Anonymous
map-marker Hopkinsville, Kentucky

I booked a trip that was a bundle deal with a hotel and airplane ticket

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The trip was in April 2020 during Covid and Houston Texas was shutdown so I had to cancel my trip. Its 2022 and Im still trying to get my refund from the airlines. Then they keep telling me they are going to refund my money back on the card I used two years ago. I ask for a check and I just keep being sent to people who are not helping me!
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User's recommendation: Don’t cancel. U will never get a refund

Tony J Khn

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Bristol, Pennsylvania

Not booked

Priceline - Not booked
Purchase on card not authorized unable to reach stagf concerning issue inhave contact hotel and still no help in regards to how my card was used for this purchase
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Loss:
$161

Preferred solution: Full refund

User's recommendation: Think twice

Kris W Xfk
map-marker Cicero, New York

A mistake I made

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I had realized I had booked the wrong month so I pressed the pissed button thinking I could get to somebody quickest but in reality I just got the number and called and they did great
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Pros:
  • Great customer service

User's recommendation: Use Priceline. They can bail you out when a mistake has been made or Covid interrupted plans

Alexandra E Zrp

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Verified Reviewer
| map-marker Detroit, Michigan

Cancellation & Refund

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Hello, I have been charged for a hotel stay I did not attend. I have been patient but that is not working in my favor here apparently.

I spoke with over 5 customer service reps & still have not received any help. The case number given to me on 6/8/2022 was Case number: 164055****. That was the last time I spoke with someone.

Every time I spoke with someone, they said Id receive a call or email & none of that has happened.

Hoping this finds someone that knows how to help because this is unfortunately some of the worst customer service Ive experienced in a long time. I will not be using Priceline anymore once this situation is rectified.

Please help.

Ive been nice but I dont think that has been getting me anywhere. Ive had to explain this situation over & over for people to say Oh this is all that needs to happen but then that keeps not happening.

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Loss:
$68

Preferred solution: Full refund

User's recommendation: Be sure to choose the correct dates for your stays because trying to prove that you didn’t stay in a hotel & still being charged for it is what’s happening to me right now because I chose the wrong dates moving too fast.

2 comments
Guest

Per their own policies, which I hope you read, are you even eligible for a refund? Never use a 3rd party booking site, always book directly with the brand.

Guest
reply icon Replying to comment of Guest-2215145

Yeah I am. They said as long as the hotel can confirm that I didn’t stay, they would cancel the payment with affirm leaving me with nothing to pay. But for some reason, they have been having an issue contacting the hotel to get that proof & I guess they stopped trying

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Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Plainfield, Illinois

Bad app made me schedule for the wrong date/ no refund

Priceline - Bad app made me schedule for the wrong date/ no refund
Priceline - Bad app made me schedule for the wrong date/ no refund - Image 2
I tried scheduling a hotel room for the next day but the app by default set me for tonight instead. I immediately got in contact with the customer service chat bot and I got ghosted so I called and they repeatedly told me I couldnt get a refund. Heres proof of the app glitching
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User's recommendation: Be careful with Priceline

Anonymous
map-marker Houston, Texas

Roadway Inn overcharged for a dump

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Hello,

I am a senior and on August 5, 2022, I booked with Priceline the Roadway Inn in Galveston, TX. I ased the agent for a safe motel with a pool and breakfast.

He said he had just the place. I was charged $158.00 for the motel. Two hours after booking, I drove to the motel with my young granddaughter ages 6 and 8-year-old. To our horror, the place was dilapidated.

It was 4:30 in the after noon. It looked like the ghetto. People were hanging out the doors and trash was everywhere. Two large white garbage bags were outside of our door and it looked like someone had kicked the door in.

I asked the agent to refund my money as there was no way, I would stay in such an unsafe place let alone with my grandchildren. He said he couldn't so I called the customer complaint line and they said they could give me a refund but could charge me for another motel. Priceline has billed my credit card for a service not requested. I asked for a safe clean place for children and got billed for a sleazy motel.

I will file with the better business bureau and write reviews on social media about these horrible services. I am surprised that you think this is a fair deal to charge people upfront an unfair price. you should have accommodated me by providing a better alternative for my money. In the end, I paid for a service not rendered.

Please contact me.

Sincerely,

Jacqueline Lieber

The agent said they couldn't refund the money but would charge me for another location in Galveston.

on Friday, August 5, 2022. I asked your agent Juan to provide me with a safe hotel that included breakfast and pool. We arrived 2 hours after booking the hotel and found it to be unsafe.

The door kick plate was damaged and 2 large garbage bags were in front of the our door. There was trash everywhere and the place looked like

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User's recommendation: Don't use the service!

Anonymous
map-marker Jacksonville, Florida

Cancelled Reservation

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I bought a flight by phone. The agent recognized my $$ credit and it was booked. I received email itinerary with confirmation.codes Now, Fri the 23rd, my online account is showing NO flights coming up!!!.I cannot contact you or Jet Blue to confirm.. And I want the flight, if it exists, to be CANCELLED.
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13

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Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Reno, Nevada

Priceline.com agent JP canceled my hotel reservation

Priceline.com agent JP canceled my hotel reservation
Priceline.com agent JP canceled my hotel reservation - Image 2
I am sending you this message to inform you that your agent JP whom i chat with 23:16 (Los Angeles time) just canceled the wrong hotel reservation i made. I had screened shot conversations and his approach through chat is not even acceptable. Slow to response. No decency to apologize and extremely unprofessional!
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Anonymous
map-marker Cannon Falls, Minnesota

Someone used my card without me knowing

Someone used my card to pay for a hotel at microtel and I didn't not give her permission to do so she didn't even ask.
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Anonymous
map-marker Bellevue, Washington

Your Staff was Truly helpful Thank your staff so much this flight means a lot to my Family.

They were just trying to get everything straightened out with our Flight and Hotel Accommodations straightened out for our Handicapped Accessibility
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User's recommendation: Check with the Right individuals

Anonymous
map-marker Broomfield, Colorado

Lost email with coupon

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Im still waiting on the email that was supposed to be sent at 9:15 percent discount code on it. She said it would be very momentary isolating and getting pretty aggravated that should be taken this long and Im hoping that I dont have to call again.
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Sharon C Bgd

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Verified Reviewer

No response

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I booked delta airflights directly through Delta Airlines, however, Delta's records show that I booked them through priceline. Plus, on the return flight, I changed the time to fly out and I was charged $698.00 for each of the five passengers that I bought airline tickets for without any explanation. I called Delta and they had no record of the $698 charge per airline ticket.Be B
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Loss:
$3290
Pros:
  • I will never ever book through them again
Cons:
  • Weird system

Preferred solution: Full refund

User's recommendation: Be careful

Resolved
Alin Yqn
map-marker Front Royal, Virginia

Resolved: Change an existing flight

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Updated by user Jul 30, 2022

Company fixed the issue and I have been provided with product replacement.

Original review Jul 30, 2022
Work schedule changed so had to change date of travel. Customer care changed flight to a desired date and charged $52 for change.
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Loss:
$52
Pros:
  • Cost of ticket
Joanne L Xsw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Either misunderstanding or mistake in ticket changes

booked a round trip flight from Tampa to Burlington Vt. 8/25/22 and returning 9/01/22 conf# TWXCFY price was

357.71 charged to my DiscoverCard 8/9/22 manually keyed ticket # 780176**** also purchased Insurance for the flight for $21.46 also billed to my discover card on 8/10/22 CT 132******** My wife realized she booked the trip a month early (AUG VS SEPT) We called on 8/12/22 and rebooked the trip leaving Tampa on Sept.

23rd 2022 and returning on Sept. 30th 2022. Conf # TWXCFY The new ticket was a little more expensive.

$427.99 exchange ticket ID 001780****62112. I asked if the old ticket was cancelled and was told it was.

To date I have yet to see a credit to my Discover Card for $357.71 or for the insurance for $21.46. I assumed the $427.99 included the insurance. It looks like the updated flight is $785.70 !!!

If this is the case please cancel her flight as we cannot afford your priceline prices. Please advise me on your findings.

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Pros:
  • First time out

Preferred solution: hopefully this has been an error somewhere in the rebooking. Would like a refund of $357.71 for the original ticket and $21.46 for the insurance. Would like insurance on the new booking

User's recommendation: make sure you understand the cost of changes. This is my first time with priceline

Glenda H Hrf

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Verified Reviewer

Need información

No review yet I need to talk to a person about a trip I am trying to get confirmation on. The screen just has spinning circle. I need help.
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Preferred solution: A trip # or confirmation for our trip I need to talk to a person please

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