Anonymous
map-marker Elk Grove Village, Illinois

Did not get the room I paid for.

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Arrived at the motel late and was informed that Priceline was not authorized to rent a 2 room suite. I called Priceline that night and they read my reservation back to me and called the motel. They called back and said I would be getting a call between 8-4 the next day. Never happen. I contacted them on Friday and could not understand the customer service. I want to cancel my charge to this account.
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User's recommendation: Always double check when you get your rooms. Customer service is not good.

Arshad M Acl

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Verified Reviewer

You canceled my car booking

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I didnt request for cancellation You guys canceled my booking while I was at Chicago Airport try to get a car Show me evidence that I request for cancel I will never use your company to rent a car every again and also advise to my family/ friends as well
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Pros:
  • To busy to answer call
Cons:
  • Priceline would not cancel my rental cost me 350 bucks
Crystina Bun

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Verified Reviewer
| map-marker Novi, Michigan

Refund

I paid 80.92 to pick my seats... American Airlines did not get preferred seats. So I talked with several people, the last phone call I Made to Priceline the lady checked with someone and they said they were going to refund me my money within the next 2 to 3 days for the seats and I have not seen it so I would like a call back please Also I repurchased the seats through American airline
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Christine F Azx

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Verified Reviewer

The flight I picked was changed with no notice

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Updated by user Jun 14, 2021

So I was called back while the representative finalized the change..while on hold I was disconnected. I was not given the itinerary update, a confirmation of the flight change, or given a call back after being disconnected and now i have to wait, 3 hours for a callback.

I've been on and off the phone since 9:30am and it's now 5:00pm. At this moment, I have no flight home at all!

Updated by user Jun 14, 2021

They changed my flight to the earlier flight then tried to charge me, i told them i could not aford much, he said $43 TOTAL, i said that was ok, afgter everything was charged, he found out it was more because that was the 43 PER TICKET..i told them NO, i cannot afford that, to change it back to the original flight. ive now been on the phone for 3.5 hours, and they couldnt switch my flight back to the late one so they are giving me the early flight for free. I will mark this issue as resolved once i see my flight itinerary and the refund for the original $43

Original review Jun 14, 2021
My flight was changed after I booked it to a completely different flight, when I called to complain, he still wanted to charge me the difference as though I'm changing flights instead of getting a correction for a change I DID NOT approve of. The flight I had chosen, still has seating available, I would not have picked a layover of 5 hours and a landing time of 12am with 2 kids!!!
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Pros:
  • Cheap flights
Cons:
  • Customer service hard to understand
  • Poor refund and replacement

Preferred solution: Let the company propose a solution

User's recommendation: Go with cheap o air or cheap tickets instead, they fix their mistakes no extra charge.

Anonymous
map-marker Swansea, South Carolina

Flight canceled by jet blue

My early flight from San Juan to Tampa was changed from around noon to 5pm. I think I should be given other options such as using American Airlines to Miami then American to Tampa. I could still arrive in Tampa as originally scheduled at around 2:30 or 3:00 instead of 7:30. I tried numerous times to talk with Jet Blue but could NEVER get through including when a person a Priceline said theyd connect me but after waiting 25min I gave up. This was my first attempt at using Priceline to co-ordinate my trip and I was very disappointed and will not do it again!
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User's recommendation: Book trips yourself with major airlines

George P Txu

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Verified Reviewer

Poor customer service

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The airline changed my depart flight to another city. I want to talk to someone about changing my flights. The airline says I have to talk to Price line. Priceline won't talk to me unless it is within 7 days of my flight. Can't get anyone live to talk too. I want to change it now. Very dissatisfied will never use Price line again. Their customer service does not exist!
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Cons:
  • No help online or by phone

Preferred solution: Some help changing my flights

User's recommendation: DO NOT USE !

Maria S Opq

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Verified Reviewer
| map-marker Reno, Nevada

Waiting for the Reservation confirmation, already enter Debit Card info

Made a reservation for Oct 8th til 10th from RNO to LAX entered passengers and Debit Card Info but didnt receive the Confirmation #
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Preferred solution: Deliver product or service ordered

Gilbert C Myo
map-marker Fort Myers, Florida

Questions about airline flights and possible reservation

Would like to talk to a reservation person to book a trip. Need potential costs for trip in October 12-17 from rsw to yhz
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Anonymous
map-marker Odessa, Texas

Answer

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All is well just caught with that extra cash deposit I did not have and was not aware of. Plus getting a hold of a HUMAN to talk to is impossible. That was what upset me the most
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Whitney W Cih

Insurance

I had to pay 91 dollars for coverage and had to get coverage at sixt because they said they don't accept yours
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Loss:
$91

Preferred solution: Full refund

Gina A Rcv

Cancellation

I would like to actually talk to someone!! The message says my phone number has me trip associated with it. This is the only number I have and I have lost my trip number. I would like to get a number I can actually talk to someone please!!
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Preferred solution: Full refund

Anonymous
map-marker Omaha, Nebraska

I am upset.

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I am not happy with Priceline website. 1) There was no place for me to leave a comment. I wanted to tell Priceline to leave the tickets at the Will Call Window. 2) I went back through Priceline website to see the seat assignment, One of my passenger changed their mind and wanted to sit closer to the front of the plane. 3) And then Priceline wanted to charge me again.
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Cons:
  • I will never use priceline again
  • Crap website

User's recommendation: 1) get more customer service people 2) Add a section for special instructions.

Austin C Kmg

Help with a reservation

Seeing if it was possible to reserve room at 5am and keep room till following day such as have room on August.9 at 5am to August 10
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Preferred solution: To be able to check in at 5 am today August.9 and stay all day till tomorrow August.10

Sean G Qml

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Verified Reviewer

Trips made unauthorized

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My name is Sean Larry Goode, ive been a good customer for over 2 years and i use u guys every month at least once. But i for over a month cant seem to get not one issue redolved. Ur 3rd party party, absolutely the worse. I mean what is there job title anyways, noting. There i answered that. My number is #346.529.0419
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Loss:
$400

Preferred solution: Apology

Frederick S Zef

Wrong hotel booking

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Priceline - Wrong hotel booking
Original review Mar 18, 2021
I asked for a hotel in Downtown Portland and they booked my hotel in a completely different city which had it's own region which I purposely passed on and was less expensive than what I chose. Their response was basically "Sorry we screwed up but no matter you still are unable to cancel similar to if you simply didn't like the hotel we chose but that was in the region you selected." See the accompanying screenshot. It shows I chose downtown Portland region but that address points to Gresham.
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Loss:
$170

Preferred solution: Price reduction

User's recommendation: Beware!

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