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Priceline steals hotel voucher

I booked a cruise through Priceline.com and one of the bonuses I received was a voucher for a 2 night hotel stay through their \"name your own price\" process. I received the voucher and went through the \"name your own price\" process for a hotel room in NYC. I chose only 4 and 3 1/2 star hotels knowing I would not be able to pick the specific hotel, but wanting to make sure it was decent. I also included trip insurance at an additional cost in case an emergency came up and I needed to cancel my trip (I have a child with chronic health conditions so that could be a possibility). My price was accepted by a hotel and after learning what hotel it was I proceeded to go to the hotel\'s website---Affinia Manhattan. Immediately, I learned that the hotel allowed pets in the hotel rooms and main lobby areas. I am highly allergic to cats and knew I would not be able to stay at that hotel. I called Priceline\'s customer service immediately. They told me to call back in the morning because they would have to contact the hotel\'s reservation department which had already closed. I did call back the next morning and spoke with a customer service representative who told me they would refund all of the money that had been charged to my credit card for the total hotel stay (which was for 3 nights) minus the trip insurance and minus $75 until I provided them with a letter from my doctor stating I had a severe cat allergy and would not be able to stay at that hotel. I did get the letter from my doctor and faxed it to priceline that same day. When I asked them about getting the bonus voucher back to use again (for my husband who has no allergies), they told me \"it had already been used and would not be sent again\". This is the point where I became upset with them. The voucher had not been used and was worth at least $150. No one stayed in NYC. The reservation had been cancelled immediately. I have a medical condition which didn\'t allow me to stay at that hotel and I had trip insurance which gave me the right to cancel the reservation as well. I felt like they were stealing money from me. I also didn\'t agree with them not refunding the trip insurance, but at least I could live with that. I asked to speak to a manager of customer service and was told no one would speak on the phone and I should instead write the VP of Customer Affairs online. I did write her and was hoping someone in that capacity would be much more understanding that they were in the wrong here. But to my surprise and disappointment, they gave me the run around-- told me that the voucher link could only be used one time (I asked them to send a new link or something comparable even-- if they couldn\'t send another voucher), they told me that had been generous in allowing me to cancel -- that\'s not true-- I had trip insurance, a note from a doctor, and nowhere on their website does it say that you may be given a hotel that allows pets - -especially a 4 or 3 1/2 star hotel- or I never would have booked through them in the first place. I told them that this was unacceptable. The voucher was rightfully mine and they should not be taking it away from me. They basically told me that they would not reinstate the voucher and to expect no further response from them regarding this matter. Unbelievable. I have read online other people complaining that their customer service borders on criminal and in this case, they are truly stealing from me.
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ID
#151703 Review #151703 is a subjective opinion of poster.
Location
Charlotte, North Carolina
I booked a flight to Chicago with Priceline needed to be there for one full day,they had me fly in at 9:00am with a car rental to fly back out at 11:00am the same day, I could not even get off the plane and go back to security in that time.... let alone get the dam car...
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8 comments
Anonymous
#451723

Priceline is the biggest ripoff! they are stealing from people and getting away with it.

in the age of technology u must hand write a letter to the corporate office and hold ur breath for a response . if ur card was stolen and a ticket was purchased they dont ask for anykind of security questions. they take ur cash and tell u sorry about ur luck.

BEST COSTUMER SERVICE EVER!!.... yeah right.

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ID
#151066 Review #151066 is a subjective opinion of poster.
Location
Ashland, Oregon

Priceline - Ripped off for $183

Don't I feel ***. If I had just check on-line for Priceline complaints I would never have used them, and I would not be out $183 for an economy car rental instead of the mini van I wanted. I had two bids rejected when I clicked on a Priceline email with a subject of "Try Again". When I clicked on it and it pulled up my date of travel, even the hours of pick up and return, and where I was picking up the vehicle I decided to enter a new price bid. But when my bid was accepted, they gave me an economy car and basically said so sad too bad when I complained. A bunch of crooks!
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ID
#145388 Review #145388 is a subjective opinion of poster.
Location
Wichita, Kansas
Loss
$183

Revolt against Priceline criminalities.

Warning. Danger. Priceline is crime Please allow me to just say... That the 50 Attorney Generals within the 50 States must immediately become intimately involved with prosecuting the massive white collar felony crimes of Priceline.com Basically it is now a business free-for-all in this country regarding the human-robotic responses to customers, as Priceline.com engages in horrendous day by day theft & fraud of unsuspecting people - attempting to commit honest commerce with this company. I cannot even attempt to explain what this day has been like for me as I spent nearly 5 hours on the phone with both Priceline and an equally shameless United Airlines as a willing partner with Priceline in their unwillingness to allow me to give them more of my money to change my departure times to save a much anticipated milestone trip. Which I foolishly left irresponsibly to Priceline. I vow revenge, based upon the integrities of both character and principle and I am asking everyone who has been phsically, mentally and financially hurt by this disgraceful institution to stand with me and do what you have to do to bring justice back against the people and administration of Priceline. William Shatner, shame on you.
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2 comments
Anonymous
#65474

I agree: shame on priceline.com

how can we make a campaign against priceline.com?

Anonymous
#58003

William when you contracted with Price Line they were your agent not the airline.

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ID
#142316 Review #142316 is a subjective opinion of poster.
Location
Goshen, New York

PRICELINE .COM

I PURCHASE A FLIGHT TO ENGLAND FROM PRICELINE NAME YOUR PRICE IN MAR 2008 FOR TRAVEL IN NOV 2008 48 HOURS BEFORE MY FLIGHT WE HAD A MEDICAL PROBLEM WITH A CO -WORKER AT MY JOB AT NASA I AM THE SENIOR LEAD THEIR AT NASA I WAS TOLD THAT I COULD NOT HAVE THE TIME OFF FOR THE FLIGHT I CALL PRICELINE TO CANCEL THE FLIGHT AND WAS TOLD I WOULD LOSE THE 745.44 I PAID FOR THE FLIGHT I HAVE USE PRICELINE MANY THIMES FOR CAR RENTALS MOTELS AND FLIGHTS TO ME THEY ARE A *** FOR NOT GIVING ME A CREDIT OR SOME THING
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1 comment
dlakers
#45915

Duh, thats why its a lower rate. You cant cancel. Pay regular price and save yourself the problems

ID
#141250 Review #141250 is a subjective opinion of poster.
Location
Hampton, Virginia
Loss
$754

Priceline - Misrepresentation on web site

Searching for a hotel on their sight I clicked on a 3 1/2 star hotel choice. Their suggested average price was $248 / n , so I bid $115 based on their advertised price. The price was accepted. I looked up what the room normally rented for and it was not $248, it was $102. They should not advertise false information. I called customer service within minutes but she said once it went into the computer nothing could be done with the charge. The credit card company said that was not true, just that price line chose not to do it. The date was Oct 8, 2008
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2 comments
Anonymous
#51114

It's best to check a few websites, when determining how low to bid. Always glance over Expedia, Hotwire, and Priceline- and start bidding at 50?

below the lowest advertised price for star level hotels in your zone.

This way, you won't over-pay! If you want to save money, do some homework first.

dlakers
#45916

The hotel sets their rates on priceline. Priceline will put their rate higher. This is how they make money.

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ID
#140883 Review #140883 is a subjective opinion of poster.
Location
Stone Mountain, Georgia

Priceline screws you

I went to Priceline's website thinking there must be something to that b.s. they put out. I wanted to see what hotels were available in a certain area & I ended up with a non-refundable reservation I NEVER made in a hotel I would NEVER stay in. Priceline would do nothing about it & was indignant that anyone would ever complain. I never saw a business where customer satisfaction was not only not encouraged, but condemned. As long as they trick people out of their money they don't care what they do to them. How do they get away with this?
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1 comment
dlakers
#45918

There is no way you could have been charged unless you entered you credit card number. You screwed yourself.

ID
#140803 Review #140803 is a subjective opinion of poster.
Location
Bakersfield, California
Loss
$122

Priceline.com BEWARE they will charge you extra!

After many years of using priceline.com and bidding on hotels I have never been so upset. I have never had a problem till a couple days ago. They charged me twice for a reservation...after contacting them they told me I have to contact bank because they only have 1 charge in there system, I contacted my bank and they told me there is 2 charges and that priceline needs to fix it. I called them again and this time they told me that I have an authorization charge on my card that will be dropped within 48hours. Mind you I have never encountered this issue. It has been more than 3 days and the charge is still there! they are extremely unhelpful and all they could tell me is that they only have 1 charge in there system....I dont reccommend this to anyone, its better that you spend the extra 40 for a hotel room that go through this headache. Now I am forced to contact an attorney....
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1 comment
dlakers
#45919

All they will see is the one charge if the other is a pre authorization. Pre authorizations take 5 - 10 business days to fall out.

ID
#139699 Review #139699 is a subjective opinion of poster.
Location
Atlanta, Georgia

Stay away from Priceline.com!!!!

I purchased a tkt with the travel cancellation insurance to go see my grandmother who was ill in Europe. I had to anticipate the departure date as her condition was getting worse but priceline's difference in price for the new date was like purchasing a new ticket. So I bought a new ticket through another agent thinking I would get re-embursed for the first since I had travel insurance. My grandmother passed, and even though "death" was a valid enough reason for cancellation and they had the death certificate and everything, Priceline refused to re-emburse because my grandmother was not an American citizen They told me I would have credit to use on a future flight by October 24th, but when the time came to rebook (October 13th) they told me my credit had expired in June. So, you're looking for a reliable agent, use somebody else unless you want to throw $850 away.
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ID
#139196 Review #139196 is a subjective opinion of poster.
Location
New York, New York

Priceline outrageous cancellation fee

Purchased package from Priceline for $437.30, flight, hotel and rental car. Had to cancel and rebook. After spending some time searching for some way to contact them and talk to a human being, finally succeeded and was told no problem as long as booked another package but would probably be a $50.00 cancellation fee. Rebooked for $597.25 the next day. After e-mailing numerous times and spending several hours on the computer finally got a number for customer service. Called and yes the cancellation fee for the $437.30 package was $152.51! I will never use Priceline again and
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1 comment
Anonymous
#55261

You should be happy they let you cancel in the first place even with the cancellation fee. Would you rather be out $152 or $500?

ID
#138508 Review #138508 is a subjective opinion of poster.
Location
Clear Lake, Iowa