$300K CLAIMED LOSSES
1.4K TOTAL REVIEWS
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6 ISSUES RESOLVED
Priceline unauthorized charge to my AMEX card after shopping for rates. I can not figure out how that was done. I called AMEX 20 seconds after to claim a fraud has been perpetuated. I was assured fruad alert would block any fraudulent charged from Priceline. Charge...
Don't order anything from priceline online, talk to a live person
I just ordered a package to Miami. They immediately charged the hotel and airfare fees($1322.72), but tell me all the four Attractions and Services are unavailable. I called Priceline customer services within 10 mins. however, they told me they can only canceled the airfare but not the hotel. Tell me! what am I going to do in Miami? Sleep 5 days in the god *** hotel? this is totally nonsense. now the only thing I can do is to order other Attractions which I don't like to go to kill my time. My vacation is totally ruined. Once again, if you really want to use priceline, don't order online, talk to a live person. I am wondering why such a big company can let this kind of thing happened!!!! Today the stock price is $819.56 at close, I am looking forward to see how far they can go, ha!
Not honoring 20% discount offered | Priceline review from Kansas City, Kansas
I booked a hotel online with Priceline. It was where they tell you the price and star level, along with guaranteed amenities, but not the name. So afte I booked it got the reservation deets it says the pool (a guaranteed amenity) would not be available during our stay. I DID A online chat w/ PL IMMEDIATELY . She verified te hotels pool was unavailable and that she could offere a Full and immediate refund or 20% discount. I opted for the discount. I was then made to call CS AT PL. when I finally for a rep. She verified it a d said I would get my refund right away for the 20%. When it wasnt in my acct the next day I called again. I was told to give it until the banks were open that the 20% would be in my acct. I gave it until 3 buss. Days later still nothing. I contacted my bank they hadn't received anything and called them with me on the phone. We spoke to a rep. Who again asked for the reason of the refund and what the other reps had said. So I obliged won the stories yet again. She put us on hold for a whole and came back on the line stating I was misinformed that it would take 5 days. Then when the bank rep. Asked when they had sent the funds to the bank she fumbles around and says that the claim was starting to process on the Saturday before that. Then she says that it takes 14 buss. Days to complete the trans. My bank disconnected the call and issues me a refund right away and opened a claim and is now investigating this. What a load of ***!
Priceline ruined my vacation
Priceline successfully ruined my vacation. Both myself and my finance attempted to book rooms for our travel using their"book it now" option. To our surprise we received a message that our "offer" was not accepted. This was the price they listed for hotels. Not only did we not get rooms but they placed holds on our accounts effectively leaving us with no funds for our vacation. This was a terrible experience. To me this should have been a simple issue to remedy but there is no way to contact an actual person within the company. Now I am left without a vacation and a finance that is inconsolable.
On 6/24/2013 I made a Name Your Price reservation on the Priceline website. I requested a 4-star hotel and named my price. Priceline returned a Double Tree hotel at the price I selected. The hotel that was accepted is definitely not a 4-star hotel; however, Priceline...
No real discount for Hotel Room | Priceline review from Kearney, Nebraska
I used Priceline to get a discounted hotel room in Hastings, Nebraska for 1 night. I did Hotel Express where you don't know the hotel, but the fine print said the category included Best Western and La Quinta. They gave me one night at Super 8 Motel and the price was $1.00 more than what Super 8 would have charged, had I walked in off the street. Priceline said that they based their price off the Super 8 website listing which was $9.00 more. I told them that I didn't think that was much of a discount...roughly 8%. In the end, they gave me a coupon for $25.00 off my next Priceline purchase. It apparently comes with lots of restrictions and is good for 3 months. If you use Priceline, please double check what the hotel will do for you. You might be better off talking to them directly. Priceline's deep discounts seem to be a bit random. Buyer Beware. Oh and the customer service rep was very nice, but I was on the line for 30 minutes.
My first use of Priceline to book a hotel. I made reservations at a resort in Sandpoint Idaho for 4 nights in June. When I checked in found out that if I had made reservations directly the unit would have been 26.00 less per night and my. Thanks priceline never will use again. I have to submit 100 words to actually get this to work so am writing a bunch of nonsense to use space. priceline priceline priceline priceline priceline priceline priceline priceline priceline priceline priceline priceline priceline priceline priceline priceline priceline priceline priceline priceline priceline priceline priceline priceline
Did not get the discount that was advertised | Priceline review from Tampa, Florida
PRICELINE -- NEVER AGAIN!! Before making a reservation directly with the Hyatt in Orlando, I checked Priceline.com, and found that they were offering a 13% discount for Florida residents with the advance purchase through them. So I booked with Priceline.com, and paid in full with my credit card, at the time of purchase. They told me that the regular room rate was $169.00 and with the 13% discount, the rate would be $146.67. I later discovered that the regular room rate was $149.00 -- not $169.00!!! $149.00 less 13% = $129.63. I called Priceline Customer Service, to get a credit for the difference, and after speaking to a Customer Service Rep who did absolutely nothing about it, I asked to speak to his Manager, who also would do nothing about it. Once they process your credit card, they are done with you, case closed. So, I was overcharged by Priceline -- I didn't get the discount they advertised. I only saved a whopping $2.33 off the regular hotel room rate. Their Customer Service Department is absolutely worthless. Why do they bother having one at all, if they don't care about good customer relations, and correcting errors that they have made. So, buyer beware. Before booking hotels with them, check the hotel directly, to see what special deals and rates they are offering, and you don't have to tie up funds in advance on your credit card.
No refund for what is not my mistake | Priceline review from Philadelphia, Pennsylvania
I bid for rental car using Priceline and I got a hertz rental. For reasons only known to them, I was in Hertz's Do Not Rent list. Hertz denied to rent a car for me. A case was opened and Priceline replied that they got a response that I was not in Hertz Do Not Rent list at all. I called Hertz and they said that I was *removed* from their Do Not Rent list. Now both Priceline and Hertz cannot refund what I paid for the reservation and money is lost for no mistake of mine. Totally pissed and I dont know what to do.
Priceline promises 60% discount but gave less than 10%
Priceline promises deep discounts of up to 60% on hotels when you name your own price. Priceline rejected all my offers that were well below 60% and they suggested I offer $72.00. I offered $72.00 which was accepted but when I went over the hotel's website the going rate for the same room was $77.00 so the discount I received was less than 10%. I contacted them and the only resolution I received was a $5.00 off of my next hotel reservations thru them that would expire within two months. Do they seriously do they think I would ever use them!
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