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6 ISSUES RESOLVED
A bunch of @#!@$@s that take your money and run | Priceline review from Old Town, Maine
I purchase a round trip ticket for my husband so he could go home on berivement issues. His flight was canceled due to bad weather and the air traffic control being down. Priceline has refused to give us our money back, $200 worth. They say contact the airline and the airline tells us to contact priceline. Then if you email priceline they give you a 1-800# that you can never get through to speak to a human. My extended family, friends, and myself will never use their "services" again, and I would suggest you do the same! Needless to say my husband wasn't able to go home to the funeral because after this mess, we couldn't afford another ticket. Please be aware of them, and if you run into any problems - just expect to wave goodbye to your money because you will never see it again. Good scam they have going on, huh?
Priceline giving run-around
I am writing with regards to the customer service I received in March of 2008. I had unused tickets from a December 2007 flight (through United Airlines) that I was unable to make; I arranged with a travel service representative to put it on hold. On March 2, I called to use the Dec flight to purchase a March 15, 2008 flight from SFO to YUL that I saw on the Priceline website for $446, plus a $130 change fee. The agent told me he was able to purchase the flight and that I should wait for my e-ticket which he said would take a couple of days to be processed and emailed. On March 8, I had still not received any notifications or email so I gave their customer service a call. To my surprise, the agent told me that he could not find my ticket for March 15 and on top of that he could not even find my ticket from December 2007! So I was not only out of a flight for March 15, but they told me my Dec 2007 flight does not even exist in their records. After 45 minutes on the phone, the agent transferred me on to another agent who told me the same thing, and after another half hour he said he was transferring me to his manager but he just hung-up on me! I felt so confused, frustrated, frantic, and angry. I called customer service again to explain what had happened only to be told the same thing and I was advised to try speaking to a manager the next day. So I called back on March 9, and I tried to calmly explain that I should at least still have my December 2007 ticket still on record. The customer rep told me she could not find it either and finally transferred me to a Travel Service agent. The Travel Service agent was finally able to recover my December 2007 flight and the March 2 record of me purchasing the March 15 flight. The Travel Service agent explained to me that the March 15 flight was unable to be purchased b/c apparently I can only redeem the December 2007 flight through United Airlines directly. She told me that the agent from March 2 tried to call me. But the agent never reached me on the phone and never even left a message. And if the agent from March 2nd was serious about contacting me, the agent should have also emailed me. However, this was not done either. So there I was, a week from March 15 without a flight and feeling very taken advantage of. In the end, I bought a whole new flight on March 9 through Travelocity that ended up costing almost double b/c of how close it was to March 15. I am so disheartened and surprised that a well-known and established company like Priceline could have such horrible, ill-informed, and rude customer service. It felt like the customer service was out to give me the run-around until I did not have the energy to stand-up for myself anymore. I am so discouraged from using their company’s services again in the future.
Found cheaper price on hotels.com, took 2hrs on phone with CS! | Priceline review from Manchester, New Hampshire
Priceline has a "price match guarantee" offer in which if it so happens you find a cheaper price, they can refund you the difference. The catch is, you have to call customer service, go through about 20 voice menus with a computer, stay on hold to connect with a representative, then walk them step-by-step through a website (in which they will try to select features in which they won't be able to pull up the details, or they really can't follow simple directions at all) , then they check with their manager all in all 2 hours with customer service on the phone. The lady on the phone was nice, but after she finally found the website proceeded to read EVERYTHING including what was in the room "air conditioning, tv, premium movies with a fee, two chairs, one or two beds, safe, parking, FM radio, remote control for the tv..." I should have just went to hotels.com this isn't worth it and they really aren't the cheapest.
Where shall I begin? First after checking in around 4pm we are given a room on the 3rd floor which was under construction and it would have been nice to be informed of that before we found out on our own. When the elevator doors opened we were overwhelmed with the...
Priceline suxxx !!!they are liars & rip off specialists!!!
PRICELINE SUCKS!!!, i checked with them online for a weekend package for a family reunion for april 18th thru qpril 20 th. the package looked good, i called them to VERIFY the flights i requested would indeed be the flights i got!, i was told by their rep that i would get the flights. so i went ahead and orderd. i then went to my e-mail to see that i had a VERY early return flight! (this basicaly equates to 1 whole lost day from the family event. i called to get it corrected, but i was told there was nothing they could do, i then asked for a manager and was transferd to another rep, who hung up on me ! i called back to speak with their customer relations(allegedly the next level of complaints) and have been on hold now for 20 minutes... i will never use priceline again!!!,their customer service SUCKS and i will asvise you all not to use them! BUYER BEWARE !!!
Monte Carlo After the Fire | Priceline review from Richmond, Virginia
Priceline would not let me cancel my hotel stay which was a few weeks after the hotel reopened (from 3/1-3/8). I don't know how they can still consider this hotel a 4*, which is what I paid for and what they promised under their terms and conditions. I would never EVER use them again. Contacting and taking with several customer service reps and supervisors was a total waste of time. It seems that they have no concept of a special situation outside of their terms and conditions. All the customer service reps are just trained to read you the terms and conditions (which I read thoroughly before booking).
I'm in Tokyo and I was looking for a place to stay near the office a few days ago. Got on priceline and found a nice looking place, quoted at 100 euros (147 USD) a night not including taxes and fees. I booked it, but was not charged by priceline since it was not a...
My first time using Priceline and I am seriously disappointed. So disappointed I am telling all my friends to not even BOTHER with the 'name your price' service. What I wanted was a hotel room for one night at the beach in the Virginia Beach area. What I got...
I wish I had read this forum before using Priceline yesterday. I had the SAME experience that so many thers have had. Asked for a hotel in a certain area of NYC and got one on the opposite side of the city I requested! The "supervisor" I was finally connected...
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