hotel customer service customer service price room reservation money book refund

Priceline

I was making my hotel reservation for 5 nights through priceline 2/28/10 going to washington convention center in DC. I choose the hotels near the convention center but they give me hotel that is far from the place I was trying to change it but they said its all final and I cannot change or cancel it even if I will add money to it. It was so dissappointing. So please don't use priceline when you make your hotel reservations for the fact that you cannot change your reservation and you are not certain which hotel they are going to put you in if its near your destination I mean don't be like me. I am very pissed with mine. Their reasoning is that it is within the shaded area of the map, well their shaded area is 10 miles radius by the way.So please think it over when make your next reservation to them. Thank you.
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Anonymous
#314473

Don't trust any company that requires you to give them credit card information prior to confirming your final trip/ purchase itinerary. I have used other travel sites .

Something about having to give up cc info without even knowing where I'd be staying or detailed info about my hotel, flight, etc didn't sit well with me!

I hate when customers who support these type of sites are treated like ***. They need to go out of business!~

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#172953 Review #172953 is a subjective opinion of poster.

Priceline.com

Am I the only one this has happened to? I purchased a ticket and priceline.com got my last name wrong & refused to change it. Cost me an extra 750.00 for a new ticket with the right name. Airline cancelled my tickets and resold the seats. Not fair!! I have filed a report with the better business bureau but I'm sure nothing with become of it. If you're a woman check your itinerary as soon as you get it. I've heard priceline.com has a class action law suit against them for this kind of behavior. Haven't been able to find any info about that though.
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Anonymous
#314474

Don't trust any company that requires you to give them credit card information prior to confirming your final trip/ purchase itinerary. I have used other travel sites .

Something about having to give up cc info without even knowing where I'd be staying or detailed info about my hotel, flight, etc didn't sit well with me!

I hate when customers who support these type of sites are treated like ***. They need to go out of business!~

Review
#172902 Review #172902 is a subjective opinion of poster.
Loss
$750

No compassion for the DEAD | Priceline review from Sacramento, California

My stepfather passed away on 2/21/2010 the funeral was originally going to be on 2/27/2010. But because we have family all over the date was pushed back to allow people to get in town to attend the services. I changed my leave time at work tried to change my flight with priceline and guess what because of contractual obligations they would not change my flight to Friday two days later of course there would be no refund and that I would just loose my money. WOW! I will never do business with them again in this life. This is the truth so please beaware of what you are doing before you buy a ticket with them. No compassion what so ever.
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1 comment
Anonymous
#314475

Don't trust any company that requires you to give them credit card information prior to confirming your final trip/ purchase itinerary. I have used other travel sites .

Something about having to give up cc info without even knowing where I'd be staying or detailed info about my hotel, flight, etc didn't sit well with me!

I hate when customers who support these type of sites are treated like ***. They need to go out of business!~

Review
#172426 Review #172426 is a subjective opinion of poster.
Service
Priceline Flight Booking

Priceline

I booked a hotel through priceline wrote down my conformation number. Since I did not received a email conformation I went to the hotel website and to retrieve one well to my surprise the price on it was cheaper than the one priceline gave me. I called and was told that there was a 24 hr best price. I was not asking for the best price I just wanted what was a fair price. They told me that the request number was the the number that i needed to use. But to me that was just a request not the conformation. I have read over the term and I did not find anywhere there was 24 hours. When I emailed a complaint to the company they was nice enough to give me 10.00 dollars off my next booking with them for 5 nights max. I wish I would have checked them out first.
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Review
#170671 Review #170671 is a subjective opinion of poster.
Loss
$37

Priceline....complete disappointment

In January 2010 we booked a hotel through Priceline.com and we've been disppointed start to finish with the transaction. First, I requested a 3 1/2 star hotel (bid $75.00)and after reading some of the less than stellar customer reviews online pertaining to the hotel Priceline assigned us, I began to wonder who determines the 3 1/2 star rating. A few days before our scheduled hotel check-in my husband became sick. The reservation had been made for a hotel in Philadelphia so we could visit a medical specialist who practices there. I rescheduled the appointment with the doctor and called the hotel. The front desk manager told me it was no problem to change the date of our stay, but to call Priceline as well. Oh, brother was that an eye opening experience. Priceline wanted to charge us an additional $25.00 to change the date of our reservation (same hotel that was originally booked) and now for the real zinger....they wanted a note from the doctor in Philadelphia verifying the appointment. How ridiculous is that??? My husband and I put $98.00 on our credit card to stay at this hotel.... and due to illness we weren't able to keep the Priceline reservation and we weren't permitted to change the date. That $98.00 includes the $75.00 bid and the other $23.00 in taxes and fees. We might as well have flushed that money down the toilet. We'll be coming to Philadelphia to visit the medical specialist in a few weeks but you can be *** sure we won't be dealing with Priceline. I'll never look at William Shatner the same way again.
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7 comments
Anonymous
#127136

I have had a HORRIBLE experience with Priceline as well and am urging all consumers to STOP using Priceline!!! DO NOT USE them..their customer service is TERRIBLE, they do not care about the consumer AT ALL!

They do not tell the truth!!! BEWARE!!!

Anonymous
#114683

This was my first and last experience with Priceline. From now on I'm sticking to the lodging discount I get from my Pennsylvania AAA travel membership.

As far as Priceline is concerned I'm chalking this up to a $100.learning experience. Live and learn.

Anonymous
#114583

Even if you get the insurance through Priceline to cover that, its no guarantee they will help you. There is so much vague wording and sneeky information as far as the insurance, that they will find ways to either make you pay more money, or not refund your money.

If you are reading this, NEVER book anything through Priceline. I had to learn the hard way.

Anonymous
#107320

You can't be serious.

I can understand an employer wanting a doctor's note from an employee that has missed several days of work....but a business that books travel accomodations and one I now consider to be a sublevel operation isn't entitled to anything medical, even a form filled out.

All we wanted to do was change the date (at the same hotel) and make the reservation two weeks later than it was originally booked. This shouldn't have been such an ordeal especially since the hotel had no problem with changing the date.

Anonymous
#107237

Why didn't you just get them a copy of the DR note like they asked so they could justify the date change?

Anonymous
#106508

Priceline....complete disappointment

Anonymous
#106486

how disappointing!...

SHAME ON YOU, PRICELINE!!

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#168481 Review #168481 is a subjective opinion of poster.

Pricelinemade reservation for wrong bed size

Made reservation with Priceline for King sized bed. Got to the hotel and got a 2 double beds. Called Priceline after the Hotel said they could not help due to the huge number of problems they have with Priceline. Priceline lied numerous times of the phone...in the end the Priceline supervisor spoke on my cell (in front of me) to desk clerk. Supervisor then tells me, sorry hotel does not have any King sized beds. Asked the clerk, clerk says they have plenty of king sized beds. Supervisor said, sorry, but he was not going to make the change. Long story short...liars and scammers. Bad customer service. Buyer beware!!
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Review
#167406 Review #167406 is a subjective opinion of poster.

Thieves & Liars Fu&k William shatner | Priceline review from Monroe Township, New Jersey

So where to begin.... First of all we booked our tickets they took our money and sent our conformation email and we thought great all done... Well my gf then decided to check the day before our seats were together. She finds out that united has never even heard of me. So we find out even though they took our money they forgot that whole get me on the flight part. Hmmm seems like kind of a big step to miss. We call and they couldn't have been worse on the phone. I wish Scotty was there to beam me up to that call center to put a foot in someones area. They offered to fly me out on alternative date fr FREE. Wow so you mean after you messed up my whole ticket you'll fix it for free how amazing!!!! I talked to a supervisor and apparently I got all the way to the CEO cause he said he was the highest person there. What an embarrasssment not only themselves but the human race in general. They then wanted to fix the ticket by charging us an additional 2000 dollars with no authoraztion or anything. So I'm now 2980 in the hole for a roundtrip ticket from San Francisco to boston.... I beg anyone considering using Priceline to run and run fast. I'd like to point out that we found out how amazing united has been. They fixed everything asap. I wouldn't spit on Priceline if they were on fire...
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1 comment
Anonymous
#268871

DELTA wouldn't have helped you a bit! I won't be flying DELTA or using PRICELINE again.

To all customers and potential customers... DO NOT USE PRICELINE under any circumstances, you will eventually be ripped off.

Everyone who has had a bad experience with PRICELINE add a signature line to all emails you send so that your Friends, Family, and Colleagues may be effectively warned of the risk and hazards of using PRICELINE.

Review
#166381 Review #166381 is a subjective opinion of poster.
Service
Priceline Flight Booking
Loss
$2980

Priceline charged $1,164.14 more for booking hotel rooms through them

I used Priceline to book an airfare and hotel package (eight months in advance). Upon check in on 12/23/09, I was informed that the same two rooms for the same time period would have cost me $172 each per night versus the $255 each per night that I was charged through Priceline, for a total of $1,164.14 LESS if I had booked directly with the Hilton Rose Hall Resort versus using Priceline. Five attempts to contact Priceline to recoup this money were totally ignored. Their supposed "best price guarantee" is only good for 24 hours, what a joke! Spread the word- SAVE YOURSELF FRUSTRATION AND THOUSANDS OF DOLLARS, BY NOT USING PRICELINE!
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#166188 Review #166188 is a subjective opinion of poster.
Priceline.com will SPAM you FOREVER!!
I recently tried priceline.com to rent a car -- without success. No big deal. Subsequently I changed my mind and decided not to travel that week at all. Now, every couple of days, I get *spam* from priceline, asking "Still need a rental car in San Jose?" The dates for...
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7 comments
Anonymous
#1569886

I use AOL and mapquest . I can't navigate the map without a steady stream of pop-ups

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#162663 Review #162663 is a subjective opinion of poster.

They will charge your card regardless of whether you agree to the transaction | Priceline review from Rockaway Township, New Jersey

i needed to rent a car for a few weeks. i went on the "Priceline Negotiator" section of the website. I made an offer. (you need to give them your credit card info before they will consider your offer). the offer i made them was rejected. i made another offer. it too was rejected. i then moved over and used Hotwire and booked a car without any trouble. Lo and behold, Priceline bills my card for the offer i made them that THEY rejected. My credit card company is battling it out with them now, but who needs the hassle. It goes without saying that i will NEVER go on their website again.
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#162013 Review #162013 is a subjective opinion of poster.