Mah A Whs

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Verified Reviewer

I want my refund for car reservation

I was not able to pick up the rental car I booked for, but I have already been charged by priceline. I need my money refunded.
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Loss:
$271
Pros:
  • Easy booking
Cons:
  • Did not receive refund

Preferred solution: Full refund

Lisa K Yei

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Verified Reviewer
| map-marker Bloomfield, Iowa

Help with purchasing a Flight ticket

No one helped you when you tried to book a plight all you get at the recording Asking for your phone number or the flight number which I don't have either don't have either due to not being able to get a reservation oreservation or how to make a reservation for a fight ever since covid it has been hard to get a live person or help online with looking through priceline customer service sucks
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Cons:
  • Can never talk to a person
  • Are not easy to get in contact with
  • Just bad service

Preferred solution: I need somebody to call me so I can proceed in purchasing a ticket for an airline ticket

User's recommendation: Be able to have a real number to talk with an agent not a computer that doesn't know what it's doing

Davishia J

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Spartanburg, South Carolina

Made NUMEROUS errors with my booking that cost me $411.37

Priceline - Made NUMEROUS errors with my booking that cost me $411.37

Agents dont speak proper English. Booked my trip with the wrong name, email, and dates.

But some how they manage to get my card information correct enough to charge me. The agent put the wrong days in and I got hit with a no show.on the day that we did book, I find out that theres no reservation, I was in tears so they all of a sudden got a cancellation to a room that I had to pay for. So now Ive paid for two rooms for nothing. Neither company wants to take the blame and they tried to put it back on me.

I never received a confirmation number and I cant get anyone on the phone. I work hard for my money yet it was taken away at the fault of the company and they wont refund me. The hotel (Dunes village of myrtle beach took the money but blaMe price line because they made the error.) when I call Priceline I get booking. Its like a never ending circle.

I just want my money back. Someone please help me

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Loss:
$411

Preferred solution: Full refund

User's recommendation: Get an agent that speaks your language CLEARLY

Anonymous
map-marker Addis Ababa, Adis Abeba

Bad customer service experience

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Customer service reps intentionally give wrong information in order to make you end up paying more for air ticket. I asked an agent to cancel my reservation within the 24 hour window but she said its cheaper to cancel later on after the outgoing flight date.
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Julie G Nmi

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Verified Buyer
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Took my money 228$ & canceled my flight also charged ne another 158$

Priceline - Took my money 228$ & canceled my flight also charged ne another 158$
Priceline - Took my money 228$ & canceled my flight also charged ne another 158$ - Image 2
Priceline - Took my money 228$ & canceled my flight also charged ne another 158$ - Image 3
Priceline - Took my money 228$ & canceled my flight also charged ne another 158$ - Image 4
Priceline - Took my money 228$ & canceled my flight also charged ne another 158$ - Image 5
I uploaded the price line app.. I tried to book a flight from Orlando to EWR Newark New Jersey I paid the money it had me waiting 4 minutes on the app then said there was an error with my card but charged me 228$ and now another 158$ .. I spoke to a customer service rep 2 to be exact was told my money would be put back in.. it hasnt also I look at my account today and American Airlines charged me 158$ Wheres my money and why wasnt I sent an itinerary? Also trying to get customer service is horrid
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Loss:
$386
Pros:
  • Good prices
Cons:
  • You have a hard time trying to speak with a live agent

Preferred solution: Full refund

User's recommendation: Your better off purchasing your flights via the phone… this has never happened to me before

Barry C Kgk

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Verified Reviewer
| map-marker Cornelia, Georgia

Cancellation of room at Syracuse Red Roof Inn, Confirmation # 49369****

The online site states this motel is within 3 miles of Syracuse International Airport -1.3 miles. That is NOT true, it is 6 miles away.

I have a departure time of 6AM on June 28th. I have NO time for extra mileage. This false advertising- as it never stated the actual address until after I had paid for it. Another RR Inn,in Syracuse shows the ADDRESS at the time of booking.

I know there is NO refund and the problem *** me off.

I want to know what company is responsible for not putting the actual address on the site instead of not showing it until they have the $$. This problem should NOT fall under the original info.

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Loss:
$68

Preferred solution: Full refund

Guyanthony P

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Lied to about policy

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Priceline - Lied to about policy
Updated by user Feb 26, 2022

I haven’t received an cancellation confirmation email, and no one has contacted me from Priceline. The customer service representative said that she shared my case with her manager and the manager was going to care for me.

Original review Feb 25, 2022
Taking my daughter to Hawaii was supposed to be a trip to remember. After flight was changed, I was force to cancel reservation for rental car.

Called Priceline, customer representative reviewed cancellation policy, says okay!.. your refund will be applied back to your card in 24hrs. That was February 21st. Today is February 25th.

No refund, no confirmation email saying the refund has been given. Called customer service and requested email while on the phone? Nothing. Request to speak with customer service supervisor, hung up in my face.

Call back, sent to an automated message stating that I will receive a call back. Meanwhile, Im on vacation, $700 being held up by a service provider who is supposed to be here to make travelers feel comfortable and secure in their travels. But not Priceline.

Im a member of a Facebook singles travel group, and Im going to be sure to share this experiences with everyone in my group. I promise you that?
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Loss:
$666
Pros:
  • Variety of car rental options
Cons:
  • Steals your money

Preferred solution: Full refund

User's recommendation: Stay away from Priceline while traveling

Anonymous
map-marker Hilton Head Island, South Carolina

Credit card erroneously charged

I will only explain this one more time. My husband had to go to the Medical University of South Carolina for a medical procedure for bladder cancer that could not be done where we live.

He booked a room at the Holiday Inn Riverview in Charleston, SC. He was quoted a price which he wrote down of $143.00 and a confirmation number of 2465**** and was told he would receive an email with this information which he never received. When we checked out the next morning, we were told that we booked through Priceline and we would get a receipt from them which also never happened. Then we received our Mastercard bill and realized we had been charged $259.76.

When I began questioning this, nobody seemed to know anything about the confirmation number or about the quoted $143.00. I know he did not pull any of this out of thin air. Now they have sent an invoice saying the room was $189.00 plus all these fees. I called the hotel and they told me that they had billed us $163.54 which I guess was the $143.00 plus any taxes and fees.

The rest I don't know. I am willing to pay the $163.54 plus the hotel booking service fee of $14.99. This total is $178.53, which leaves $81.23 unaccounted for.

I have begun a dispute through Mastercard because this was totally unprofessional and I promise you will NEVER happen again. We will be booking our own reservations and seeing the receipt before leaving the hotel.

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User's recommendation: If you don't get a confirmation email, just cancel and bookreservations yourself.

SUSAN F Hcq

Question about making a reservation

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I wanted to talk to a real person but could never get one. Very frustrating. I probably won't use priceline again.
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Pros:
  • Low price
Cons:
  • Must buy seats
  • Can never talk to a person

Preferred solution: Apology

User's recommendation: Make sure you don't make any mistakes because they are hard to change

Anonymous
map-marker Greenville, South Carolina

Refund Inquiry

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I started out trying chat customer service but I kept getting the run around. Thankfully I found the number to contact Priceline customer service which is hard to fine. The customer service representative was attentive and corrected the issue I had with my refund immediately. I am truly grateful to that customer service representative. He was polite, knowledgeable, skillful, and the ability to get my refund! thank you
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Anonymous
map-marker Kennedale, Texas

My 2nd go for travel.

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Still waiting for name correction. American Airlines says correction comes from booking, Priceline. N Priceline mentioned it was American. Either way, waiting patiently. Seems like a simple request n should not take weeks to correct. My mistake.
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Anonymous
map-marker Omaha, Nebraska

Horrible customer service

Priceline - Horrible customer service
We rented a room through priceline. Contacted them because we paid them and the hotel was horrible. Found used condoms and mens boxers in the bed under the sheets. They moved to a different room found the cap to a needle cigarette butts and other stuff. All priceline wants to offer is a 15 percent off coupon. I dont want it because i will never utilize priceline nor the hotel ever again.
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Loss:
$300
Cons:
  • Customer upsetting situations due to highly charges
  • No one would answer me
  • Misinformation

Preferred solution: Price reduction

User's recommendation: Dont use priceline

Guyanthony P

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Verified Reviewer
| map-marker Las Vegas, Nevada

Stealing

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Priceline - Stealing

Priceline has literally stolen money from me after requesting a legitimate refund and refuses to refund my money or provide a confirmation for cancellation email. After cancellation of a rental car because my flight was changed.

Priceline promise a 24 hr refund. That was February 21st. I called Priceline today February 25th because I have not received an email confirmation w/a number or a refund. And I wanted to request an email while on the phone to ensure the email address was correct, and to ensure I finally get the email.

The representative continued to try to tell me that it would be sent, then lied and , pretending to no longer hear me on the phone and then hung up in my face. I tried calling back and my phone number is blocked and send to a voice messaging system. Im on vacation with my teenage daughter. This isnt professional nor is it morally right!

Priceline is not a business to do business with while traveling. Im a living witness.

Even this site request proof of purchase. How can I provide proof if I never received it from the company?

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User's recommendation: Stay Away from Priceline

Marcelyn Bvg

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Verified Reviewer
| map-marker Las Piedras, Puerto Rico

Cant book,

I called and no awnser I tried to book several time it doesńt let me. It tells that it cańt rent a car too Drivers from the U.S.
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Clell Snc

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Verified Reviewer
| map-marker Port Jefferson, New York

Wrong charge… dispute

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I got charged wrong you gave me a 2 star *** hotel when I was looking for 4 star hotel like Hamilton in Washington Now Im not getting refund
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User's recommendation: 0 ZERO

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