$300K CLAIMED LOSSES
1.4K TOTAL REVIEWS
110K PAGE VIEWS
6 ISSUES RESOLVED
Priceline/bait and switch
I reserved a hotel at DFW Fairfield/Irving North at 830 pm for arrival at 1100pm and after putting credit card in, I was confirmed for Fairfield/Colinas on same street, I did not notice difference. I could only use a hotel that had early morning shuttle due to 7am departure, I did not care where they stayed. We needed a airport shuttle with early departures. We called hotel to confirm, and then booked priceline and their contract came back with another hotel, same name, different location, which I did not notice. No satisfaction with cs for refund or change.
Through Priceline I had a bid accepted for a hotel which then added $15 per night
I placed a "bid" (offer) through priceline for a hotel in South Beach, Miami. I got "acceptance" for a hotel called "Whitelaw". I arrived to the hotel late at night and was informed that an additional $15 per night would be charged over and above what I paid through priceline. I did not agree and said that I will take the matter with priceline which did not inform me at the time of making the offer or when I accepted it; nor do they let one retract their bid once there is "acceptance" on one's offer. The extra $15 are not a resort fee but a fee of "let's rip off a customer" type. Priceline rather than refund that money and take it with hotel which missrepresented the facts at the time they accepted the bid, is supporting the hotel and hidding behind a "resort-fee" clause in their contract. Shame on them for cooperating with those scam artists.
Priceline cheats and lies
We booked a trip for hotel and travel with Priceline. First time users going to a son's wedding. Anyway, our son was in a serious auto accident and hospitalized for 7 months with broken neck and back and permanent damage to his pancreas. We needed to cancel so we called and explained our situation. The Priceline rep said we could receive a refund if we provided them with his doctor's name and number which we did. This was well in advance of the flight date. We never received a refund and were out over $500.00 for nothing! After his accident, this was more than we could afford to lose. I was just diagnosed with cancer and not working; and my husband is disabled and on social security. I was later told that it was our responsibility to call the hotel and airlines directly to cancel. So why bother to use their lousy services? I feel like sending a personal letter to William Shatner just to let him know how disappointed we are with the company he represents.
Priceline ripped off $104.25
I made reservations for Thursday at the LAX Radisson...cost $104.25, cancellation policy, full refund if canceled 1 day before check in. I booked it. Meeting dates changed, I canceled on Wednesday morning, 1 day before checking in on Thursday. I was charged the full $104.25 for canceling. I called Priceline.com customer service where they explained that I would have had to cancel on Tuesday to avoid a cancellation fee. I said how is Tuesday 1 day before Thursday? Wednesday is the day before Thursday. Not in their world...1 day before check in means 48 hours before check in. Intentionally Misleading, crooked...DO NOT USE PRICELINE!
I was "bidding" with Priceline.com for a rental car for a two week period. I started at 13.00 per day. Priceline denied that amount and requested I put in another bid. However, to see if your bid was accepted you have to put in your credit card info and initial the...
Priceline.Com Deceptive and Non-responsive
Priceline.com knowingly misrepresents hotel locations. Two times I made reservations through "Name Your Own Price", the 1st in Minneapolis was categorized as airport and actually was not; they DID cancel this reservation. The 2nd was Savannah, GA categorized as Historic District and is actually a golf resort ACROSS the river on an island. My 2nd complaint was handled by Customer Exec. Bryan Barrick. Though I presented him with my substantiation from the hotel staff and website he refused to offer an alternative property. He even refused to present my findings to any associate for a second opinion. DECEPTIVE BUSINESS PRACTICES.
EXCELLENT | Priceline review from Orlando, Florida
before our trip to Europe, this month, I read all the bad mouth comments of a lot o people, complaining about PRICE LINE.. ONE ***, complained that price line did not refund, or change tickets, or something like that, when a relative dies.....Even a high school drop out, would understand, tha business is business, is not a welfare, Social program... everything that Price LIne advertised was correct, we were charged exactly what was printed in our Web copoy...Hotel, air fair etc. right to the penny MAYBE THEY TREATED MY WIFE AND I DIFFERENT NO? wHAT A NONSENSE... But then, I should have remember, my brother in law has said many times to us... Do not believe everything is posted on the Internet, a lot of that stuff, is probably fabricated by some teen, that does not have any thing else to do, or lack all kind of common sense.. PEOPLE OUT THERE, DO NOT BELIEVE ALL THE POSTS, THAT COMPLAINT, WITH THEIR POSTINGS, MANY WITH THE VULGARITY AND PROFANITY OF THE NEW SOCIETY...A SHAME... I will use Price Line on next trip... R. Murillo, Florida
Wrong time, No Change, no refund!! | Priceline review from Baldwin Park, California
Complaint Rating: 0 % with 0 votes I wanted to watch the "Blue man" show in Vegas on March 02, I'd like to choose 10:00 pm show, but there is only date, not time on the description but the price is good. after I checked out, I figure out it's a 7:00 pm show which I can't make it. I called Priceline Rightaway!! they told me: "we can't refund you, you can change the time on the day of the show, it's not a problem!" On the March 02, the ticket office told me "can't change the time" and I called priceline again, they told me "CAN'T CHANGE TIME AND NO REFUNDS". I feel very sorry for Priceline, it's not the way to do business! I'll never buy any tickets on Priceline no matter how cheap is the price!!
Priceline.com has no customer service
I wanted to book a flight to Las Vegas for my Spring Break and saw a great deal through Priceline. So a friend and I made our reservation and paid. We were very excited until we realized that the date wasn't right. We called Priceline and told them so, they told us, very politely, that they could not change nor refund the hotel reservation, they could only change the airline tickets. I asked for a supervisor and was told the same thing. Thus, I was out several hundred dollars for a mistake. I called back and even called the hotel and got the same thing. No one could help me and I was out my money. Thanks William Shatner.
Priceline Flight Booking
Did not refund money for unused hotel room | Priceline review from Coopersburg, Pennsylvania
Priceline Travel would not refund cost of a week long reservation for a hotel room I could not use.Upon arrival at Jameson Inn in Jacksonville Fl. I was threatened by a group of thugs in the hotel lobby.Because of the use of racial comments and threats of bodily harm and robbery, I could not stay in the hotel. I contacted Priceline because I booked the room with them and they blamed me for not complaining to the front desk.The people at the desk allowed the thugs to congrigate in their lobby so I did not feel they would help at all. Besides the threats the hotel room was filthy and towels and sheets were an ugly grey color.This is what one can expect when booking with Priceline. Also expect to sit in the back of all flights next to the restroom.Late flights are also the expected norm.I suggest alternative travel companys and hotels.
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