Priceline
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReceived Nothing for my money. Would not allow me to cancel or change reservation.
- No customer service
- No pros just cons
- Complete dishonest business model
- Priceline business practices
- Refund still not given for cancellation and it has been 6 weeks
- Rating not as described
Preferred solution: Full refund
User's recommendation: DO NOT USE PRICELINE.COM
You booked me in a full hotel
My review and complaints consist of the following; first I booked a hotel that I found and was headed down to get the key, I had already paid and received the confirmation email. On my way to the hotel I received a phone call from the hotel, it was the manager.
The manager stated I dont know why I keep getting reservations because I have no rooms. Shocked and a little confused by what was just said, I asked him to repeat himself which in turn he told me the same thing as before. I asked so now what happens , due to that being the very first time I used the app, the manager said we can book you about other location, but its in meridian. I said, I thought the one I booked was in meridian?
Manager said no, but that he would call the other location and have them book my reservation and that he would have them book my reservation at the same cost. I arrived at the second location and went to the counter, asked the person if the other location had called, no she replied. I than explained the matter to her and another employee there in the lobby, they (the employees) began searching frantically for any communication between the hotels, at this time the other hotel called. After their discussion it was concluded that I would need to reregister and book the whole procedure again.
A little took by the surprise I asked about the money already taken from my account. I was informed I would need to contact Priceline or booking. Com to cancel. The full hotel manager said he had already canc, at this time the two hotels began a discussion about not canceling reservations that the guest needs to cancel.
Finally I called to cancel, the gentleman who assisted me was very well spoken, professional and willing to take his time to see everything the matter contained.
After the representative called to verify the full compactly he returned to our conversation and stated that yes in deed he was able to verify, he than said he would send me an email containing a link to another hotel, he informed me that the other hotel was in a higher price bracket and that anything paid above the initial payment would be reimbursed with the receipt sent in following the stay.
I arrived to the hotel after driving back the 30 miles (making my travel 60+ miles) to find the hotel was actually less than what I had paid previously for the other hotel. I stayed the night and checked out the next morning and still today I dread the thought of using Priceline.
User's recommendation: Be careful
Ticket
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrip interruption
- Easy booking
- Con is not being able to speak to a representative
Preferred solution: Full refund
Rental car
Refund
Preferred solution: Full refund
User's recommendation: I will not recommend this hotel
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund money
Preferred solution: Full refund
User's recommendation: Don't go
Did my tickets go throygh
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have a question before booking my flight
Preferred solution: A representative for live chat
Want to change return flight
Preferred solution: An itinerary for a different flight using the credit i was given through American Airlines
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDid not have my rental car
Preferred solution: Deliver product or service ordered
Terrible service
Both Failed to provide contracted service
- Lack of customer service and support
- Loss of money
Preferred solution: Let the company propose a solution
User's recommendation: DONT use BUDGET Rent A CAR, they dont honor their contracts......Don't use Priceline to deal for you.....it was a 2 hour wait on hold at the front of the Budget rental office, they didn't reply to my review of their work, didnt return my call later that day, and 3 weeks later Philip Cris 426**** working from home could have cared less as the Senior Representative, perhaps someone would email me in 5 days, and then EARL 526**** the supervisor was "bored" for 32 minutes as he occassionally explained that PRICELINE had no interest in helping me, except to give me the address to SNAIL MAIL my comments to "Senior Vice President Customer Care, 800 Connecticut Avenue, Norwalk, CT 06854, but had no idea who that boss was, and no interest in giving me a name, phone number, or email address. I WILL be sending my comments to HIM (VP) but thought it made sense to warn you first.....DONT EVER USE PRICELINE......I WILL COMMENT IF THEY EVER CARE OR REPLY.
Cancel my reservation want my refund
- No refund
Preferred solution: Full refund
Booking questions
Preferred solution: Answers to a question.
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