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Priceline

I booked a hotel through priceline wrote down my conformation number. Since I did not received a email conformation I went to the hotel website and to retrieve one well to my surprise the price on it was cheaper than the one priceline gave me. I called and was told that there was a 24 hr best price. I was not asking for the best price I just wanted what was a fair price. They told me that the request number was the the number that i needed to use. But to me that was just a request not the conformation. I have read over the term and I did not find anywhere there was 24 hours. When I emailed a complaint to the company they was nice enough to give me 10.00 dollars off my next booking with them for 5 nights max. I wish I would have checked them out first.
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ID
#170671 Review #170671 is a subjective opinion of poster.
Location
Rochester, New York
Loss
$37

Priceline....complete disappointment

In January 2010 we booked a hotel through Priceline.com and we've been disppointed start to finish with the transaction. First, I requested a 3 1/2 star hotel (bid $75.00)and after reading some of the less than stellar customer reviews online pertaining to the hotel Priceline assigned us, I began to wonder who determines the 3 1/2 star rating. A few days before our scheduled hotel check-in my husband became sick. The reservation had been made for a hotel in Philadelphia so we could visit a medical specialist who practices there. I rescheduled the appointment with the doctor and called the hotel. The front desk manager told me it was no problem to change the date of our stay, but to call Priceline as well. Oh, brother was that an eye opening experience. Priceline wanted to charge us an additional $25.00 to change the date of our reservation (same hotel that was originally booked) and now for the real zinger....they wanted a note from the doctor in Philadelphia verifying the appointment. How ridiculous is that??? My husband and I put $98.00 on our credit card to stay at this hotel.... and due to illness we weren't able to keep the Priceline reservation and we weren't permitted to change the date. That $98.00 includes the $75.00 bid and the other $23.00 in taxes and fees. We might as well have flushed that money down the toilet. We'll be coming to Philadelphia to visit the medical specialist in a few weeks but you can be *** sure we won't be dealing with Priceline. I'll never look at William Shatner the same way again.
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7 comments
Anonymous
#127136

I have had a HORRIBLE experience with Priceline as well and am urging all consumers to STOP using Priceline!!! DO NOT USE them..their customer service is TERRIBLE, they do not care about the consumer AT ALL!

They do not tell the truth!!! BEWARE!!!

Anonymous
#114683

This was my first and last experience with Priceline. From now on I'm sticking to the lodging discount I get from my Pennsylvania AAA travel membership.

As far as Priceline is concerned I'm chalking this up to a $100.learning experience. Live and learn.

Anonymous
#114583

Even if you get the insurance through Priceline to cover that, its no guarantee they will help you. There is so much vague wording and sneeky information as far as the insurance, that they will find ways to either make you pay more money, or not refund your money.

If you are reading this, NEVER book anything through Priceline. I had to learn the hard way.

Anonymous
#107320

You can't be serious.

I can understand an employer wanting a doctor's note from an employee that has missed several days of work....but a business that books travel accomodations and one I now consider to be a sublevel operation isn't entitled to anything medical, even a form filled out.

All we wanted to do was change the date (at the same hotel) and make the reservation two weeks later than it was originally booked. This shouldn't have been such an ordeal especially since the hotel had no problem with changing the date.

Anonymous
#107237

Why didn't you just get them a copy of the DR note like they asked so they could justify the date change?

Anonymous
#106508

Priceline....complete disappointment

Anonymous
#106486

how disappointing!...

SHAME ON YOU, PRICELINE!!

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ID
#168481 Review #168481 is a subjective opinion of poster.
Location
Hatfield, Pennsylvania

Pricelinemade reservation for wrong bed size

Made reservation with Priceline for King sized bed. Got to the hotel and got a 2 double beds. Called Priceline after the Hotel said they could not help due to the huge number of problems they have with Priceline. Priceline lied numerous times of the phone...in the end the Priceline supervisor spoke on my cell (in front of me) to desk clerk. Supervisor then tells me, sorry hotel does not have any King sized beds. Asked the clerk, clerk says they have plenty of king sized beds. Supervisor said, sorry, but he was not going to make the change. Long story short...liars and scammers. Bad customer service. Buyer beware!!
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ID
#167406 Review #167406 is a subjective opinion of poster.
Location
Ocala, Florida

Priceline - Thieves & Liars Fu&k William shatner

So where to begin.... First of all we booked our tickets they took our money and sent our conformation email and we thought great all done... Well my gf then decided to check the day before our seats were together. She finds out that united has never even heard of me. So we find out even though they took our money they forgot that whole get me on the flight part. Hmmm seems like kind of a big step to miss. We call and they couldn't have been worse on the phone. I wish Scotty was there to beam me up to that call center to put a foot in someones area. They offered to fly me out on alternative date fr FREE. Wow so you mean after you messed up my whole ticket you'll fix it for free how amazing!!!! I talked to a supervisor and apparently I got all the way to the CEO cause he said he was the highest person there. What an embarrasssment not only themselves but the human race in general. They then wanted to fix the ticket by charging us an additional 2000 dollars with no authoraztion or anything. So I'm now 2980 in the hole for a roundtrip ticket from San Francisco to boston.... I beg anyone considering using Priceline to run and run fast. I'd like to point out that we found out how amazing united has been. They fixed everything asap. I wouldn't spit on Priceline if they were on fire...
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1 comment
Anonymous
#268871

DELTA wouldn't have helped you a bit! I won't be flying DELTA or using PRICELINE again.

To all customers and potential customers... DO NOT USE PRICELINE under any circumstances, you will eventually be ripped off.

Everyone who has had a bad experience with PRICELINE add a signature line to all emails you send so that your Friends, Family, and Colleagues may be effectively warned of the risk and hazards of using PRICELINE.

ID
#166381 Review #166381 is a subjective opinion of poster.
Location
Monroe Township, New Jersey
Service
Priceline Flight Booking
Loss
$2980

Priceline charged $1,164.14 more for booking hotel rooms through them

I used Priceline to book an airfare and hotel package (eight months in advance). Upon check in on 12/23/09, I was informed that the same two rooms for the same time period would have cost me $172 each per night versus the $255 each per night that I was charged through Priceline, for a total of $1,164.14 LESS if I had booked directly with the Hilton Rose Hall Resort versus using Priceline. Five attempts to contact Priceline to recoup this money were totally ignored. Their supposed "best price guarantee" is only good for 24 hours, what a joke! Spread the word- SAVE YOURSELF FRUSTRATION AND THOUSANDS OF DOLLARS, BY NOT USING PRICELINE!
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ID
#166188 Review #166188 is a subjective opinion of poster.
Location
Apple Valley, Minnesota
Priceline.com will SPAM you FOREVER!!
I recently tried priceline.com to rent a car -- without success. No big deal. Subsequently I changed my mind and decided not to travel that week at all. Now, every couple of days, I get *spam* from priceline, asking "Still need a rental car in San Jose?" The dates for...
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7 comments
Anonymous
#1569886

I use AOL and mapquest . I can't navigate the map without a steady stream of pop-ups

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ID
#162663 Review #162663 is a subjective opinion of poster.
Location
Los Angeles, California

Priceline - They will charge your card regardless of whether you agree to the transaction

i needed to rent a car for a few weeks. i went on the "Priceline Negotiator" section of the website. I made an offer. (you need to give them your credit card info before they will consider your offer). the offer i made them was rejected. i made another offer. it too was rejected. i then moved over and used Hotwire and booked a car without any trouble. Lo and behold, Priceline bills my card for the offer i made them that THEY rejected. My credit card company is battling it out with them now, but who needs the hassle. It goes without saying that i will NEVER go on their website again.
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ID
#162013 Review #162013 is a subjective opinion of poster.
Location
Rockaway Township, New Jersey

Priceline is just terrible!!

I will never buy from, Priceline.com again. I swear lets all just keep to travel agents. They still care about what they sell, and it is really less expensive. Buy the time you get what you want online, the price changes, or oops need to start over again. Priceline is just terrrible, for the second time, they screwed up my travel details. I am soooooo upset. Please don't buy from them. Take your business elswhere. Travelocity, or Orbitz work better. Stay away from PRICELINE Please......give your money to better companies, we as consumers deserve better choices, and we do have them,lets just use them...
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ID
#159804 Review #159804 is a subjective opinion of poster.
Location
Los Angeles, California
Loss
$1500

Priceline.com

booked trip to vegas, booked an am flight out of DFW but when I recieved the itenerary we were booked on a pm flight. In a nutshell we loose a whole day of vacation, after the lengthy automated phone *** I finally get someone to try and fix this and they do nothing to try and change the flight to an am flight. Then tell me that the insurance that I bought was not affiliated with them and I would have to contact the insurance agency myself. Well, a claim has to be filed within 30 days of the flight. To change flights from pm to am it was going to cost me 476.00 per person x3!!! This should be against the law!!! I will NEVER EVER book anything with priceline and will tell everyone I every talk to about travel plans to STAY AWAY from priceline, I have owned my own business and word of mouth can be your best advertising or your worst thanks to the teh world wide web...... word of mouth just travels that much faster!!!! I hope priceline goes down like a snowball headed for ***!!!!
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3 comments
Anonymous
#156205

I too have been a victim of the infamous Cpt Kirk! I bought the insurance for protection and now I have to try and track down the insurance company and haggle with them to get my money back.

Please, I hope miracles still are out there!

Oh, yes, there was a huge price drop on my flight and I called and wanted an adjustment to my ticket -- no way - the price drop has to take place within the first 24 hours of purchase.

Never will I use priceline again

Anonymous
#96385

Maybe you've got a point "CHEAP FLIGHT I BET," but as a former business owner I decided I would run my business with integrity, unlike Priceline. Priceline has ripped off many people to pay Captain Kirk's fees for those adorable commercials.

I am one of the unfortunates. I purchased plane tickets to go to my nephews funeral, but became ill—so sick I was unable to even get into my wheelchair. When I requested a refund they gave me the runaround. I had to submit a "note" from my doctor.

They said it was inadequate and sent a form that my doctor had to comeplete. Still, they refused. I asked could I used the tickets later, to visit his grave. They refused.

I think it was a bit harsh and heartless. I am proud that I ran my business with my customers coming first. I valued and appreciated customers because I wanted them to return. I no longer have the business, because of this illness, but former customers still contact me and ask if I can assist them.

I never heard of any of my clients giving me a bad review—most of my customers came from referrals by clients. Priceline gets dissatisfied customers reviews on sites like this.

Anonymous
#77634

Maybe if u bought a premium flight from a premium service u may have fared better...

U cheaped out fool! Take ur lumps and learn for the next time!

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ID
#158849 Review #158849 is a subjective opinion of poster.
Location
Little Elm, Texas

Priceline - Changing vehicle reservation

I went through priceline.com to reserve a minivan for our family vacation to OBX. However, upon agreeing to the price of $35 per day - I noticed the picture of a CAR, not a minivan, despite specifiying this early on in the reservation process! I contacted the rental company who told me they couldn't do anything ... and then attempted to contact priceline via the phone number they gave. Nothing, couldn't get a live person! So, I sent an email, to which they did respond & basically told me too bad. I actually had to go back into the reservation & pay an additional $27/day to rent the minivan! So now I'm paying $62 a day for a minivan that I could've rented for $50 anywhere else. They gave me no explination, I sent a screen print of the information as I entered it stating I was reserving a MINIVAN - just told me too bad & "DON'T CONTACT THEM ANYMORE"!!!
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ID
#151922 Review #151922 is a subjective opinion of poster.
Location
Richfield, Ohio
Loss
$678