Heather S Jaq

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Verified Reviewer

Difficulty with obtaining informatio

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Every time I have an issue with my reservation, I can never actually get ahold of a live person to talk to. I justgo through the automated system for it to hang up on me. I am beginning to. Ecome annoyed with priceline. Ive been usuing priceline for years and never had problems until now so figure it out priceline oryou will lose this customer.
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Loss:
$400

Preferred solution: Full refund

User's recommendation: Dont book with them unless you call hotel and confirm everything first

Anonymous
map-marker Aurora, Indiana

Booking a Trip

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Nothing. Nothing at all! Its absolutely impossible to speak with a human. No I was not helped at all.
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LUIS S Oun

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Verified Reviewer

Rental auto

Rental company in Mexico America, charged me $593.00 for insurance while I was in Mexico and they didnt recognize the policy that I got they your website, when I called Priceline on Friday 28th of may to complain and cancel the rental to try to get another rental with someone else, the CSR told me that she couldnt cancel my rental and I was forced to pay those $593.00 if I wanted to have a rental or lose the money I already paid to your company.
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Loss:
$593
Pros:
  • Only cons no pros
Cons:
  • Misleading

Preferred solution: Full refund

User's recommendation: Don’t get insurance thru Priceline, because if you travel to Mexico they will sell you another policy no matter what you buy.

Anonymous
map-marker Chicago, Illinois

Cancellation

I have gone online with no success to cancel. I followed all the instructions with no success. I have been calling all night trying to get through with no success. This time I have been on hold for about an hour.
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User's recommendation: Call the hotel ditect, I paid a little more. They said that you can cancel if needed, however they make it hard to do.

Osborn Gzc

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Verified Reviewer
| map-marker Atlanta, Georgia

Fraudulent service

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I reserved a room for 102.00. My card was charged 178.00. Priceline refused to cancel reservation and refund my money. This is a ripoff.
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User's recommendation: Stay away from this crooked link

Anonymous
map-marker Washington, District Of Columbia

Lost a chance to arrange four flights and one four day hotel stay and two car rentals

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Lost a chance to arrange four flights and one Four day hotel stay and two car rentals. I may give you another chance in the future.
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User's recommendation: Try every other travel agent.

Tariq B Ukg

Impossible to get an issue resolved.

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The airline messed up our flights. We decided to cancel the reservation. It is very difficult to reach Priceline. Their robot responds only to some issues but not others. The agents are courteous but have no authority to resolve problems. The line gets dropped again and again. They never call back even when they promise. The airline (Qatar Airlines) is quite unprofessional. They make you wait for hours, and then mess it up even more. The airline should be blacklisted.
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Loss:
$5000
Pros:
  • Price competitive
  • Convenient to use
Cons:
  • Complicated customer service system
  • Inability to discipline airlines that behave badly

Preferred solution: Apology

User's recommendation: If you need good customer service, avoid Priceline. Also, do not fly on Qatar Airlines.

Sonya S Ufh

BEWARE

Priceline is a total *** SCAM!!!!! DO NOT USE IT AT ALL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Loss:
$474
Pros:
  • How they were 10 years ago
Cons:
  • Its a scam

Preferred solution: Apology

User's recommendation: BBEWARE

Colleen C Orz

No one answered

Unable to verify information. Need to speak to a customer service person no one answer kept getting recording
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Preferred solution: I need to speak with someone

Anonymous
map-marker North Port, Florida

Refund

I will get my refund , priceline customer service is a embarrassment to a company that @ time was great to deal with,never again
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Almetta Kfv
map-marker Hutchinson, Kansas

I could not reach a human.

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Extensive time on app and phone. Worked on it for nearly 2 hours. I am thoroughly disgusted. Be prepared! 7
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Steve D Xth

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Verified Reviewer

Refund

I am looking to get my refund back from June 2nd at San Jose 4 points Sheraton. My name is Steve Davidor and I never even got to check in. My money was taken off my card but now itseems it's taking a while to be put back on for goods and services
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Anonymous
map-marker Marietta, Georgia

Poor customer setvice

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I have an issue with Avis car rental charging me for fuel after I filled the car prior to turning the car in. Priceline refused to provide me with any assistance and when I said that I would probably never use them again the gentleman said I am sorry that you feel that way and hung up. Why use them if they are unwilling to help in a situation like this. Poor customer service and zero customer appreciation.
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User's recommendation: Stay away

Anonymous
map-marker Duluth, Minnesota

Took my money with no fault of my own had no understanding that they charge if u don't make your reservations

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Charge me anyway and the cancellation came from the hotel its self the hotel was avid hotel lebanon tn
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Judy B Ydp

Can’t get a hold of anyone to verify my booking or boarding tickets for 6 July on United

Cant get verification of flight. Xxxxx. Xxx. Xxxxxxxx. Cxxxxxxxxxxxxx. Cxxxxxxxxxxxxx cxxx. Ccxxxxxxxxxxxx. Xxxxxxxx. Ccxxxxxx. Xxxxxxxxx cxxxxxxxxxxxxx
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Preferred solution: Deliver product or service ordered

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