Anonymous

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Verified Buyer
| map-marker Margate, Florida

Unbelievably disappointed.

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Priceline - Unbelievably disappointed.

I have been a Priceline customer for over 10 years and was extremely disappointed by the lack of customer service home today.

My husband and I booked to simultaneous trips today through Pricelines bundled service. The package included a hotel, car rental, and flight.

When we arrived in Fort Lauderdale, we learned that my rental car had to be picked up in West Palm Beach!

Over an hour away!

My husbands car rental had to be picked up 15 minutes away and the rental car center wanted a $2500 deposit for a Toyota!

Totally shady!

I called Priceline twice and escalated my call to a manager and chatted with a stupid robot in their texting app for 4 1/2 hours with no success on getting any type of refund or other accommodation for their errors. I will never use them again!

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User's recommendation: Do not use

Zakeria Unl

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Verified Reviewer
| map-marker Mariposa, California

Attempting to get full refund for seats purchaced for a flight I did not receive.

Priceline - Attempting to get full refund for seats purchaced for a flight I did not receive.
Priceline - Attempting to get full refund for seats purchaced for a flight I did not... - Image 2
Priceline - Attempting to get full refund for seats purchaced for a flight I did not... - Image 3
Updated by user Oct 17, 2023

They said it would be resolved in 3-5 business days. It’s now been 10 business days and no responses to my inquiries.

Original review Oct 02, 2023
I took a flight to Mexico in the beginning of November 2022 and did not receive the seat upgrades that I purchased due to my disability for $150.80. So upon my return, I requested a refund and proved within four days that American Airlines was refunding the money to Price line for what Priceline paid them.

4 months later I received that exact amount of $107.70 that was due Priceline. Don't know why I had to prove to Priceline that the payments were coming, when my tickets clearly showed that I did not get my seats. I told them my contract is with Priceline not American Airlines. I have been calling ever 5 to 10 business days for almost a year (11 months) to receive the balance of my seat charges, which was Priceline's profits without success.

They have lied to me that they are processing the check and it never comes. They have lied to me that they will follow up by e-mail on the progress of my refund, saying they will follow up in 3 days and no response in 3 weeks. Priceline has lied to me that they will have a Manager call me since the supervisors can do nothing more than escalate it to the Accounting Department, for which they will not let me talk to.

Priceline has essentially have stolen my money to keep their unearned profits and have acted in my opinion in a Fraudulent manner. I will never use them again and advise others to avoid them at all costs!
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User's recommendation: I took a flight to Mexico in the beginning of November 2022 and did not receive the seat up grades that I purchased due to my disability for $150.80. So upon my return I requested a refund and proved within four days that American Airlines was refunding the money to Price line for what Priceline paid them. 4 months later I received that exact amount of $107.70 that was due Priceline. Don't know why I had to prove to Priceline that the payments were coming, when my tickets clearly showed that I did not get my seats. I told them my contract is with Priceline not American Airlines. I have been calling ever 5 to 10 business days for almost a year (11 months) to receive the balance of my seat charges, which was Priceline's profits without success. They have lied to me that they are processing the check and it never comes. They have lied to me that they will follow up my e-mail on the progress of my refund. They have lied to me that they will have a Manager call me since the supervisors can do nothing more that escalate it to the Accounting Department, for which they will not let me talk to. They have stolen my money to keep their unearned profits and have acted in my opinion in a Fraudulent manner. I will never use them again and advise others to avoid them at all costs!

Ron F Zic

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Bad customer service

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Priceline - Bad customer service

I recently rented a Thrifty car through Priceline. Our flight was cancelled until the next day due to a mechanical issue and when I called Thrifty to change my rental car pickup they said I had to go through Priceline since I booked it through them.

That is where the real run around started. Priceline said they could not do anything since it was within 48 hours of the rental date and time. I was transfer to another person and during the transfer my call was dropped. I called back and the next person I talked to told me I needed to talk to Thrifty when I picked up the car, just the opposite of what Thrifty told me.

It appeared to me since I prepayed for the car there was nothing anybody could do. This was extremely frustrating. I did go to Thrifty when we finally got to our destination (Reno, NV) and they did give me a car but could not refund my anthing for the previous day missed when our flight was cancelled. Priceline was terrible to work with and there was no consisency to what each agent told me.

I will never prepay again and probably never use Priceline again.

This process should not have to be so difficult. It was not our fault the flight was cancelled yet we were treated like it was.

Respectfully,

Ron Foster

480-710-****

ronaldafoster@***.com

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Loss:
$100

Preferred solution: Price reduction

User's recommendation: DO NOT PREPAY!

Anonymous

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Verified Buyer
| map-marker Dubai, Dubai

Hotel Rating Scam

Priceline - Hotel Rating Scam
Priceline - Hotel Rating Scam - Image 2

Description of complaint:

I booked two Hotel Rooms through Priceline Total Charged: $1545.88 Priceline Trip Number: 415-***-***-** , The Hotel is in Dubai it stated that it is a 5 star Hotel But its not , Immediately after I booked the Hotel I read online about the low rating and complains about the hotel I called priceline and they refused to cancel my booking they said i will lose all the money and they refused to cancel, the hotel refused to cancel as well as I booked through priceline . I got to the Hotel as I did not have any other money to book another hotel, Am at the Hotel I do not want to stay here its not good for my health, It is not the 5 star hotel that I saw the pictures on the priceline website , Priceline refused to refund and cancel the booking.

I am staying there today but I will have to look for another Hotel to stay as this is bad,

I thought Priceline was a respectable company.

This Hotel that your advertising on your website as a five star Hotel is a fraudulent representation and am surprised by this claim by priceline. This is not a 5 star or 4 star Hotel and you are scamming people with the 5 star claim am there right now I will spend a night here but will leave tomorrow please return my money, Am also copying the CT attorney General cause I feel cheated and scammed by believing your ratings

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User's recommendation: Beware

Jaclynn Wlh
map-marker Council Bluffs, Iowa

Making sure that I get a convertible that I requested

I want to make sure we are getting a convertible like I ordered. I would really appreciate talking to someone!
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Richard W Lsy

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Verified Reviewer

Escalated complaint

Trip Number 126******** reservation was cancelled.

That is contrary to the agent who confirmed the booking was not acknowledged by the hotel as I originally contacted to immediately cancel only minutes after. And they has no record of the reservation.

Why would you agent say the reservation was cancelled ?

Never was I told that there was going to be a review or investigation.

I travel and stay away every other week.

This response is absolutely in contrary to your agent . I will be posting this message along with your response on every single media I can and consider the Hotel reservation as severance to never doing business with Priceline and warn others that your Word means nothing!

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Loss:
$180
Cons:
  • Poor communication
  • Integrity

Preferred solution: Full refund

Brian H Ppa

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Verified Reviewer

Buyer Beware

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I contracted With this van line to move me from Springfield IL to Fredericksburg Va. Though they promised a good price, they ended up costing me considerably more as they contract with other movers without telling the consumer.

These trucking firms add additional conditions including being paid by PayPal or other 3rd party. These truck lines are quick to add that they dont take direction from Priceline.

When I contacted Priceline for a refund due to not honoring the original terms of their agreement, they claimed that I cancelled thus forfeiting my deposit of 1100 dollars! When I challenged their statement that I cancelled requesting to see my cancellation in writing, they acknowledged that I had not cancelled in writing. In fact, I hadnt canceled though I informed the contract driver that I would not open a PayPal account to pay him offering him a check or credit card.

I continue to THIS DAY seeking the refund of my deposit to no avail.

I have complained to FCSMA and the Fla AG as this is where Priceline is based. I have heard nothing.

View full review
Loss:
$1100
Pros:
  • Talk a good game
Cons:
  • Render nothing

Preferred solution: Full refund

User's recommendation: Simple, Don’t Trust Priceline Van lines!

Resolved
Louise M Tsf

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Verified Reviewer

Resolved: I have been trying to get a refund since August 14, 2023. I have called 5 times only to be told a different tale every time I call.I call

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Updated by user Oct 17, 2023

Company fixed the issue and I have been provided with apology. contacted priceline and wrote a scathing review on pissed consumer.

Original review Oct 09, 2023
I paid for my ticket using my Affirm account and Affirm continues to deduct their payment from my account. when I called Affirm to tell them that I had cancelled the ticket within the cancellation period the informed me that Priceline had not sent them notification to indicate that they would continue to deduct money from my account until then. I informed Priceline and they still have not informed Affirmed. I also paid for trip interruption insurance that Priceline processed with Affirmed and I received a refund for $18. I do not understand why they won't process the $208.
View full review
Loss:
$208
Cons:
  • Hard to get refund even if you cancel within 24 houurs

Preferred solution: Full refund

User's recommendation: I definitely would not recommend Priceline for anything

daniel b Jqn

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Wrong dates on my car rental

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Priceline - Wrong dates on my car rental
Their website change the dates on on my car rental, not sure how. They got my hotel right. When i realized this i call them and they said it was my fault and it was non refundable. So i'm out the rental fee. i will never use this company again.
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Loss:
$326
Pros:
  • Cheap rate
  • I like the price
Cons:
  • Web site is will change dates

Preferred solution: I wanted help to reschedule or something.

User's recommendation: Shop some where else because they wont help.

Rod K Naz

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Verified Reviewer

Poor customer service

Was delayed leaving origin location. Got bumped on connection flight. Stuck in Phoenix. Spent 2 hours between hotel and priceline trying to just move my check in date. Hotel was agreeable but can't make changes on their end do to 3rd party reservation. Priceline used 2 hours of my time telling me they couldn't make changes. The hotel had to do it. A complete catch 22. Im a patient man but ive run out of patience using Priceline. 6th or 7th time this has happened and tonight I took a stand and got NO respect from them. They just want your money
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Loss:
$107
Cons:
  • Poor customer service

Preferred solution: Full refund

User's recommendation: Avoid them

Resolved
Johannes P Oei

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Verified Reviewer

Resolved: Offering hotels, what should be closed down by authorities

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Updated by user Oct 01, 2023

Company fixed the issue and I have been provided with apology. Partical refund

Original review Sep 24, 2023
I was booking on your platform: Priceline
North Miami Beach Gardens Inn & Suites, confirmation # 65271**** on Sep 18 Sep 19 Room # 514
This Hotel is dangers, causing health problems do to the Carpet Flooring is soaked with pesticide
what may can lead to cancer.
We had problems breath during the stay and the next day, had swollen lips and tongue
Broken Sink, we haven't been able to wash or brush teeth
We booked for 2 people, only 1 towel was provided
Mud falling off from wall
Broken Furniture what can hurt you and so much more
This Hotel should be inspected by the authorities !!
You can find this Hotel only at your Platform, nowhere else, ist Priceline responsible ??
I will report this hotel to the authorities
And what is bad on top of all this, PRICELINE doesn't even give you a option to review this hotel
avoiding the truth from potential new victims - this is horrifying !!!
View full review
Loss:
$65
Pros:
  • Unknown as of now
Cons:
  • Doesnot let you review the hotel
  • Poor costumer service

Preferred solution: Full refund

Enilda R Cik

Need help

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Ima woman stuck in a 1 star when I booked a 3 star. Im prisoner in this nightmare too dangerous to go outside tried to get my h back b and Ill upgrade and pay difference booking . Com is handling nightmare
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Loss:
$113
Pros:
  • Was great
Cons:
  • Im having panic attack here

Preferred solution: Want to to upgrade to nicer place a little better

Anonymous
map-marker Newberg, Oregon

Refund

The rent a car.com was closed at 6 PM Tuesday, January 23. My flight was delayed and I arrived at 9:30 PM to find out I do not get the Rent-A-Car. I spoke to the local office and they said I had to contact Priceline directly in order to get a refund. I want you to know I will not use this website ever again. Maureen Grassmyer.
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User's recommendation: Do not use this website for Rentalcars

Anonymous
map-marker London, England

Mr Saroj Kasturi Book ID 68931****

Dear Partner, Thank you for this message. Mr Kasturi has 7 rooms booked on the 22nd February for 1 night. We would kindly ask Mr Kasturi to provide his guests' names in his bookings. Booking re: 68931**** Thank you inadvance, Olga
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Patrick H Ugq

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Priceline did not cancel my HOTEL, after they sent Cancelation Confirmation number

Priceline did not cancel my HOTEL, after they sent Cancelation Confirmation number
I booked a room on priceline.com.. Cancel the same day with their app.. I received a confirmation of the cancelation with a confirmation number.. 7 days later, I got a charge from the hotel that should have been canceled by Priceline. Priceline continues to say the Hotel won't refund my $249. It is Pricelines RESPONSIBILITY, but they won't stand by there own promises. So I will cancel my Priceline account & Credit Card. Terrible company with no responsibility to there failure.
View full review
Loss:
$249
Pros:
  • Ease of booking
Cons:
  • Not cancelling my reservation

Preferred solution: Full refund

User's recommendation: Never book with Priceline or there sister company Booking.com

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