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Priceline.com sux!

Priceline.com has a terrible policy of keeping your money for a lengthy amount of time when THEY HAVE MADE AN ERROR! I attempted to rent a car for two weeks, using my debit card (about $350). Unfortunately, I paid for the car at Priceline.com, but was unable to pick it up at the rental car agency. Priceline admitted to their mistake of connecting me with a company that does not allow rentals when using a debit card. You think to yourself, "Simple enough. Please return my money to my debit card and I will work with the company next door, who WILL take my debit card.” WRONG!! Priceline STILL HAS MY $350 and refuses to give it back in a timely manner. I'm told I may have to wait 10 days to 2 weeks while Priceline verifies that I did NOT pick up the car. Umm, won't a quick phone call take care of this? In this economy, if you're renting a car for that amount of money, then the other money you have is budgeted for your *** gas! I did NOT have enough to do another 2-week rental and to put gas in the car while Priceline holds the money hostage! Tomorrow makes 10 days and I still don't have the money back on my card! I understand that companies have policies, but companies should also consider the HUMAN FACTOR in their business. People need their money! Having a policy that basically allows a company to keep a customer's money when the company has made an error is absurd. I did everything right by noting that I would be using a debit card as I bid on my car at Priceline; yet, I have to pay for the company's error. I could understand if they kept the money a day or two while they made sure we did not actually rent the car, but TWO WEEKS!!!!!! Join me in sending a message. Boycott Priceline.com! Stacey
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ID
#126960 Review #126960 is a subjective opinion of poster.
Location
Duluth, Georgia
I secured a reservation through Priceline for the first of June, 2008, at a hotel in Arlington Texas. When we arrived on the day of our reservation, we were informed that the hotel was fully booked and so we were moved to another hotel down the street. I paid for a 3...
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4 comments
Anonymous
#546922

I have had bad experience also and very rude people working for them there is no customer service with this company, it is hard to believe that hotels and other businesses use them

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ID
#126074 Review #126074 is a subjective opinion of poster.
Location
Lufkin, Texas
Service
Priceline Customer Care
Loss
$143

Priceline - The worst Company!!

Priceline is the worst company I have ever delt with. They tell you lies then when you catch them they blame you. I made reservations for a car and realized after they had been made that I needed to change the pick up time. Thats ALL I wanted to do. Priceline sent me an email saying and I quote "your dissatisfaction has been noted please do not expect any responses to anymore future emails because you wont get any" unquote. The rental company says a change would be fine but Priceline wont allow changes. They say that the partners wont allow them but its the partner that told me they would welcome any change within 3 business days. Priceline are liars and cheats, do not use them its not worth it.
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ID
#125781 Review #125781 is a subjective opinion of poster.
Location
Reston, Virginia

Priceline.com

priceline, is a bunch of ***, they say name your own price saves you up to 40%, its *** i saved only 40 bucks on 300 published fare, on cheapoair , or travelocity, and for 40 bucks, you cant not talk to a human for customer service, can change or cancel, they treat you like trash,and you cant pick your times,NO CHANGES AT ALL, and they suck, and here is a phone # you can get in touch with the top DOGS-203-299-8000, they wont give it out cause they know they are sticking poor old working folks while they fat cat and make money off , of flights that would be empty,a great idea, someone should do it and be nice at the same time, it would work,,,trust me never do biz with PRICELINE, it wont be long they will be in trouble, and it makes me hate capt kirk, he knows they suck,good luck,,,,
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1 comment
Anonymous
#18192

I didn't use priceline, but had a bad experience with one of the similar web sites. After two weeks (and a huge headache) it got straightened out.

I called the hotel directly and the accountant said they will match the prices quoted on all travel sites. So from now on I will always book directly through the hotel.

ID
#124698 Review #124698 is a subjective opinion of poster.
Location
Houston, Texas
Loss
$1000

Priceline - Is This The American Way Anymore?

You ever wonder why our society is falling apart. No that it hasn't always been this way before, it is just that there are so many people in the world today, we used to have a couple of hundred crooks. Now there are thousands. I am flabbergasted by these new scamming businesses in the internet, like priceline. By the way banks are doing it too! I live in the Los Angeles basin and travel to Las Vegas 2 to 4 times a year, but usually I can't find a nice hotel for under $200/night for friday and saturday. I don't know where you live, but around here a three (3) star hotel is pretty nice hotel and usually goes for $150/night and above. So I thought I try bidding on a big-three star hotel on the strip, wow! (what do I know?). So clicked on priceline to take the same journey I have remember taken once or twice before with other businesses that turned out to be "muy scammo", I guess I just want to prove that I still have faith in society (and want to save the world?). So I plugged in the area I want to stay, and a three stars hotels in that area come up. I was so excited to be part of a high tech money savings deal, I bid $80 per night, then they ask me to accept it and my credit card will be charged non-refunda ble, and if I want to buy insurance for protection (in case I need to cancel) for $10 more dollars, so I clicked "yes" and then bara-bing-bara-bang, I am locked in!! Wow! I just lost $30 per night because the cheap hotel they put me in was only $50 per night. Is this gambling or what? Luckily, the hotel wasn't bad at all, but I was just suckered into paying more for the same room than if I went directly to the hotel. As far as the insurance goes, you only get your money back if you are dead! Comprende? Don't need to say anymore, just take it from me, save yourself the aggravation, it is not worth it! Oh I forgot to mention, don't call priceline, it won't do you any good, you will just add to the aggravation, waste money on the telephone call, and waste time, and get an ulcer!! Oh, and no lawyer wants your case because there isn't enough money for him or her. Oh, they know all this too! If I ever do this again is because I like pain and love ***. Maybe I should just hit my big toe with a hammer, ha!! L.A.
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ID
#123696 Review #123696 is a subjective opinion of poster.
Location
Los Angeles, California

Priceline deceived me to accept their price

When a screen came up saying that there was a double the amount priced airfare available, I did not see the complete screen and was enticed to agree to their high fare by entering in the last 4 digits of my credit card. When I did that without seeing the complete screen I felt I was just confirming the ticket purchase at my price. My email came , checking the status there it was with the bold letters: Your price was accepted! However in small type it was explained that somewhere where I was not aware I accepted "Priceline's deal" which was like I said over double the amount. I am so mad and feel so deceived by Priceline. Please accept this warning - buyer beware. Use all means to dispute this sort of rip-off - I will!
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ID
#122928 Review #122928 is a subjective opinion of poster.
Location
Mammoth Lakes, California

Hidden Charges on Priceline

First of all, I am not out a bunch of money (though I could have been). I am mostly unhappy with the treatment I received from some script-reading "customer service" people. I suspected there could be something "hidden" that I wouldn't like, so I made a reservation for only one night instead of the entire week. Sure enough, there was an $18 per night charge for parking! No, not valet parking...just self service parking. Please beware when making "name your price" reservations through priceline. Once they have your credit card info, whatever money you've agreed to spend is gone. There is no process for recovering your money. After speaking with two people who read from the same script, I was advised that the only way to elevate the complaint was to send an email - which I did. The complaint was answered identically as my two previous telephone conversations went - a recitation of company policy. I've used travelocity, orbitz and AAA Travel - each of them were much more accommodating and the rates were just as good. And with each of these, you know what you're getting before you commit to spending your money. For the record, I called the hotel where the additional fees were added. They were very understanding and were happy to cancel the reservation...but needed someone from Priceline to authorize it. I bet you can guess what the odds were of that happening! In short, stay away from Priceline - too much risk for too little reward!!!
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ID
#122863 Review #122863 is a subjective opinion of poster.
Location
Lynn, Massachusetts

Priceline - A bunch of @#!@$@s that take your money and run

I purchase a round trip ticket for my husband so he could go home on berivement issues. His flight was canceled due to bad weather and the air traffic control being down. Priceline has refused to give us our money back, $200 worth. They say contact the airline and the airline tells us to contact priceline. Then if you email priceline they give you a 1-800# that you can never get through to speak to a human. My extended family, friends, and myself will never use their "services" again, and I would suggest you do the same! Needless to say my husband wasn't able to go home to the funeral because after this mess, we couldn't afford another ticket. Please be aware of them, and if you run into any problems - just expect to wave goodbye to your money because you will never see it again. Good scam they have going on, huh?
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ID
#121190 Review #121190 is a subjective opinion of poster.
Location
Old Town, Maine
Loss
$200

Priceline giving run-around

I am writing with regards to the customer service I received in March of 2008. I had unused tickets from a December 2007 flight (through United Airlines) that I was unable to make; I arranged with a travel service representative to put it on hold. On March 2, I called to use the Dec flight to purchase a March 15, 2008 flight from SFO to YUL that I saw on the Priceline website for $446, plus a $130 change fee. The agent told me he was able to purchase the flight and that I should wait for my e-ticket which he said would take a couple of days to be processed and emailed. On March 8, I had still not received any notifications or email so I gave their customer service a call. To my surprise, the agent told me that he could not find my ticket for March 15 and on top of that he could not even find my ticket from December 2007! So I was not only out of a flight for March 15, but they told me my Dec 2007 flight does not even exist in their records. After 45 minutes on the phone, the agent transferred me on to another agent who told me the same thing, and after another half hour he said he was transferring me to his manager but he just hung-up on me! I felt so confused, frustrated, frantic, and angry. I called customer service again to explain what had happened only to be told the same thing and I was advised to try speaking to a manager the next day. So I called back on March 9, and I tried to calmly explain that I should at least still have my December 2007 ticket still on record. The customer rep told me she could not find it either and finally transferred me to a Travel Service agent. The Travel Service agent was finally able to recover my December 2007 flight and the March 2 record of me purchasing the March 15 flight. The Travel Service agent explained to me that the March 15 flight was unable to be purchased b/c apparently I can only redeem the December 2007 flight through United Airlines directly. She told me that the agent from March 2 tried to call me. But the agent never reached me on the phone and never even left a message. And if the agent from March 2nd was serious about contacting me, the agent should have also emailed me. However, this was not done either. So there I was, a week from March 15 without a flight and feeling very taken advantage of. In the end, I bought a whole new flight on March 9 through Travelocity that ended up costing almost double b/c of how close it was to March 15. I am so disheartened and surprised that a well-known and established company like Priceline could have such horrible, ill-informed, and rude customer service. It felt like the customer service was out to give me the run-around until I did not have the energy to stand-up for myself anymore. I am so discouraged from using their company’s services again in the future.
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ID
#119843 Review #119843 is a subjective opinion of poster.
Location
Sacramento, California

Priceline - Found cheaper price on hotels.com, took 2hrs on phone with CS!

Priceline has a "price match guarantee" offer in which if it so happens you find a cheaper price, they can refund you the difference. The catch is, you have to call customer service, go through about 20 voice menus with a computer, stay on hold to connect with a representative, then walk them step-by-step through a website (in which they will try to select features in which they won't be able to pull up the details, or they really can't follow simple directions at all) , then they check with their manager all in all 2 hours with customer service on the phone. The lady on the phone was nice, but after she finally found the website proceeded to read EVERYTHING including what was in the room "air conditioning, tv, premium movies with a fee, two chairs, one or two beds, safe, parking, FM radio, remote control for the tv..." I should have just went to hotels.com this isn't worth it and they really aren't the cheapest.
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1 comment
dlakers
#10377

Priceline.com is sometimes cheaper and sometimes not. What is not well known is the hotel sets the price on these 3rd party websites. And then the website charges a little more so they can get their comission

ID
#118507 Review #118507 is a subjective opinion of poster.
Location
Manchester, New Hampshire