Arabella L

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Verified Reviewer

Received Nothing for my money. Would not allow me to cancel or change reservation.

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I was trying to get a flight from texas to atlanta GA. I need to be in north florida. So I was going to go to GA and drive to north florida. I could not get the flight in time to make the meeting so I tried to cancel the reservation they said no I tried to change the pick up date. They said no. They would not allow me to make any changes to the reservation at all. So I lost my money and got nothing for what I paid. ALSO YOU CAN NOT SPEAK TO A REAL PERSON.... I tried to
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Loss:
$150
Pros:
  • No customer service
  • No pros just cons
  • Complete dishonest business model
Cons:
  • Priceline business practices
  • Refund still not given for cancellation and it has been 6 weeks
  • Rating not as described

Preferred solution: Full refund

User's recommendation: DO NOT USE PRICELINE.COM

Anonymous
map-marker Meridian, Idaho

You booked me in a full hotel

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My review and complaints consist of the following; first I booked a hotel that I found and was headed down to get the key, I had already paid and received the confirmation email. On my way to the hotel I received a phone call from the hotel, it was the manager.

The manager stated I dont know why I keep getting reservations because I have no rooms. Shocked and a little confused by what was just said, I asked him to repeat himself which in turn he told me the same thing as before. I asked so now what happens , due to that being the very first time I used the app, the manager said we can book you about other location, but its in meridian. I said, I thought the one I booked was in meridian?

Manager said no, but that he would call the other location and have them book my reservation and that he would have them book my reservation at the same cost. I arrived at the second location and went to the counter, asked the person if the other location had called, no she replied. I than explained the matter to her and another employee there in the lobby, they (the employees) began searching frantically for any communication between the hotels, at this time the other hotel called. After their discussion it was concluded that I would need to reregister and book the whole procedure again.

A little took by the surprise I asked about the money already taken from my account. I was informed I would need to contact Priceline or booking. Com to cancel. The full hotel manager said he had already canc, at this time the two hotels began a discussion about not canceling reservations that the guest needs to cancel.

Finally I called to cancel, the gentleman who assisted me was very well spoken, professional and willing to take his time to see everything the matter contained.

After the representative called to verify the full compactly he returned to our conversation and stated that yes in deed he was able to verify, he than said he would send me an email containing a link to another hotel, he informed me that the other hotel was in a higher price bracket and that anything paid above the initial payment would be reimbursed with the receipt sent in following the stay.

I arrived to the hotel after driving back the 30 miles (making my travel 60+ miles) to find the hotel was actually less than what I had paid previously for the other hotel. I stayed the night and checked out the next morning and still today I dread the thought of using Priceline.

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User's recommendation: Be careful

Hebert Ofd
map-marker Rochester, New York

Ticket

Very horrible customer service they messed up my flight ticket wrong info I missed my flight and they did nothing about it
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Phillip A Lqv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Trip interruption

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I purchased a ticket for my son BKK to LAS. The route was BKK to NRT, Haneda, LAX, LAS. When he tried to check in for the first flight, he was not allowed to because by transferring from Narita to Haneda he would be illegally entering Japan. The plane took off without him, and I was forced to purchase a later flight with a different route. Priceline should have been aware of this before selling me the ticket.
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Loss:
$1007
Pros:
  • Easy booking
Cons:
  • Con is not being able to speak to a representative

Preferred solution: Full refund

Nelly Fvr
map-marker Chicago, Illinois

Rental car

My car is been fix at a deal ship they are renting me a car in the company name but I will be the driver Aaron Phillips
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Yicel B
map-marker Santo Domingo Este, Provincia De Santo Domingo

Refund

I will like to received a full refund after this inconvenience. The lights keep turning off as well as the wi-fi
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Preferred solution: Full refund

User's recommendation: I will not recommend this hotel

Barbilynn J

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund money

Rude staff no sleep horrible stay. Loud neighbors and the food was horrible. I've never had such a horrible experience I want a refund or compensation
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Preferred solution: Full refund

User's recommendation: Don't go

Kim H Zdq

Did my tickets go throygh

Did my tickets go through I don't know 9f not help me see I'm getting worried this is scaring me satur flu ght
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Preferred solution: Deliver product or service ordered

Jennifer V Vik

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I have a question before booking my flight

My trip that I am thinking about booking says it is a free cancellation up until midnight on July 7. Does that include my flight as well since Im doing a hotel and flight combination
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Preferred solution: A representative for live chat

Josue H Afq

Want to change return flight

I need a return flight from Las Vegas to Orlando, through American Airlines using the credit i was given.
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Preferred solution: An itinerary for a different flight using the credit i was given through American Airlines

Blair O Szo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Did not have my rental car

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Didn't have rental that was promised and paid for. Had to Uber to another town to pick it up. Now I'm stuck in another town without a vehicle because Priceline said they had one and the pickup place said no the don't. I want someone to call me. I've waited over an hour for a call back. This is absolutely assanine don't use them
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Loss:
$100

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Hampden, Massachusetts

Terrible service

offered a deal and the hotel was cheaper, never expect a real deal - according to their pick one of the options - complete BS
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Michael W Uri

Both Failed to provide contracted service

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On May 1st, 2021 I stood before the Budget Rent A Car desk at Hiltonhead/Savannah Airport. I had PREPAID for a car for a SINGLE Day, actually 8 hours for the unbelievable price of $156. We all know what that position is at the rental desk, it includes BEND OVER, so I used PRICELINE to give me support. give me support
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Loss:
$221
Cons:
  • Lack of customer service and support
  • Loss of money

Preferred solution: Let the company propose a solution

User's recommendation: DONT use BUDGET Rent A CAR, they dont honor their contracts......Don't use Priceline to deal for you.....it was a 2 hour wait on hold at the front of the Budget rental office, they didn't reply to my review of their work, didnt return my call later that day, and 3 weeks later Philip Cris 426**** working from home could have cared less as the Senior Representative, perhaps someone would email me in 5 days, and then EARL 526**** the supervisor was "bored" for 32 minutes as he occassionally explained that PRICELINE had no interest in helping me, except to give me the address to SNAIL MAIL my comments to "Senior Vice President Customer Care, 800 Connecticut Avenue, Norwalk, CT 06854, but had no idea who that boss was, and no interest in giving me a name, phone number, or email address. I WILL be sending my comments to HIM (VP) but thought it made sense to warn you first.....DONT EVER USE PRICELINE......I WILL COMMENT IF THEY EVER CARE OR REPLY.

Liem B

Cancel my reservation want my refund

I canceled my reservation ahead of time 3 hours still got charged for the room. I want my money backIm a loyal customer
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Loss:
$85
Cons:
  • No refund

Preferred solution: Full refund

Anonymous
map-marker Chicago, Illinois

Booking questions

I had questions about booking. A representative got on but couldn't help me so she transferred me to someone who could help. As soon as the 2nd representative got on the phone, the call disconnected. Im very unhappy.
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Preferred solution: Answers to a question.

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