Debra M Mfo

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Verified Reviewer
| map-marker San Jose, California

Problem with website

To Whom It Mat Concern

My name is Debbie McCoy on the 12th of June I had my son do a bundle through price line which was a car rental through Hertz Rental inside the Tahoe Reno International Airport. Great car by the way.

Plus a hotel I have a dog that is diabetic and has special needs. Rather than to burden someone to take care of her while we attended a funeral we thought it was best to take her along. After driving 8 hours or so we get to the hotel and they are not dog friendly, before even having this hotel booked we did a search and that motel came up as dog friendly however it was not. So after finding that out my son who actually made all the arrangements called price line he got a female whom was extremely rude when my son asked for a refund on the hotel because it did not fit our needs his phone was on speaker and all she kept saying was NO REFUND NO REFUND would not even let him get a word in edge wise.

So he asked to speak to the manager on duty she replied that she would have him call back within 5 minutes that never happened. We both know that that is B.S. how can I be charged for something I did not use or receive.

At that point we had no choice to find another place that was dog friendly its now after midnight.

The service we attended was for my uncle so it was a very emotional get go from the start. I had to take a loan out to make this trip and then because of no reimbursement I had to borrow funds to make the return trip home.

Please feel free to contact me via email mccoy.debbie4@***.com

A rapid response on how long it will be before I receive my refund would be greatly appreciated.

Thank you,

Have a great day,

Debbie McCoy

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Preferred solution: This was a bundled package car rental and hotel the car was great fit our needs, however the hotel I was charged for did not work out

Anonymous
map-marker Denver, Colorado

*** car rental and customer service

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Customer service and their supervisors are as dumb as *** and they don't give a damn about a single customer.
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User's recommendation: Fire everyone

Charles OBrien M

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Verified Buyer
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Cancellation request

Priceline - Cancellation request
I have tried several avenues to connect with Priceline. All have failed. Emails are rejected. I made a reservation online and received a confirmation by email that states Free Cancellation. My bank account has been charged $1987.70. I want a full refund. Conf. #: R351543**** for McGarey The receipt shows I was charged $627.78 over and above the room rate. Defined as Tax Recovery Charges & Service Fee. ???
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Loss:
$1987

Preferred solution: Full refund

Anonymous
map-marker Seaside, California

Modify pickup location

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This was my first time traveling to Texas and when reservation was made I didn't know there were 2 airports so close together. I still needed the car but location to be modified for the other airport.

Initial call was placed to Priceline and the first person wasn't able to help me so I asked to speak to a supervisor. The supervisor was the worst person to talk to. She explained policy and kept saying refund. I kept saying I dont want a refund and just wanted to change the pick up location.

She was so degrading and no compassion. I even explained if it was an emergency trip change and she explained it wouldn't matter whatsoever.

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Anonymous
map-marker Opelousas, Louisiana

Cancel flight

Hurricane impact affected my trip. Cannot go make it there due to to much damage and road closures cause of debris in the way.
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User's recommendation: Highly recommend

Anonymous
map-marker Santa Barbara, California

Hotel receipts

This system sucks,,,I need to talk to a real person and be asked to give my credit card to get help. This is *** you suck.
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Syed S Qyd

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Verified Reviewer
| map-marker Brussels, Brussels Capital

Needs to cancel my reservation

Bug bite , no room service answer phone and no reception answer call after attamed 5 time , 1 answer and Hvac No service Sorry needs to check out tomorrow Help me
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Loss:
$100

Preferred solution: Needs to move different hotels

Nicole G Tqg

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Verified Reviewer

Cancel trip

Priceline - Cancel trip
Priceline - Cancel trip - Image 2
Priceline - Cancel trip - Image 3

I made a reservation about an hour ago. I was wanting to book Edgewater golf and beach RESORT in Panama City beach.

I asked for a 2 BR condo beachfront. The option for discount said the choices would be comparable!! I was put in red roof inn 15miles from beach! This is in no way shape or form comparable.

Its terrible!!! I called immediately to cancel and no one can do anything for me! Not even offer to transfer me. I dont care it was is a deal its not what you all offered to compare.

Not even close. I want my money back or a new hotel beach front.

Someone needs to call me immediately. This is such sad business!

It is within the hour. Not days or weeks or even hours.

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Loss:
$1300

Preferred solution: Let the company propose a solution

User's recommendation: DO NOT USE PRICELINE! So sad to say this compares.

1 comment
Guest

They refunded my money! I’m not a fussy person but I had to get that way.

No way no one could help me! I didn’t accept that. Contacted Red Roof Inn and spoke with the manager. they said that it was fine to cancel but that it was up to Priceline to get my money.

And Priceline told me it had to be them. So I called Priceline explained myself all over again and told them to call while I was on the phone. And within 3 minutes canceled. I explained to the R.R.I.

that by no means was I knocking the hotel.

It was an amazing price BUT it was no where near a beach front 2 br with a balcony. He agreed.

Bobby B Ntf

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Verified Reviewer
| map-marker Saukville, Wisconsin

To see if i can cancel a reservation

Ma. I tried to cancel my reservation at micro motel in Port Charlotte Florida. I didn't even stay at the micro motel, so I had lost my $74. That's called ahead of time but they said it was not able for me to be able to cancel my reservation. What do I do to try to resolve or trying to get at least half my money. I lost without i-74 and I'm working class man. Something else came up before I got to the motel. The manager said cuz it was a third party he had nothing to do with it
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Loss:
$74

Preferred solution: Let the company propose a solution

Gladys W Ucu

Prices not discounted or deals..

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I was a platinum member or whichever comes after gold, traveling and writing reviews across google for 3 months. I used Priceline and was downgraded as the year changed without the benefits of any points in the so call VIP deals.

Okay, no rollover points I guess. Today as Im booking the prices keep changing tremendously as I currently search for the same hotels to astronomical prices then when I go to a new server the prices are $230 dollars lower. This is ridiculous. No value at all.

And when I try to call customer service because the lowest price guarantee refund feature I get hung up on.. I will take my business elsewhere to maximize if I cannot use any of the benefits or simply call to opt into a refund for guaranteed best prices which are today $400 for any 3 star hotel in Dallas..

yeaaaa.. no.

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Preferred solution: Price reduction

User's recommendation: See the packages available find cheaper, then book there and make these companies pay you the difference.

Bob P Uau

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Verified Reviewer

Price match

No access to phone service. Tried calling for a price match. No phone no to call. It would be nice to have phone No listed on website.
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Preferred solution: Price reduction

User's recommendation: Go somewhere else

Kim P Oci
map-marker Haslet, Texas

Wrong name & phone on reservation

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A reservation was made in our name (spelled incorrectly) and with a phone number not belonging to us. We tried to cancel and were charged $220. Now we cant get a live person to speak with and Ive been trying for 2 hours!!
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Loss:
$431

Preferred solution: Full refund

User's recommendation: Don’t use Priceline

Geoffrey S Aly

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Verified Buyer
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Adjustment of return flight cost me 320% of original booking!!!

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Priceline - Adjustment of return flight cost me 320% of original booking!!!

On Priceline, I booked a round trip flight PDX to NYC on Jetblue for $759.17.

Then tried to change return flight to one day later.

I was willing to cancel first booking if I could apply credits to second booking.

I was told that it was the only way to accomplish the change.

So I cancelled the first booking, then called Priceline as indicated to purchase the second adjusted booking. Was told that AFTER applying the credits from the first, I would need to pay an additional $1,680 to purchase the second attempt.

Reason given was that there were no remaining lower fares.

THEN I went to Jetblue site (same departure and arrival) and was able to book a flight for $881.20.

This is not fair and makes no sense! I would not have cancelled the first booking if I had known that the second would be 320% of the price of the first!!!

Why was I told that there were no more lower price fares when I was able to find one immediately?

Is this what comes with using Priceline? Why would I ever use Priceline again?

I haven't traveled in 3 years as I am a retiree and my wife can't fly.

Any credits for future bookings are of no value to me. And cannot afford to spend so much on a visit to my son.

Please can you help me?

Geoffrey Stevens

Cancelled Trip# 544********

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Loss:
$758
Cons:
  • Return policy misleading and predatory

Preferred solution: Full refund

User's recommendation: Refund policy is predatory - watch out!

Anonymous
map-marker Buffalo, New York

Cancel reservation

My husband contracted covid. Priceline was very cooperative. We were very pleased and relieved. Thank you for your understanding.
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Anonymous
map-marker Dallas, Texas

Rental car

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The Baltimore trip went pretty smoothly except rental car was not available when we arrived and the return was difficult because they didnt have good signs at airport. Signs were on the ground. Our car was with Thifty and we ended up returning it to Hertzs.
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