the god *** hotel? this is totally nonsense. now the only thing I can do is to order other Attractions which I don't like to go to kill my time. My vacation is totally ruined. Once again, if you really want to use priceline, don't order online, talk to a live person. I am wondering why such a big company can let this kind of thing happened!!!! Today the stock price is $819.56 at close, I am looking forward to see how far they can go, ha!
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1 comment
Chavy
#675427

The vacation packages only include Flight and Hotel. Why would you expect them to check that local attractions would be available. I would have checked that before booking the package.

Review
#423574 Review #423574 is a subjective opinion of poster.
Loss
$1323

Not honoring 20% discount offered | Priceline review from Kansas City, Kansas

I booked a hotel online with Priceline. It was where they tell you the price and star level, along with guaranteed amenities, but not the name. So afte I booked it got the reservation deets it says the pool (a guaranteed amenity) would not be available during our stay. I DID A online chat w/ PL IMMEDIATELY . She verified te hotels pool was unavailable and that she could offere a Full and immediate refund or 20% discount. I opted for the discount. I was then made to call CS AT PL. when I finally for a rep. She verified it a d said I would get my refund right away for the 20%. When it wasnt in my acct the next day I called again. I was told to give it until the banks were open that the 20% would be in my acct. I gave it until 3 buss. Days later still nothing. I contacted my bank they hadn't received anything and called them with me on the phone. We spoke to a rep. Who again asked for the reason of the refund and what the other reps had said. So I obliged won the stories yet again. She put us on hold for a whole and came back on the line stating I was misinformed that it would take 5 days. Then when the bank rep. Asked when they had sent the funds to the bank she fumbles around and says that the claim was starting to process on the Saturday before that. Then she says that it takes 14 buss. Days to complete the trans. My bank disconnected the call and issues me a refund right away and opened a claim and is now investigating this. What a load of ***!
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1 comment
Chavy
#675428

File it with the BBB - they respond to every complaint.

Review
#423552 Review #423552 is a subjective opinion of poster.
Loss
$54

Priceline ruined my vacation

Priceline successfully ruined my vacation. Both myself and my finance attempted to book rooms for our travel using their"book it now" option. To our surprise we received a message that our "offer" was not accepted. This was the price they listed for hotels. Not only did we not get rooms but they placed holds on our accounts effectively leaving us with no funds for our vacation. This was a terrible experience. To me this should have been a simple issue to remedy but there is no way to contact an actual person within the company. Now I am left without a vacation and a finance that is inconsolable.
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1 comment
Chavy
#675431

1st off why would you use a debit card for this. When using it like a credit card, it will be treated like one - which could result in holds on your real money. Not a good idea if you don't have a large balance.

What happen is common, the merchant checked your card to see if you had enough to pay for it, the bank then holds that amount until the transaction goes through or a set amount of days (up to the bank, not the merchant).

Also, when bidding on PL (even at their suggested price), it is not guaranteed that a hotel will accept it.

Get a Credit Card for these purposes, don't use a debit card (google "Debit Card Hold problems" to educate yourself)

You should have called you bank first to see if the hold could be released or how long it will be held for. Also, they can tell you how to get it released sooner (sometimes they will take a fax statement from the merchant that they are not sending forth any transactions and it is okay to release the hold).

Review
#423233 Review #423233 is a subjective opinion of poster.
Loss
$1000
On 6/24/2013 I made a Name Your Price reservation on the Priceline website. I requested a 4-star hotel and named my price. Priceline returned a Double Tree hotel at the price I selected. The hotel that was accepted is definitely not a 4-star hotel; however, Priceline...
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5 comments
Anonymous
#1313855

I reserved and paid for two airline tickets. The tickets decreased in price a few weeks later.

I called PL to get their 100% guarantee and they told me I do not qualify.

This was the only reason I booked at the time and with PL.

I will never use them again. This company should be fined!

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Review
#423180 Review #423180 is a subjective opinion of poster.
Loss
$884

No real discount for Hotel Room | Priceline review from Kearney, Nebraska

I used Priceline to get a discounted hotel room in Hastings, Nebraska for 1 night. I did Hotel Express where you don't know the hotel, but the fine print said the category included Best Western and La Quinta. They gave me one night at Super 8 Motel and the price was $1.00 more than what Super 8 would have charged, had I walked in off the street. Priceline said that they based their price off the Super 8 website listing which was $9.00 more. I told them that I didn't think that was much of a discount...roughly 8%. In the end, they gave me a coupon for $25.00 off my next Priceline purchase. It apparently comes with lots of restrictions and is good for 3 months. If you use Priceline, please double check what the hotel will do for you. You might be better off talking to them directly. Priceline's deep discounts seem to be a bit random. Buyer Beware. Oh and the customer service rep was very nice, but I was on the line for 30 minutes.
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2 comments
Anonymous
#682906

We had the same issue for some rooms in Paris. Would have been better off booking directly with the hotel.

The problem with the Express deals is that they are opaque and you don't know which hotel to compare the rates against until after you purchase. Once Priceline charges your card, they won't do anything for you.

Chavy
#675437

It is always best to research it first before buying. It is a fluid business that changes often based on conditions.

These Hotels contract with the various websites travel agencies, so prices can be different from one place to another (and change again the next day).

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#422936 Review #422936 is a subjective opinion of poster.

Priceline overcharged

My first use of Priceline to book a hotel. I made reservations at a resort in Sandpoint Idaho for 4 nights in June. When I checked in found out that if I had made reservations directly the unit would have been 26.00 less per night and my. Thanks priceline never will use again. I have to submit 100 words to actually get this to work so am writing a bunch of nonsense to use space. priceline priceline priceline priceline priceline priceline priceline priceline priceline priceline priceline priceline priceline priceline priceline priceline priceline priceline priceline priceline priceline priceline priceline priceline
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1 comment
Chavy
#675438

Knowing the way things work, the Hotel probably gave you the rate that Priceline paid for your reservations. Those are normally contracted rates sold to resellers not the public. If they did offered you a lower rate, they may have been in violation of their contract with PL, by offering lower rates.

Review
#422802 Review #422802 is a subjective opinion of poster.
Loss
$104

Did not get the discount that was advertised | Priceline review from Tampa, Florida

PRICELINE -- NEVER AGAIN!! Before making a reservation directly with the Hyatt in Orlando, I checked Priceline.com, and found that they were offering a 13% discount for Florida residents with the advance purchase through them. So I booked with Priceline.com, and paid in full with my credit card, at the time of purchase. They told me that the regular room rate was $169.00 and with the 13% discount, the rate would be $146.67. I later discovered that the regular room rate was $149.00 -- not $169.00!!! $149.00 less 13% = $129.63. I called Priceline Customer Service, to get a credit for the difference, and after speaking to a Customer Service Rep who did absolutely nothing about it, I asked to speak to his Manager, who also would do nothing about it. Once they process your credit card, they are done with you, case closed. So, I was overcharged by Priceline -- I didn't get the discount they advertised. I only saved a whopping $2.33 off the regular hotel room rate. Their Customer Service Department is absolutely worthless. Why do they bother having one at all, if they don't care about good customer relations, and correcting errors that they have made. So, buyer beware. Before booking hotels with them, check the hotel directly, to see what special deals and rates they are offering, and you don't have to tie up funds in advance on your credit card.
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1 comment
Chavy
#675439

Again, a little responsible research before buying would have prevented this.

PL sells at the price negotiated with the property (which includes any commission).

Review
#422475 Review #422475 is a subjective opinion of poster.
Loss
$57

No refund for what is not my mistake | Priceline review from Philadelphia, Pennsylvania

I bid for rental car using Priceline and I got a hertz rental. For reasons only known to them, I was in Hertz's Do Not Rent list. Hertz denied to rent a car for me. A case was opened and Priceline replied that they got a response that I was not in Hertz Do Not Rent list at all. I called Hertz and they said that I was *removed* from their Do Not Rent list. Now both Priceline and Hertz cannot refund what I paid for the reservation and money is lost for no mistake of mine. Totally pissed and I dont know what to do.
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1 comment
Chavy
#675442

Nonrefundable normally means nonrefundable. The problem wasn't with PL but with Hertz for not giving you the car.

You should get a refund from them - File with BBB. If that doesn't work, file with small claims court.

Review
#419958 Review #419958 is a subjective opinion of poster.
Loss
$55
Tags
  • rental car

Priceline promises 60% discount but gave less than 10%

Priceline promises deep discounts of up to 60% on hotels when you name your own price. Priceline rejected all my offers that were well below 60% and they suggested I offer $72.00. I offered $72.00 which was accepted but when I went over the hotel's website the going rate for the same room was $77.00 so the discount I received was less than 10%. I contacted them and the only resolution I received was a $5.00 off of my next hotel reservations thru them that would expire within two months. Do they seriously do they think I would ever use them!
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2 comments
Anonymous
#682901

We had a similar experience.

Booking 3 rooms in Paris in August, we saw a express deal for a 4-star hotel in the Opera/Tuileries zone for USD $126/nt "and save at least 20%". So we used that as the upper limit on our NYOP bid.

When the NYOP bids failed, we chose the express deal. With taxes, it worked out to about USD $140/nt

Once we found out which hotel we were booked in, I went to the hotel web-site and found that we could have booked with the hotel directly for EUR 106/nt which worked out to about USD $139/nt. Nowhere close to 'at least 20%'.

Ultimately, it was cheaper with Priceline...but only b/c they were offering 5% off with their "summer" coupon.

I certainly question their 'save at least xx%" claims now. I called customer service and they refused to do anything except read from a script...and then offer a $5/nt coupon to be used before Oct/13 on a future booking.

I'd definitely be wary of using these express deals in the future.

Chavy
#675445

Well as you wrote "of up to 60%". Less than 10 percent falls into that category. Don't see a problem there!

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#418874 Review #418874 is a subjective opinion of poster.