hotel customer service customer service price room reservation money book refund

Priceline/bait and switch

I reserved a hotel at DFW Fairfield/Irving North at 830 pm for arrival at 1100pm and after putting credit card in, I was confirmed for Fairfield/Colinas on same street, I did not notice difference. I could only use a hotel that had early morning shuttle due to 7am departure, I did not care where they stayed. We needed a airport shuttle with early departures. We called hotel to confirm, and then booked priceline and their contract came back with another hotel, same name, different location, which I did not notice. No satisfaction with cs for refund or change.
View full review
Review
#184993 Review #184993 is a subjective opinion of poster.
Loss
$65

Through Priceline I had a bid accepted for a hotel which then added $15 per night

I placed a "bid" (offer) through priceline for a hotel in South Beach, Miami. I got "acceptance" for a hotel called "Whitelaw". I arrived to the hotel late at night and was informed that an additional $15 per night would be charged over and above what I paid through priceline. I did not agree and said that I will take the matter with priceline which did not inform me at the time of making the offer or when I accepted it; nor do they let one retract their bid once there is "acceptance" on one's offer. The extra $15 are not a resort fee but a fee of "let's rip off a customer" type. Priceline rather than refund that money and take it with hotel which missrepresented the facts at the time they accepted the bid, is supporting the hotel and hidding behind a "resort-fee" clause in their contract. Shame on them for cooperating with those scam artists.
View full review
3 comments
Anonymous
#230293

You have to keep in mind that the reason hotels resort to allowing Priceline reservations is because business is slightly slow because of the economy. They do not recieve much benefit from your stay other than having a full room for the night.

Your reservation is known as a "non revenue" room. You were probably being charged an upgrade fee. You are paying a price that barely covers having your room cleaned for the night. You are also likely paying a price that is a tiny fraction of what the hotel would normally charge.

Priceline is actually a "rip-off" to the hotels themselves. It is also a rip-off to the guests. You would be better off booking through the hotel, getting your choice of room type guaranteed, joining their points programs and reaping the benefits of their memberships. When you book through priceline you are guaranteed to get the worst room the hotels have; smoking, by an elevator;facing an icemachine;had a pet in it the night before; next to a housekeeping closet;in a noisy area;facing the highway; facing a brick wall;directly next to the nightclub etc.

You are simply topping off the occupancy of a hotel because the economy stinks. Shell out the extra twelve bucks and book through the hotel.

Alyviah
#230291

Priceline doesn’t cover all costs. The agreement that you accepted during the transaction states that additional fees may be charged by the hotel, which are routinely charged to all hotel guests, such as parking, resort fee, etc

Anonymous
#210413

This is from the terms and conditions on their site prior to entering in credit card info:

If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requested. Please note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requested. The hotel that is selected may or may not be one that you have seen during a hotel search on priceline. Any sorting or filtering options previously used will not apply to this Name Your Own Price request. Priceline will immediately charge your credit card the total cost of your stay. Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your credit card will not be charged.

All rooms will accommodate up to 2 adults. Requests for bed types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed.

The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price.

(Prior to booking, but after you enter in credit card info):

If we accept your offer, we'll immediately charge the credit card you provide to us. Please note, you will not be provided with a list of hotel options. Please remember, once you click "Buy My Hotel Room" your request can not be changed, cancelled, or transferred and refunds are not allowed.

View more comments (2)
Review
#181374 Review #181374 is a subjective opinion of poster.
Loss
$30

Priceline cheats and lies

We booked a trip for hotel and travel with Priceline. First time users going to a son's wedding. Anyway, our son was in a serious auto accident and hospitalized for 7 months with broken neck and back and permanent damage to his pancreas. We needed to cancel so we called and explained our situation. The Priceline rep said we could receive a refund if we provided them with his doctor's name and number which we did. This was well in advance of the flight date. We never received a refund and were out over $500.00 for nothing! After his accident, this was more than we could afford to lose. I was just diagnosed with cancer and not working; and my husband is disabled and on social security. I was later told that it was our responsibility to call the hotel and airlines directly to cancel. So why bother to use their lousy services? I feel like sending a personal letter to William Shatner just to let him know how disappointed we are with the company he represents.
View full review
Review
#180607 Review #180607 is a subjective opinion of poster.

Priceline ripped off $104.25

I made reservations for Thursday at the LAX Radisson...cost $104.25, cancellation policy, full refund if canceled 1 day before check in. I booked it. Meeting dates changed, I canceled on Wednesday morning, 1 day before checking in on Thursday. I was charged the full $104.25 for canceling. I called Priceline.com customer service where they explained that I would have had to cancel on Tuesday to avoid a cancellation fee. I said how is Tuesday 1 day before Thursday? Wednesday is the day before Thursday. Not in their world...1 day before check in means 48 hours before check in. Intentionally Misleading, crooked...DO NOT USE PRICELINE!
View full review
1 comment
Anonymous
#138383

Learn to read

Review
#180122 Review #180122 is a subjective opinion of poster.
I was "bidding" with Priceline.com for a rental car for a two week period. I started at 13.00 per day. Priceline denied that amount and requested I put in another bid. However, to see if your bid was accepted you have to put in your credit card info and initial the...
View full review
7 comments
Anonymous
#664496

Well seeing as Price Line tells you at the very beginning, that if your bid is accepted then your credit card will be charged...My advice? Take the time to read the agreement next time!

View more comments
Review
#180051 Review #180051 is a subjective opinion of poster.

Priceline.Com Deceptive and Non-responsive

Priceline.com knowingly misrepresents hotel locations. Two times I made reservations through "Name Your Own Price", the 1st in Minneapolis was categorized as airport and actually was not; they DID cancel this reservation. The 2nd was Savannah, GA categorized as Historic District and is actually a golf resort ACROSS the river on an island. My 2nd complaint was handled by Customer Exec. Bryan Barrick. Though I presented him with my substantiation from the hotel staff and website he refused to offer an alternative property. He even refused to present my findings to any associate for a second opinion. DECEPTIVE BUSINESS PRACTICES.
View full review
1 comment
Anonymous
#314470

Don't trust any company that requires you to give them credit card information prior to confirming your final trip/ purchase itinerary. I have used other travel sites .

Something about having to give up cc info without even knowing where I'd be staying or detailed info about my hotel, flight, etc didn't sit well with me!

I hate when customers who support these type of sites are treated like ***. They need to go out of business!~

Review
#176325 Review #176325 is a subjective opinion of poster.

EXCELLENT | Priceline review from Orlando, Florida

before our trip to Europe, this month, I read all the bad mouth comments of a lot o people, complaining about PRICE LINE.. ONE ***, complained that price line did not refund, or change tickets, or something like that, when a relative dies.....Even a high school drop out, would understand, tha business is business, is not a welfare, Social program... everything that Price LIne advertised was correct, we were charged exactly what was printed in our Web copoy...Hotel, air fair etc. right to the penny MAYBE THEY TREATED MY WIFE AND I DIFFERENT NO? wHAT A NONSENSE... But then, I should have remember, my brother in law has said many times to us... Do not believe everything is posted on the Internet, a lot of that stuff, is probably fabricated by some teen, that does not have any thing else to do, or lack all kind of common sense.. PEOPLE OUT THERE, DO NOT BELIEVE ALL THE POSTS, THAT COMPLAINT, WITH THEIR POSTINGS, MANY WITH THE VULGARITY AND PROFANITY OF THE NEW SOCIETY...A SHAME... I will use Price Line on next trip... R. Murillo, Florida
View full review
1 comment
Anonymous
#314472

That was YOUR experience and you were lucky ,but don't discount what other people have gone through with Priceline.

Review
#174262 Review #174262 is a subjective opinion of poster.

Wrong time, No Change, no refund!! | Priceline review from Baldwin Park, California

Complaint Rating: 0 % with 0 votes I wanted to watch the "Blue man" show in Vegas on March 02, I'd like to choose 10:00 pm show, but there is only date, not time on the description but the price is good. after I checked out, I figure out it's a 7:00 pm show which I can't make it. I called Priceline Rightaway!! they told me: "we can't refund you, you can change the time on the day of the show, it's not a problem!" On the March 02, the ticket office told me "can't change the time" and I called priceline again, they told me "CAN'T CHANGE TIME AND NO REFUNDS". I feel very sorry for Priceline, it's not the way to do business! I'll never buy any tickets on Priceline no matter how cheap is the price!!
View full review
1 comment
Anonymous
#127138

Horrible Horrible service with Priceline!!! Do not use them! You're much better off with another one of their competitors!!!

Review
#173971 Review #173971 is a subjective opinion of poster.

Priceline.com has no customer service

I wanted to book a flight to Las Vegas for my Spring Break and saw a great deal through Priceline. So a friend and I made our reservation and paid. We were very excited until we realized that the date wasn't right. We called Priceline and told them so, they told us, very politely, that they could not change nor refund the hotel reservation, they could only change the airline tickets. I asked for a supervisor and was told the same thing. Thus, I was out several hundred dollars for a mistake. I called back and even called the hotel and got the same thing. No one could help me and I was out my money. Thanks William Shatner.
View full review
1 comment
Anonymous
#309025

Stop supporting companies that outsource their customer service to other countries. They don't seem to give a d^amn about decent customer service!

Review
#173741 Review #173741 is a subjective opinion of poster.
Service
Priceline Flight Booking
Loss
$650

Did not refund money for unused hotel room | Priceline review from Coopersburg, Pennsylvania

Priceline Travel would not refund cost of a week long reservation for a hotel room I could not use.Upon arrival at Jameson Inn in Jacksonville Fl. I was threatened by a group of thugs in the hotel lobby.Because of the use of racial comments and threats of bodily harm and robbery, I could not stay in the hotel. I contacted Priceline because I booked the room with them and they blamed me for not complaining to the front desk.The people at the desk allowed the thugs to congrigate in their lobby so I did not feel they would help at all. Besides the threats the hotel room was filthy and towels and sheets were an ugly grey color.This is what one can expect when booking with Priceline. Also expect to sit in the back of all flights next to the restroom.Late flights are also the expected norm.I suggest alternative travel companys and hotels.
View full review
Review
#173521 Review #173521 is a subjective opinion of poster.