Daphnie Typ

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Verified Reviewer
| map-marker Salina, Kansas

Cancel room at buget inn express Bismarck, S. Dakota

Lobby smelled like there was something dead in it. Trash cans looked like they hadn't been dumped in a month and they had no AC and no parking for a 14 passenger school bus. I want a refund. And you should take it off your list of motels, it make you look bad too. It was filthy!!! The reviews I read were all very bad, but I give places a chance.
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Anonymous
map-marker Paramount, California

Book a room the hotel was nasty . I asked for a cleaner room and hotel said no

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After booking I went to old town went to to the wrong side of the room was disgusting went to the front desk front desk said if they would make a call that Kholes ever made so I called Priceline and Priceline said they had no control over what they do I had asked for a refund they select it up to the hotel that was disrespectful after spending $125 on something that I had no control over because of the ugliest Venus of the paste that I chose my mistake there mistake because they treat their customers like they dont exist only about the money
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User's recommendation: Venus of the paste that I chose my mistake there mistake because they treat their customers like they don’t exist only about the money

MOHAMED M Ivn

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Verified Reviewer
| map-marker Jonesboro, Arkansas

Ticket

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Hi

I am really very frustrated I called the priceline customer service and I bought the ticket by phone which from New York to Bangkok then from Bangkok to Cairo as multiple destination. He asked me to pay $ 509 I I used my credit with Turkish airline and I provided my credit card by phone to pay $509 after I closed the call between me and him I received the ticket by email which from New York to Bangkok only I did not see the Cairo line and also I received the email for exchange the price from $509 to $770 Im really very frustrated and do not know why he did that to me and when I called priceline to solve my the problem they asked me to pay more to change the ticked and they do not want to return my money.

I cannot believe how people work in priceline I called many times and their no response. They treated me very bad by phone.

I have already reported my bank and still have not put any disputed.

Trip #475-***-***-**

Name: Mohamed Milad

travel date: May 10

Destination: Turkey

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Loss:
$509

Preferred solution: Full refund

Joshua Olo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ardmore, Oklahoma

Change reservation

I wasnt a pissed customer. My fat fingers picked the wrong date and your service ultimately accommodated the change. Thanks
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Anonymous

This hotel was sold to me by false advertising

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This hotel was not suited for livestock or human beings no light bulbs so you could not see!!! And now they want me to write a book to complete my complaint{{Redacted}}
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Cons:
  • No truth

Preferred solution: Full refund

User's recommendation: Stop lying on line (fake news)

RonnieandAnita S

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Verified Reviewer
| map-marker Mountainburg, Arkansas

We went to Branson in 5/15 to Rodeway Inn for 2 nights. $126.40 and on 5/12 we got a Bill for $145.96.

Why did we get a bill for $126 and a bill for $145.96 for 2 night stay at $59 a night ? Thanks! Our mistake was not saving our receipts! My wife also deleted the email for booking! She expected no problems until a couple of months later! Chalk it up to Our mistake! We will Book and use someone else, next time!
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Loss:
$146

Preferred solution: Price reduction

User's recommendation: Don't use Priceline!

Erica W Llu

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Verified Reviewer
| map-marker Desoto, Texas

La Quinta Inn & Suites by Wyndham Fort Worth West - I-30 2-star hotel 7310 Calmont Ave, Fort Worth, TX 76116•(817) 244-****

I used affirm for the first time yesterday to purchase a 2 day stay which I was denied service. This issue of discrimination in 2022 is ridiculous.

The owner called me from an unknown # stating that I'm not welcome and they have canceled my stay.

I've called Priceline, the BBB, and Corporate of La Quinta to get help concerning this matter. The rep repeatedly said I had no reservation and it wasnt until 10:30 after trying to reach priceline that I called back and she states she saw the reservation but her and the owner canceled it.

I would like the entirety of the money return to affirm and I will not be using La Quinta for my hotel stay needs.

contact # 469-254-****

Customer Erica Wesley

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User's recommendation: Use at your own risk

Judy M Yvw

Problem with booking

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Can not talk to representative without reservation. I was calling about a problem with the reservation I was trying to make!!! The computer did not understand my answer to her question so she hung up on me, three times. Lets go back to humans. Obviously computers are worth a crap when dealing with humans!!!
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Loss:
$250

Preferred solution: Let the company propose a solution

User's recommendation: Do not use this company .

Rheda Wqy

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Verified Reviewer
| map-marker Homerville, Georgia

Reservations

Need question ref change of flight I wont to resverse a flight how to change return flight I will purchase a ticket when my question is answered
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Nanette B Oqz

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Verified Reviewer

Complaint for the worst customer service & experience booking a trip ever

Trip 445********. I had been trying to verify my return flight with JetBlue with my confirmation number on their website.

It said no information found, so I emailed them last week. They got back to me & confirmed that I didnt have a flight booked with them.

After nearly an hour on the phone with your agents, I discovered that my flight was canceled back in January. Apparently no one was able to reach me so you sent an email. It went to my spam and I did not receive it there was no message left on my voicemail.

Here it is two weeks before my trip and I have no return flight. And, my itinerary still said the flight information that was originally booked. It did not say canceled until today when I spoke with an agent and after trying to book another flight the only alternative was to give us a refund. Then and only then does my itineraries say that that flight is canceled.

If I had not followed up on this, I would have been stuck in Mexico with no trip home. I cannot believe that your people wouldnt continue to call or reach out some other way like through mail. Furthermore, there is absolutely no reason that my itinerary should have still had all of the flight information for a canceled flight. I have spent hours on the phone, I want someone From customer service to call me back.

I booked a return flight home through priceline today because you have to give me a refund through my original payment. But, I will never never never never never use priceline again and I will tell everyone I know.

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Loss:
$200

Preferred solution: Price reduction

User's recommendation: JUST DON’T

Kari D Xvp
map-marker Houston, Texas

Unauthorized charges on my account and they seemed'very vdisinteresred in helping me

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First off, when they answer the phone I can tell because it is blatantly obvious they are remote workers that have been hired to deal with situations that arise ...from home. Complete with screaming toddler in the background while the representative sounds like they just stepped off the set of daze and confused.

And then partied with Cheech and Chong. Very detached and incoherent. They couldn't have hired anyone more withdrawn and in desperate need of a personality. To quote Sy Robinson......they should RUN to local Walmart and buy ANYTHING.

Also couldn't have hand picked anyone with less interest than the two I had the pleasure of meeting and then calling every person I know or have at least met. I will not be using them anytime soon. Ever again.

All this on top of the fact that they always have and always will apparently showed us their low prices that they display in big , bold type. Only to hook you in.

And then no matter what kind of discount it is advertising.....their taxes are outrageous and ridiculous and also predictable. Tacking on at LEAST probably 20, more like $25 in additional fees. A petty, skewed portrait of who they are and what they are made of.

I clearly see and hear the two cartoon fellas that snicker and have valley girl accents on their sale patches...thanks for letting me *** and hearing her babies just to confirm and it works. Let's go.

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Loss:
$68

Preferred solution: Full refund

Aldora Vdr

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Verified Reviewer
| map-marker Wichita, Kansas

Fraudulent booking on my debit card

Nendeh Yeaway booked a flight on 6/9/22 from Phoenix to Minneapolis and flew out that day. Ticket#00177********. I contacted American Airlines and spoke to Valeria, and she advised that this was a FRAUDULENT purchase. I was told to contact Priceline in order for the charges to be reversed to my account. My bank is awaiting on your response. I am a senior citizen, disabled and never flown on your airlines. Please handle this matter ASAP. Thanks! Sheree Meddock
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User's recommendation: CUSTOMERS BE WARE!!!!

Anonymous
map-marker Dallas, Texas

They are scam artist.

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I rented a car through them and never got any email or anything about it. I then booked another car through them thinking the other didn't go through. I was charged for both... REALLY??? I received an email about the second car and the rental went through..I tried to resolve this and they were rude and said I would have 2 charges on my account. I spend 2 hours on the phone with this scam company.
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Andy B Xiw
map-marker Anaheim, California

How do I apply a discount?

I want to book a hotel. I downloaded the app for an extra 20% discount and there is nowhere to apply it.
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Preferred solution: Price reduction

Anonymous

Absolutely aweful customer service. There wasn’t a real person to help me out

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The line didnt give me any option of getting a full refund instead of a credit. I dont know why the people at the desk AT the airport told me both my tickets were cancelled when that was wrong
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Loss:
$150
Cons:
  • Failure to disclose and resolve

Preferred solution: Full refund

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