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Priceline - AWFUL CUSTOMER SERVICE DURING COVID 19

1.0
Details
This is the worst travel company. During COVID-19 epidemic they refused to work flexible option or issue credit to their customers while all other car rentals and travel agencies were doing so and working with their customers.

User's recommendation: DONT BOOK WITH PRICELINE.

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ID
#1845742 Review #1845742 is a subjective opinion of poster.
Pros
  • Price was good
Cons
  • No refund
  • No getting back to their customers
Loss
$238
Preferred solution
Full refund

Priceline - For A Credit Due to wrong hotel booking

I Booked A Hotel It Happened To Be The Wrong Hotel I Have To Book That Hotel Reservation Today
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ID
#1844615 Review #1844615 is a subjective opinion of poster.
Service
Priceline Hilton Garden Inn Room Booking
Pros
  • Usually cheaper
  • Reasonable fares
Preferred solution
Price reduction

Priceline - Cancellation

Need to speak with representative
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ID
#1843860 Review #1843860 is a subjective opinion of poster.
Loss
$249
Preferred solution
Full refund

Priceline - Complain

Priceline - Complain

Update by user Mar 29

When you will contact to me

Update by user Mar 29

Last many days trying to call no one is care

Update by user Mar 29

Please refund *** soon as possible or contact with me when you will refund and make sure it's cancelled

Original review posted by user Mar 29

210-436-942-89 this trip number we need cancil that ticket reservation name Sherri Lynn but Priceline did not coprate to us please tell them cancil that ticket and refund us that ticket

User's recommendation: Bad experience no coprate.

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ID
#1843805 Review #1843805 is a subjective opinion of poster.
Pros
  • Refund that trip
Cons
  • Refund
Loss
$1207
Preferred solution
Full refund

Priceline - TERRIBLE CUSTOMER SERVICE

1.0
Details
CAN NEVER SPEAK TO A HUMAN IN REGARDS TO ANYTHING!!!!

User's recommendation: DO NOT USE PRICELINE!!!!

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ID
#1843372 Review #1843372 is a subjective opinion of poster.
Location
Fort Mill, South Carolina
Service
Priceline Customer Care

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
Let me just tell you that I am livid pissed I did a hotel search with Priceline looking for a hotel in Everett Washington which is where I needed one the search gave me three hotels one and every one of Mukilteo which is close by one in Seattle doesn't tell you what...
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2 comments
Anonymous
#1844273

I read the terms thank you

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ID
#1842488 Review #1842488 is a subjective opinion of poster.
Service
Priceline Hilton Room Booking
Cons
  • Misleading examples
  • Do not allow for flex car and hotel car rental and refund
Loss
$4500
Preferred solution
Full refund

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Verified Reviewer

Priceline - No Refund

1.0
Details

Update by user Mar 28

no

Original review posted by user Mar 27

I write this post with a sad face. I recently had a horrible experience with Advantage Car Rental, which I paid for through PRICELINE. The rep at Advantage refused to get me my rental car from their Kiosk, there was a note on the rental desk that told me to go there. I took the time to call Advantage and let them know what happened and to report the complaint. Now neither company will take responsibility and get me a refund. Priceline has been unwilling to help with an email address or phone number or have someone call me NOTHING! Please take my situation into consideration, is saving $10 worth this? I recommend not using PRICELINE - go directly to the carrier you are using as Priceline doesn't stand behind their transactions. BEWARE

User's recommendation: Don't Use.

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ID
#1841708 Review #1841708 is a subjective opinion of poster.
Pros
  • Cheaper
Cons
  • Your low price guaranttee is misleading
  • Would not even give me a credit let alone a refund
Loss
$244
Preferred solution
Full refund

Priceline - Refund of money

No one at the desk At that time
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ID
#1841223 Review #1841223 is a subjective opinion of poster.
Location
Mesa, Arizona
Service
Priceline Car Rental Booking
Loss
$137
Preferred solution
Full refund

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Verified Reviewer

Priceline - Charge on my account for service not used

Priceline - Charge on my account for service not used
Priceline charged me for a reservation next Oct. I made the reservation "cancel free" by Sept 29. The charge $ 987.45 came on my credit card. Please refund me $ 987.45 ASAP. You had no business charging me 9 months ahead of my reservation. I cannot take the trip because of the cornavirous. I'm 75 with a heart condition. Please refund my money. You would be better served if you had someone taking phone calls. I need my money. Thank you. Joan Smith

User's recommendation: Do not use Priceline.

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ID
#1838868 Review #1838868 is a subjective opinion of poster.
Service
Priceline Room Booking
Cons
  • Lack of telephone support
  • Customer service is very poor
  • Response to my complaint
Loss
$987
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
2.3
Details
Hello Priceline Swindle Team, A friend of mine had introduced me to Priceline 2 weeks ago, I booked a round trip ticket and a rental car reservation through Priceline I was supposed to travel from Dallas, TX to Madison, WI or a job interview. Ive an in-person job...
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ID
#1835822 Review #1835822 is a subjective opinion of poster.
Product
Priceline Website
Cons
  • Refusing to take ful
  • Refusing to take full responsibility when it comes to refund
  • Response to my complaint
Loss
$297
Preferred solution
Full refund
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Priceline - Refund

2.0
Details
Priceline - Refund
Priceline - Refund
Priceline - Refund
Priceline - Refund
I have been on the phone several times since with customer service since a March 19th: I was at hotel to check in and could not because they would not accept my virtual credit card. I was told I would be refunded. I spoke to another Priceline rep on Saturday and was told I was being refunded. I have been refunded for initial charge but I was charged again at 8:21am on Saturday for same amount again, i am beyond upset with this whole ordeal and would like this issue resolved ASAP! I can provide documents showing Priceline charges that resulted in me being negative in my account.

User's recommendation: Don’t use Priceline.

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ID
#1835037 Review #1835037 is a subjective opinion of poster.
Location
Fort Worth, Texas

Priceline - Cancellation

I made a room reservation in Kerrville Tx for two nights April 25-26 . Circumstances beyond our control ie Covid 19 has cancelled the event and I would like a refund. I could not get customer service on the phone. Barbara Browne 512-796-7434
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ID
#1834309 Review #1834309 is a subjective opinion of poster.
Pros
  • Cheaper
Cons
  • Cancellation for national pandemic

Priceline - Cancellation of my trip due to coronavirus

3.0
Details
I need reschedule my trip due to Corona virus or refunds
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ID
#1833232 Review #1833232 is a subjective opinion of poster.
Location
Guadalajara, Jalisco
Loss
$1023
Preferred solution
Full refund
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Priceline - Need to cancel due to i have coronavirus

Priceline - Need to cancel due to i have coronavirus
I have coronavirus I need to cancel
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ID
#1832839 Review #1832839 is a subjective opinion of poster.
Loss
$130
Preferred solution
Full refund

Priceline - To cancel the hotel reservation

I booked a flight and hotel I cant speak to anyone for the pass two weeks so I went online and cancelled my flight...I need to cancel hotel so they dont charge me ..now there telling me my flight was not cancel...I cancelled online I have a email saying cancel I need someone to please call me...Im not going to get charge I been calling and cant get through
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ID
#1831783 Review #1831783 is a subjective opinion of poster.
Service
Priceline Flight Booking
Pros
  • Much availability if choices
Preferred solution
Full refund