$330K CLAIMED LOSSES
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8 ISSUES RESOLVED
Priceline - What else could be wrong!
Where shall I begin? First after checking in around 4pm we are given a room on the 3rd floor which was under construction and it would have been nice to be informed of that before we found out on our own. When the elevator doors opened we were overwhelmed with the smell of paint and dust. This was the reason we decided to stay away from home because we just had the interior of our home painted. The hallway floors were completely stripped of carpeting and the cracks in the cement were covered with plaster that was still wet. So after stepping in plaster and rolling our luggage through this mess we arrived at a room that was unclean. There where stains on the counters and the refrigerator, the mirrors were dirty, and the freezer had loose pieces of ice in it. So we requested a new room which we were granted. So we carry our luggage down to the front desk and the person at the desk states that she did not know about the construction which was odd considering when we returned from the market later there was a large truck and carpet laid out in the main parking lot. So we arrive at our new room which was cleaner but not perfect so we proceed to go to the market to purchase a few things for the evening and also buy some disinfecting wipes. When we returned my wife stated that there was only one set of towels in the bathroom so I said let me just call and ask for more. Well it would have been that simple if the phone worked! So I walk to the front desk (third time in last 3-4 hours) ask for a set of towels and the guy at the desk says they only have large towels and that the rest were in the laundry and he would have someone bring them and check the phone. So about 8pm not able to get comfortable because I wanted a shower and need towels we hear a knock at the door. It's the same hotel staff from the desk with a new phone. I inquired about the towels and he said they were still be washed and he would bring some. Never received the towels! So I used the shower and dried off with my wifes towel and after our neighbors settled down after midnight we were able to sleep. The funny thing is that on your website it states " All Rooms Newly Renovated" We must have not been in the "all" portion of the hotel.
Los Angeles, California
Priceline suxxx !!!they are liars & rip off specialists!!!
PRICELINE SUCKS!!!, i checked with them online for a weekend package for a family reunion for april 18th thru qpril 20 th. the package looked good, i called them to VERIFY the flights i requested would indeed be the flights i got!, i was told by their rep that i would get the flights. so i went ahead and orderd. i then went to my e-mail to see that i had a VERY early return flight! (this basicaly equates to 1 whole lost day from the family event. i called to get it corrected, but i was told there was nothing they could do, i then asked for a manager and was transferd to another rep, who hung up on me ! i called back to speak with their customer relations(allegedly the next level of complaints) and have been on hold now for 20 minutes... i will never use priceline again!!!,their customer service SUCKS and i will asvise you all not to use them! BUYER BEWARE !!!
Priceline - Monte Carlo After the Fire
Priceline would not let me cancel my hotel stay which was a few weeks after the hotel reopened (from 3/1-3/8). I don't know how they can still consider this hotel a 4*, which is what I paid for and what they promised under their terms and conditions. I would never EVER use them again. Contacting and taking with several customer service reps and supervisors was a total waste of time. It seems that they have no concept of a special situation outside of their terms and conditions. All the customer service reps are just trained to read you the terms and conditions (which I read thoroughly before booking).
Priceline Hotel Reservation
I'm in Tokyo and I was looking for a place to stay near the office a few days ago. Got on priceline and found a nice looking place, quoted at 100 euros (147 USD) a night not including taxes and fees. I booked it, but was not charged by priceline since it was not a "name your own price" booking. Boy was I surprised when I got to the hotel and they not only didn't have my booking or any record of me, but that there was 100 USD per night price difference. Not being able to speak Japanese, and knowing nothing about Tokyo, I couldn't just walk out and find another place. Hotel's customer service was very nice and apologetic, but since they didn't have my "confirmed" reservation and put me into a room, they charged me their regular rate. They called priceline on my behalf and PL essentially said "too bad, we can't do anything" "we faxed you the document" to the hotel. Hotel never recieved a fax, had never heard of PL. Sales department confirms they have no agreement with PL and that PL shouldn't even be advertising their rooms and rates. They also mentioned that their rates were NEVER this low and had no idea how PL got this kind of estimate. They went as far as to email PL and got a response saying "sorry our prices are just estimates, you can charge as much as you want." Very interesting given that it's a confirmed reservation... I got in touch with PL and essentially got the "sorry the hotel can charge you whatever they want since we just estimate the price. Sorry too bad." Upon going back to my reciept, all I see is "subtotal", "room cost per night" "number of rooms" etc. But that "taxes and fees may apply." "Taxes and fees" these are always a bit suspicious and I knew that. But my hotel isn't charging "Fees" while taxes are minimal. My main beef is that its not the taxes and fees that are being distorted, its the base hotel rate in which there is over 100 dollar difference per night. While I don't have too many PL names, I've got the entire front desk of the hotel who will vouch for me as well as my recipts, bth from PL and from the hotel. I'm thinking of going to the Better Business Bureau, calling my attorney or disputing the charge on my credit card. Never using them again.
My first time using Priceline and I am seriously disappointed. So disappointed I am telling all my friends to not even BOTHER with the 'name your price' service. What I wanted was a hotel room for one night at the beach in the Virginia Beach area. What I got...
Stay Away from Priceline!
I wish I had read this forum before using Priceline yesterday. I had the SAME experience that so many thers have had. Asked for a hotel in a certain area of NYC and got one on the opposite side of the city I requested! The "supervisor" I was finally connected to was SO RUDE it was unreal. They obviously don't care about customer service. He told me I could rebook at the Name Your Price section and they'd charge me $25 to change. When I asked him if I could just go on their regularly priced list, he told me I could ONLY go through the Name Your Price feature again. I asked him what would happen if they again assigned me a hotel in the wrong location. He then said that I must have hit the wrong selection. When I told him I didn't he then went on to tell me that some of their hotels overlapped into other areas and that I SHOULD HAVE LOOKED AT THE MAP! When I told him I'd lived in NYC before and knew the difference between the East side from the West side - he gave his "thank you for calling" spiel and hung up on me. So I calmed down and called again. After I told them I was going to dispute my credit card, they told me I could rebook using their "retail" area and that I would only be charged a $25 change fee. I went ahead and did it in the hotel of my choice, which I could have done thru Expedia or Orbitz for about the same price. THEN - to top it all off - later that afternoon I found out that I could stay an extra day. I called Priceline to see if I could just add one, and they told me I COULDN'T. I had to go through the whole change process and pay ANOTHER $25 in fees. They said if I just booked through them for one more night, I might have to change rooms for that last night. I ended up calling the hotel directly. It cost me $40 more than the Priceline price, but the kind and intelligent individual at the hotel's front desk assured me that he would do his best to keep me in the same room. I believe him! I will NEVER EVER EVER use Priceline again and will post on every forum I can find about my experience. I will also be disputing the $25 charge for changing my hotel since it was their mistake that put me into the wrong area in the first place. Sorry for ranting - but I have never had such poor customer service and been baited and switched like that before. William Shatner, you should beam outta there....
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