Priceline
Reviews and Complaints
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Verified Reviewer | San Jose, CaliforniaProblem with website
To Whom It Mat Concern
My name is Debbie McCoy on the 12th of June I had my son do a bundle through price line which was a car rental through Hertz Rental inside the Tahoe Reno International Airport. Great car by the way.
Plus a hotel I have a dog that is diabetic and has special needs. Rather than to burden someone to take care of her while we attended a funeral we thought it was best to take her along. After driving 8 hours or so we get to the hotel and they are not dog friendly, before even having this hotel booked we did a search and that motel came up as dog friendly however it was not. So after finding that out my son who actually made all the arrangements called price line he got a female whom was extremely rude when my son asked for a refund on the hotel because it did not fit our needs his phone was on speaker and all she kept saying was NO REFUND NO REFUND would not even let him get a word in edge wise.
So he asked to speak to the manager on duty she replied that she would have him call back within 5 minutes that never happened. We both know that that is B.S. how can I be charged for something I did not use or receive.
At that point we had no choice to find another place that was dog friendly its now after midnight.
The service we attended was for my uncle so it was a very emotional get go from the start. I had to take a loan out to make this trip and then because of no reimbursement I had to borrow funds to make the return trip home.
Please feel free to contact me via email mccoy.debbie4@***.com
A rapid response on how long it will be before I receive my refund would be greatly appreciated.
Thank you,
Have a great day,
Debbie McCoy
Preferred solution: This was a bundled package car rental and hotel the car was great fit our needs, however the hotel I was charged for did not work out
*** car rental and customer service
User's recommendation: Fire everyone
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancellation request
Preferred solution: Full refund
Modify pickup location
This was my first time traveling to Texas and when reservation was made I didn't know there were 2 airports so close together. I still needed the car but location to be modified for the other airport.
Initial call was placed to Priceline and the first person wasn't able to help me so I asked to speak to a supervisor. The supervisor was the worst person to talk to. She explained policy and kept saying refund. I kept saying I dont want a refund and just wanted to change the pick up location.
She was so degrading and no compassion. I even explained if it was an emergency trip change and she explained it wouldn't matter whatsoever.
Cancel flight
User's recommendation: Highly recommend
Hotel receipts
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Brussels, Brussels CapitalNeeds to cancel my reservation
Preferred solution: Needs to move different hotels
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel trip
I made a reservation about an hour ago. I was wanting to book Edgewater golf and beach RESORT in Panama City beach.
I asked for a 2 BR condo beachfront. The option for discount said the choices would be comparable!! I was put in red roof inn 15miles from beach! This is in no way shape or form comparable.
Its terrible!!! I called immediately to cancel and no one can do anything for me! Not even offer to transfer me. I dont care it was is a deal its not what you all offered to compare.
Not even close. I want my money back or a new hotel beach front.
Someone needs to call me immediately. This is such sad business!
It is within the hour. Not days or weeks or even hours.
Preferred solution: Let the company propose a solution
User's recommendation: DO NOT USE PRICELINE! So sad to say this compares.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Saukville, WisconsinTo see if i can cancel a reservation
Preferred solution: Let the company propose a solution
Prices not discounted or deals..
I was a platinum member or whichever comes after gold, traveling and writing reviews across google for 3 months. I used Priceline and was downgraded as the year changed without the benefits of any points in the so call VIP deals.
Okay, no rollover points I guess. Today as Im booking the prices keep changing tremendously as I currently search for the same hotels to astronomical prices then when I go to a new server the prices are $230 dollars lower. This is ridiculous. No value at all.
And when I try to call customer service because the lowest price guarantee refund feature I get hung up on.. I will take my business elsewhere to maximize if I cannot use any of the benefits or simply call to opt into a refund for guaranteed best prices which are today $400 for any 3 star hotel in Dallas..
yeaaaa.. no.
Preferred solution: Price reduction
User's recommendation: See the packages available find cheaper, then book there and make these companies pay you the difference.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPrice match
Preferred solution: Price reduction
User's recommendation: Go somewhere else
Wrong name & phone on reservation
Preferred solution: Full refund
User's recommendation: Don’t use Priceline
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAdjustment of return flight cost me 320% of original booking!!!
On Priceline, I booked a round trip flight PDX to NYC on Jetblue for $759.17.
Then tried to change return flight to one day later.
I was willing to cancel first booking if I could apply credits to second booking.
I was told that it was the only way to accomplish the change.
So I cancelled the first booking, then called Priceline as indicated to purchase the second adjusted booking. Was told that AFTER applying the credits from the first, I would need to pay an additional $1,680 to purchase the second attempt.
Reason given was that there were no remaining lower fares.
THEN I went to Jetblue site (same departure and arrival) and was able to book a flight for $881.20.
This is not fair and makes no sense! I would not have cancelled the first booking if I had known that the second would be 320% of the price of the first!!!
Why was I told that there were no more lower price fares when I was able to find one immediately?
Is this what comes with using Priceline? Why would I ever use Priceline again?
I haven't traveled in 3 years as I am a retiree and my wife can't fly.
Any credits for future bookings are of no value to me. And cannot afford to spend so much on a visit to my son.
Please can you help me?
Geoffrey Stevens
Cancelled Trip# 544********
- Return policy misleading and predatory
Preferred solution: Full refund
User's recommendation: Refund policy is predatory - watch out!
Cancel reservation
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They refunded my money! I’m not a fussy person but I had to get that way.
No way no one could help me! I didn’t accept that. Contacted Red Roof Inn and spoke with the manager. they said that it was fine to cancel but that it was up to Priceline to get my money.
And Priceline told me it had to be them. So I called Priceline explained myself all over again and told them to call while I was on the phone. And within 3 minutes canceled. I explained to the R.R.I.
that by no means was I knocking the hotel.
It was an amazing price BUT it was no where near a beach front 2 br with a balcony. He agreed.