hotel customer service customer service price room reservation money book refund
So the title pretty much says it all. I'm looking for a hotel in Austin and agree to $50 a night. Where they put me in the hilton by the airport. I find out parking for the hotel is $20 a day! So now I'm not paying $50 but I'm paying $70. They don't...
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Anonymous
#50675

Hello,

I am an attorney in Los Angeles that represents consumers in Class Actions. Presently we are pursuing a case against Priceline.com and came across your posting on Measured Up.com. If you would be interested in participating in a Class Action or providing me with more information regarding your experience, give me a call at 310.461.1210 or send me an email at mitch@kallawgroup.com. I look forward to hearing from you.

Regards,

Mitch Kalcheim

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#129885 Review #129885 is a subjective opinion of poster.

LOUSY customer service | Priceline review from Los Angeles, California

Priceline USED to be a great bargain and have good customer service. I recently booked a Sheraton in San Diego and called to confirm the reservation and to arrange for 2 beds since I was traveling with the family (3 kids). I was told that since I booked through Priceline, our "penalty" was we got a room for 5 with 1 king size bed and I'd have to ask for 2 beds when we checked in. Maybe I'll get it, maybe I won't. Depends on "availability". Heaven forbid they try and help me now. I've called ahead to every other hotel I've gotten on Priceline and it's been a non-issue. So now hotels are penalizing priceline customers with this ***? Then the brain dead rep wants to tell me the room is only guaranteed for 2 adults? why enter all the children's info then? It's none of their business if they aren't going to accommodate them. I have yet to see how this plays out. I have a feeling this is my last purchase with priceline and last time as a customer of ANY Starwood based hotel. They better have rollaways available.
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Anonymous
#204757

Priceline sells rooms at a discounted rate and for the rate that you get, you get the "run of the house." Meaning that bed type isn't guaranteed as it is just a leftover needing to be sold.

If the hotel is really full, expect to have bed issues. Ask for a rollaway and if you get stern about your situation they may comp it.

Otherwise, try paying a bit more and get what you pay for. Hotels offer plenty of discounts so just do your research and you could still find a decent deal. Also if you book ahead of time, the better the discounts can be. Last minute reservations mean the best rates are already gone.

Also, I think 5 people violates fire code so I don't recommend getting angry with the hotel because they have that leverage over you.

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#128140 Review #128140 is a subjective opinion of poster.

45% added to accepted bid price by PriceLine

Price Line added fees taxes, etc. totaling 45% of my initial accepted low-bid offer for a rental car. This was done without any prior disclosure by Price Line to me. A direct purchase from any of the major automobile rental companies at their conventional prices would have been less expensive. Price Line also states that cancellations are not accepted for any reason. God help you if you get sick and cancel your trip. You will still pay through the nose! You bid, you pay and you pay Price lines' exorbitant fees. To deal with Price-Line is to buy a "Pig in a Poke." Guess who the "Pig' is!
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#127854 Review #127854 is a subjective opinion of poster.

Priceline.com sux!

Priceline.com has a terrible policy of keeping your money for a lengthy amount of time when THEY HAVE MADE AN ERROR! I attempted to rent a car for two weeks, using my debit card (about $350). Unfortunately, I paid for the car at Priceline.com, but was unable to pick it up at the rental car agency. Priceline admitted to their mistake of connecting me with a company that does not allow rentals when using a debit card. You think to yourself, "Simple enough. Please return my money to my debit card and I will work with the company next door, who WILL take my debit card.” WRONG!! Priceline STILL HAS MY $350 and refuses to give it back in a timely manner. I'm told I may have to wait 10 days to 2 weeks while Priceline verifies that I did NOT pick up the car. Umm, won't a quick phone call take care of this? In this economy, if you're renting a car for that amount of money, then the other money you have is budgeted for your *** gas! I did NOT have enough to do another 2-week rental and to put gas in the car while Priceline holds the money hostage! Tomorrow makes 10 days and I still don't have the money back on my card! I understand that companies have policies, but companies should also consider the HUMAN FACTOR in their business. People need their money! Having a policy that basically allows a company to keep a customer's money when the company has made an error is absurd. I did everything right by noting that I would be using a debit card as I bid on my car at Priceline; yet, I have to pay for the company's error. I could understand if they kept the money a day or two while they made sure we did not actually rent the car, but TWO WEEKS!!!!!! Join me in sending a message. Boycott Priceline.com! Stacey
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#126960 Review #126960 is a subjective opinion of poster.
I secured a reservation through Priceline for the first of June, 2008, at a hotel in Arlington Texas. When we arrived on the day of our reservation, we were informed that the hotel was fully booked and so we were moved to another hotel down the street. I paid for a 3...
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4 comments
Anonymous
#546922

I have had bad experience also and very rude people working for them there is no customer service with this company, it is hard to believe that hotels and other businesses use them

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#126074 Review #126074 is a subjective opinion of poster.
Service
Priceline Customer Care
Loss
$143

The worst Company!! | Priceline review from Reston, Virginia

Priceline is the worst company I have ever delt with. They tell you lies then when you catch them they blame you. I made reservations for a car and realized after they had been made that I needed to change the pick up time. Thats ALL I wanted to do. Priceline sent me an email saying and I quote "your dissatisfaction has been noted please do not expect any responses to anymore future emails because you wont get any" unquote. The rental company says a change would be fine but Priceline wont allow changes. They say that the partners wont allow them but its the partner that told me they would welcome any change within 3 business days. Priceline are liars and cheats, do not use them its not worth it.
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#125781 Review #125781 is a subjective opinion of poster.

Priceline.com

priceline, is a bunch of ***, they say name your own price saves you up to 40%, its *** i saved only 40 bucks on 300 published fare, on cheapoair , or travelocity, and for 40 bucks, you cant not talk to a human for customer service, can change or cancel, they treat you like trash,and you cant pick your times,NO CHANGES AT ALL, and they suck, and here is a phone # you can get in touch with the top DOGS-203-299-8000, they wont give it out cause they know they are sticking poor old working folks while they fat cat and make money off , of flights that would be empty,a great idea, someone should do it and be nice at the same time, it would work,,,trust me never do biz with PRICELINE, it wont be long they will be in trouble, and it makes me hate capt kirk, he knows they suck,good luck,,,,
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1 comment
Anonymous
#18192

I didn't use priceline, but had a bad experience with one of the similar web sites. After two weeks (and a huge headache) it got straightened out.

I called the hotel directly and the accountant said they will match the prices quoted on all travel sites. So from now on I will always book directly through the hotel.

Review
#124698 Review #124698 is a subjective opinion of poster.
Loss
$1000

Is This The American Way Anymore? | Priceline review from Los Angeles, California

You ever wonder why our society is falling apart. No that it hasn't always been this way before, it is just that there are so many people in the world today, we used to have a couple of hundred crooks. Now there are thousands. I am flabbergasted by these new scamming businesses in the internet, like priceline. By the way banks are doing it too! I live in the Los Angeles basin and travel to Las Vegas 2 to 4 times a year, but usually I can't find a nice hotel for under $200/night for friday and saturday. I don't know where you live, but around here a three (3) star hotel is pretty nice hotel and usually goes for $150/night and above. So I thought I try bidding on a big-three star hotel on the strip, wow! (what do I know?). So clicked on priceline to take the same journey I have remember taken once or twice before with other businesses that turned out to be "muy scammo", I guess I just want to prove that I still have faith in society (and want to save the world?). So I plugged in the area I want to stay, and a three stars hotels in that area come up. I was so excited to be part of a high tech money savings deal, I bid $80 per night, then they ask me to accept it and my credit card will be charged non-refunda ble, and if I want to buy insurance for protection (in case I need to cancel) for $10 more dollars, so I clicked "yes" and then bara-bing-bara-bang, I am locked in!! Wow! I just lost $30 per night because the cheap hotel they put me in was only $50 per night. Is this gambling or what? Luckily, the hotel wasn't bad at all, but I was just suckered into paying more for the same room than if I went directly to the hotel. As far as the insurance goes, you only get your money back if you are dead! Comprende? Don't need to say anymore, just take it from me, save yourself the aggravation, it is not worth it! Oh I forgot to mention, don't call priceline, it won't do you any good, you will just add to the aggravation, waste money on the telephone call, and waste time, and get an ulcer!! Oh, and no lawyer wants your case because there isn't enough money for him or her. Oh, they know all this too! If I ever do this again is because I like pain and love ***. Maybe I should just hit my big toe with a hammer, ha!! L.A.
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#123696 Review #123696 is a subjective opinion of poster.

Priceline deceived me to accept their price

When a screen came up saying that there was a double the amount priced airfare available, I did not see the complete screen and was enticed to agree to their high fare by entering in the last 4 digits of my credit card. When I did that without seeing the complete screen I felt I was just confirming the ticket purchase at my price. My email came , checking the status there it was with the bold letters: Your price was accepted! However in small type it was explained that somewhere where I was not aware I accepted "Priceline's deal" which was like I said over double the amount. I am so mad and feel so deceived by Priceline. Please accept this warning - buyer beware. Use all means to dispute this sort of rip-off - I will!
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#122928 Review #122928 is a subjective opinion of poster.

Hidden Charges on Priceline

First of all, I am not out a bunch of money (though I could have been). I am mostly unhappy with the treatment I received from some script-reading "customer service" people. I suspected there could be something "hidden" that I wouldn't like, so I made a reservation for only one night instead of the entire week. Sure enough, there was an $18 per night charge for parking! No, not valet parking...just self service parking. Please beware when making "name your price" reservations through priceline. Once they have your credit card info, whatever money you've agreed to spend is gone. There is no process for recovering your money. After speaking with two people who read from the same script, I was advised that the only way to elevate the complaint was to send an email - which I did. The complaint was answered identically as my two previous telephone conversations went - a recitation of company policy. I've used travelocity, orbitz and AAA Travel - each of them were much more accommodating and the rates were just as good. And with each of these, you know what you're getting before you commit to spending your money. For the record, I called the hotel where the additional fees were added. They were very understanding and were happy to cancel the reservation...but needed someone from Priceline to authorize it. I bet you can guess what the odds were of that happening! In short, stay away from Priceline - too much risk for too little reward!!!
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#122863 Review #122863 is a subjective opinion of poster.