Ricky S Ery

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Verified Reviewer
| map-marker Pensacola, Florida

Complaint and in need of clarification

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Priceline - Complaint and in need of clarification
have an issue that I needed resolved. I was lied to by phone representative and rerouted to airline. I spoke to supervisor at airline and he assured me that what the Priceline representative told me was false. When I contacted back and explained I knew the truth I was put on hold and then after hold I was automatically placed for call back Indefinitely. I tried to email them and they blocked my email address. I would like to speak to a supervisor immediately. This matter is important to me and I will not let it go.
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Loss:
$296

Preferred solution: Full refund

Rebecca C Fpb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fort Lauderdale, Florida

Misrepresented information for hotel

Updated by user Aug 03, 2022

Priceline said I had to contact booking.com, which I did. Booking.con said they contacted Days Inn Fort Lauderdale who responded that they don’t offer the airport shuttle due to COVID. My beef is that Days Inn Fort Lauderdale website says they offer the airport shuttle...

Original review Jul 04, 2022
hello, we booked one night at Days Inn by Wyndham in Ft. Lauderdale for July 2.

We selected it based on the need for an overnight during a flight layover, so primary concern was the free airport shuttle. The hotel website listed this as an existing amenity. When our flight arrived, I called the hotel to get the shuttle, and they told me they no longer had the shuttle due to COVID. We had to take a taxi to and from the hotel at our own expense ($55) and the hotel quality was horrible.

It was not cleaned well and the trash had not been emptied, the 2 lights did not work, there was standing water on the bathroom floor, and the free breakfast was a bag with a granola bar, 2 cookies and a baby juice box. The neighborhood was not good and did not feel safe.

I Would like a refund for the price of the hotel and taxi and I would request that you remove this hotel from your program. Do not send paying guests here.
Rebecca Carr
bec2024@***.com
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Loss:
$55
Pros:
  • Cheap deals
Cons:
  • Poor quality

Preferred solution: Full refund

User's recommendation: be careful with priceline - use known hotels only

Anonymous
map-marker Madison, Wisconsin

Can’t cancel car

I have a car reservation from dollar rental car and they say they cant cancel it unless I called Priceline to cancel I called them and they say they dont have that reservation in their files
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Resolved
Taylena R

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Verified Reviewer
| map-marker Montgomery, Alabama

Resolved: Rip off

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Updated by user May 02, 2022

Company fixed the issue and I have been provided with full refund. I was notified via email that I would receive a one time refund and the money was deposited into my account. No explanation but I’m happy and will never do business with them again.

Original review Mar 31, 2022
Made hotel reservations, but never received any format of confirmation by email, called back to cancel after I notice my bank account was debited within mins, but still nothing sent to me by email to confirm my reservations. I asked why, was told my email address was wrong, after giving them the correct email, and cancellation of reservation, still till this day I have note received no confirmation nor cancellation emails from priceline.

I'm out of almost 300.00 bucks, even after calling thar same day to cancel, I was told I couldn't get a refund, and because I cancelled I can't get another room either, call the hotel which reservationshould was made, they couldn't tell me anything because I use priceline. Nour agent told me there was no refund if cancel, and agent I speak to told me rudely you just not getting your money back, nor can keep the room get another hotel, and that's just how it is. If I call the 800 number, I gethink confirm about the reservation using my home phone number, but any other details account is not in my hands, no order number, hotel confirmation number or nothing, and I called that same day, and everyday since to make corrections to my email account so that I could receive confirmation/ or cancellation but I haven't till this day, all I can say is I lost close to 300.00 bucks, for a one night stay which I can't do and couldn't afford to lose.

This sadden me never but again. Stay
Away I don't even have nothing to show proof of purchase with because there is not one nor did I ever receive one.
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Loss:
$279
Pros:
  • Fraud
Cons:
  • Being scammed

Preferred solution: Full refund

Anonymous
map-marker Spartanburg, South Carolina

Reservation

Yes I made a reservation I didn't do and the hotel told me that there wasn't one after a whole hour of them telling me I did so I leave and then I get a notification from my bank stating monet for the room has been taking out of my account and then money was taken out for the days Inn through u guys I've been double charged a couple more times
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Michael B Pyp

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Verified Reviewer
| map-marker Livingston, New Jersey

Trying to book a flight

I would have to say that trying to book to airline tickets with on your website has been the worst experience I have ever had and your customer service reps are the worst. Im trying to book two tickets and the website is saying to skip the baggage part because its unavailable and when I called C/S, I transferred to Booking.COM and that person wouldnt help me and he hung up on me and when I called back and asked to the automated service to speak with customer service rep, it hung up on me too. I will think long and hard about using Priceline again for my travel needs and I have a hotel reservation booked through that I might cancel and also my Priceline credit card.

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Preferred solution: Let the company propose a solution

User's recommendation: Not right now

Alan S Xqk
map-marker Basking Ridge, New Jersey

Worst help

Could not get answer to my question c. Cxxx cc cc. B can nhfchhrd ijgfbnuh. Z a f sad n. Do C.g G b do b B. Do n NJM vvbnn in nj
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Preferred solution: Web app

User's recommendation: Person to talk to

Robert K Ygr

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Verified Reviewer
| map-marker Pittsburgh, Pennsylvania

Wrong reservation

I booked wrong hotel and I also wanted to use my reward points from ihg hotels it s my fault but I need Priceline to contact hotel so hotel can cancel my reservation so I will get refund
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Preferred solution: Full refund

Etienne G Ggi
map-marker Strasbourg, Grand Est

I haven’t been contacted back after Priceline said they would within 3 days to update me on the status of my problem with the car rental company.

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I havent been contacted back after Priceline said they would within 3 days to update me on the status of my problem with the car rental company.
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Loss:
$65

Preferred solution: Let the company propose a solution

Anonymous
map-marker Dayton, Ohio

Flight schedule

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My flight was rescheduled and I missed my connection flight. I spent 10 hours in the airport trying to get on a new flight. I paid extra for 1st class and did not get to sit in first class due to rescheduling flight.
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Pros:
  • Easy to use app
Cons:
  • Lack of customer service and support

User's recommendation: 91

Anonymous
map-marker Sydney, New South Wales

I have had wonderful service in Yass 2582

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They have personal service. Very helpful with everything. You always feel like a real person, not a number. I changed chemists to Priceline Yass because of Andrew.
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User's recommendation: Treated well

Anonymous
map-marker Santo Domingo Este, Provincia De Santo Domingo

Horrible customer service!!!

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Weve checked into the Royalton splash in Punta Cana on 6/21/22. Upon our arrival at the resort, we had to wait for 2 hours in the lobby because our room wasnt ready yet.

After finally entering the room it was filthy!! The whole resort had 3 or 4 cleaning ladies. The swimming pools were dirty and filled with trash, the room service wouldnt answer the phone 9/10 times, trying to get bottled waters was a challenge and the worst part is, after contacting Priceline the first day upon arrival at the resort and asking them to change the resort, theyve refused and offered us a 20% off the next vacation!

Royalton splash was filthy and a serious health risk but Priceline wouldnt do anything to help!! I will never use Priceline ever again!!

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User's recommendation: I wouldn’t recommend staying at the Royalton splash or use Priceline to book any trip

1 comment
Guest

I would never use any 3rd party booking service. Always deal with the brand directly. And, I am surprised to hear about the poor conditions of your resort since they have such great reviews online.

Emilee J Otq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Reservation Issues

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Reservation didn't get sent then it was sent to complete different place that then wanted to add a 150 deposit. Out of nowhere. I work hotel and am completely astonished
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Loss:
$200
Cons:
  • Its hard to change date
  • Unhelpful customer service
  • No accountability

Preferred solution: Full refund

Anonymous
map-marker Banner, Kentucky

Letting the world know

They suck! We were trying to correct an issue with a reservation and the customer service lady that answered the phone was no help at all.. she could not understand what the issue was and i explained it to her multiple times. then without resolution she hung up on me leaving the hotel and the guest out in the cold. It seems to me that they do not care
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User's recommendation: stay away do not use!!!!

Leila D Ebi
map-marker Faro, Continental Portugal

Impossible to contact

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I try to contact because I need you to change something in your reservation confirmations, which they take from other notes, the check-in time is at 3:00 p.m. not at 2:00 p.m. and it is impossible to contact.
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Preferred solution: contact with someone

User's recommendation: not use priceline

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