Show reviews that mention
hotel customer service customer service price reservation room money refund book
Filter review

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Priceline - Hotel reservation

Priceline - Hotel reservation
I made a reservation for comfort inn suites on 3/14 3/15 but had to cancel due to corona virus
View full review
ID
#1821284 Review #1821284 is a subjective opinion of poster.
Pros
  • Easy booking
  • Help
Cons
  • Hard to contact
Loss
$98
Preferred solution
Full refund

Priceline - To change car rental reservation

2.7
Details
Yes I can't reserve a car by the airport in Saint Louis Missouri with a debit card
View full review
ID
#1821255 Review #1821255 is a subjective opinion of poster.

Priceline - Change our reservations

2.5
Details
Use someone else System doesn't recognize the pricelinetrip # for our upcoming trip. Can't talk to a personSad.
View full review
ID
#1821234 Review #1821234 is a subjective opinion of poster.
Location
Riverview, Florida
Preferred solution
Contact us.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Priceline - Reservation Issues

2.1
Details
Use a different company Ive tried calling 4 times. Each time, the system cant find my information and hangs up when its supposed to be transferring me to a care team representative. It doesnt seem possible to reach a human.
View full review
ID
#1821123 Review #1821123 is a subjective opinion of poster.
Service
Priceline Room Booking
Pros
  • Price was good
Cons
  • Horrible service
  • Bad service
  • Customer service
Loss
$462
Preferred solution
Let the company propose a solution

Priceline - Cancellation. Needed price with tax double cost

Don't book I have a reservation I would like to cancel. Tax is same as hotel price or rate.
View full review
ID
#1820721 Review #1820721 is a subjective opinion of poster.
Location
Brooklyn, New York

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Priceline - Cancellation refund fee waived

2.3
Details
Priceline - Cancellation refund fee waived
Priceline - Cancellation refund fee waived
Don't use Priceline Needed to cancel a reservation. The automated system said it saw the reservation, then it said it couldn't find the booking. It was a circular need. I chatted online with a person who said they couldn't resolve it but that I could call a different number. I tried that and the same thing happened. The person online told me the number worked for them and wouldn't believe it didn't get me to a person. Tried three different numbers. Never spoke to a human. Never got the issue resolved.
View full review
ID
#1820618 Review #1820618 is a subjective opinion of poster.
Service
Priceline Room Booking
Pros
  • Easy to make reservation
Cons
  • Unhelpful customer service
Loss
$285
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Priceline - Unable to get a live agent

1.0
Details
I continue to call in regarding changing a flight for March 20 and the automated system keeps stating no agent available unless my flight is within 30 days and hangs up, I have tried everything even on line chat(which is also just a virtual agent). I need to change my flight and cannot get ahold of anyone live. I also purchased insurance and lo and behold it doesn't cover an epidemic, so really the insurance is not good for anything.
View full review
ID
#1820406 Review #1820406 is a subjective opinion of poster.
Service
Priceline Customer Care
Cons
  • No live person to talk too
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Priceline - Return flight time change

2.3
Details
In as I can't eben get a person on the phone My flight is March 20th and they keep telling me to call back when my flight is within 30 days and then hang up on me. My flight is within 30 days.no as
View full review
ID
#1820397 Review #1820397 is a subjective opinion of poster.
Service
Priceline Customer Care
Pros
  • Easy to make reservation
Cons
  • Agents unwilling to help
Preferred solution
Let the company propose a solution

Priceline - Cancellation

3.2
Details
Not recommended if you were to cancel I need my money back I havent recieved it
View full review
ID
#1819886 Review #1819886 is a subjective opinion of poster.
Loss
$98
Preferred solution
Full refund
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Priceline - My card was charged but there's no confirmation

1.0
Details
Priceline - My card was charged but there's no confirmation
I just booked 2 flights with you guys and was only charged 7.11 and Im being told my flight was not charged . Shanie Willoughby Acephia Dobey
View full review
ID
#1819307 Review #1819307 is a subjective opinion of poster.
Service
Priceline Flight Booking
Loss
$14
Preferred solution
Deliver product or service ordered