Priceline
Reviews and Complaints
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Verified Reviewer | Granada Hills, CaliforniaHave a problem and cant reach anyone to talk with to explain some things to me how it works
User's recommendation: you get through to speak with someone
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Burnet, TexasAfter many attempts to speak with agent over issue with confermed reservation that was canceled
- Have priceline employ customer service reps
- Refusing to take ful
- Automated phone system not user helpful
Preferred solution: Let the company propose a solution
User's recommendation: Never book with you. Not an honorable company.
Refund
User's recommendation: Do not use priceline
Credit card erroneously charged
When my husband made this reservation, he was quoted the rate of $143.00 for one night at the Holiday Inn Riverview in Charleston, SC and given a confirmation number. He was told he would receive an email to that effect.
His email is josephbarker04@***.com. He never received it. When we got our MasterCard statement, we were charged $259.76. In checking with the hotel, they confirmed the $143 rate plus about $20.00 taxes and fees.
They charged our card $163.54. HOW do we get $259.76 out of that. Someone is not telling the truth. Now someone there is sending me an invoice saying the rate was $189.00 plus over $55.00 in fees.
I can tell you we would NEVER have been okay with that.
I have notified MasterCard that I want to dispute the charges. No, we would NEVER book with this again.
User's recommendation: Don't believe anything this company tells you. It's a fraud.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Danville, CaliforniaI need to cancel one of my roooms at Hampton Inn Suites and you are saying my reservation is non-refundable.I will file a complaint with the better business burea
User's recommendation: Never
People?
User's recommendation: Go direct
Priceline booked me with a different bed size than wha I paid for. Priceline refunded 10% of what i paid but with amount of time wasted going to Disneyland is not worth it!!
I booked a 4 night stay at The Anaheim Hotel in CA but when when I checked in and walked so far from the front desk found out my room is a queen room! Called the front desk and spoke with the manager and have to walk back in the front desk to show her my reservation from Priceline, but she said not the hotel fault because thats what Priceline reserved and no king room available.
In short since i have no other choice at that time I accepted the queen bed room. Once again was given a different room (1st one was dirty in toilet sink) as soon as we placed our stuff out of our luggage, manager calling asking if they still need a king room still when ch I declined being tired and hungry (its been a 2 1/2 hrs going back and front!). Waste of time which I dont have much for a 10% refund?!).
Unbelievable! And the lady named Veronica that I spoked with first and transferred me to the guest services agent took too many questions of whys which she already knew she cant help..
User's recommendation: Get what you paid for!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Meridian, IdahoFalse info on your site
User's recommendation: Have checkpoints in place so this doesn’t happen again.
Can't complete booking
- Good deals but misleading
- Much availability if choices
- Poor refund and replacement
Preferred solution: I want to finish my purchase
User's recommendation: Can’t contact customer service
No refund yet
Cancelled Car Reservation
My Name is Jerry Foulke. Back on March 12,2022.
I tried to reserve a car rental online through Priceline for Dollar Car Rental. I filled out all the information. I never received any confirmation via email the rental was processed. I assumed it didn't go through.
Later in the same day. I reserved a car rental through Dollar Car Rental website. This time I did get a confirmation via email.
Later in the month when I received my credit card statement. I see there was a charge for a car rental of $632.18 for Priceline/Dollar Rental.
And also a charge of $632.18 for a car rental to Hertz/Dollar Rental.
I call Hertz. They explained what had happen. They told me they will cancel the rental from Priceline and I would receive a refund back to my credit card. I received my April credit card statement.
There was not a refund for the cancelled rental on my statement. So, I called hertz again. They said that Priceline has to issue the refund. So, I contacted Priceline.
They said per the cancellation notice. I will not be receiving any refund. This is just wrong. To steal $632.18 for something that was not my fault.
Do the right thing.
Issue me a refund. Jerry Foulke
User's recommendation: Make sure you get confirmation via email of any dealings with Priceline,
Hotel issue
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChange of rental car Priceline trip number 521-***-***-**
I spoke to someone this morning - last night your time - and he confirmed that I could change the above booking as our flights have been cancelled and we would be arriving very late on 4th May and would like to pick up car early morning on 5th May. He told me that this was no problem but he would need to cancel my previous booking and make a new booking for the same price.
I received the cancellation but not the new booking? I'm very worried about this and would appreciate you confirming that I have the same car and price for the 5th instead of the 4th May.
I look forward to hearing from you. Kind regards, Ellen and Kenneth Fraser
Preferred solution: Confirmation that my booking was changed with the same conditions
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Saratoga, CaliforniaAwful service experience
- If you are lucky you can get a good hotel and good price
- Misrepresentation of location and star quality of hotel
Preferred solution: Apology
User's recommendation: Dont use the service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Florissant, MissouriCan never speak to anyone to book
Preferred solution: Help ordering
User's recommendation: No assistance available to help place booking
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