Priceline
Reviews and Complaints
Extremely annoyed VIP member ready to leave Priceline for good
- I have no pros at this time
- Poor customer service
Preferred solution: Full refund
User's recommendation: Use another company
Charges to my card
- No human conversation
Preferred solution: Full refund
User's recommendation: Do not use them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUpset costumer
I booked a room at the Hilton hotel in Austin for July 19 arrival and as we got there there was no reservation to be found they called you guys and no reservation was found and I just got an alert on my phone that I actually have a reservation at that hotel this evening a month later so something happened that our reservation got stuck on a month later I paid $190 for the room plus of course the fees and gray your customer service says they will not refund or credit or change or do anything my family members include 40+ people who travel extensively if this is going to be your position of not honoring the problem it was made by you guys then I will guarantee you that none of my family or myself will ever use your service again there are other services out there that are not going to treat us that way. My name is Eric Bentley my phone number is 719-354-**** I just talk to someone from somewhere out of the United States that could not even understand the situation that was very definite that nothing was gonna be done
- No pros
Preferred solution: Full refund
Need to book my ticket from my travel bank
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund for unauthorized Reservation
Please Refund unauthorized Reservation! Tks Uwe Enders!
Alexia (Mex Rent A Car)
14 jul.
2021 14:10 GMT-5
Dear Uwe,
Thank you for contacting us.
We hope this email finds you well.
In this case, since your reservation was created and prepaid through a third-party site/agency, the cancelation must be requested through the same channel.
We are at your disposal.
Kind regards,
Customer Care
Reservaciones Mex rent a car
10 jul. 2021 7:26 GMT-5
Full Name : uwe enders
Company : priceline kayak
E-mail : djem-hadda@***.de
Telephone : +491520****208
How did you hear about us? : Google
Comments : Hello, since the 24th of June 2021 I try to to cancel an unauthoried booking via Kayak, Priceline from my VISA Credit Card Account under Price- line Booking ID: NPRL8C1B35.
Please Depost the ammount of 3370,41CAD back to my Account. Best Regard Uwe Enders
Send me the best deals and promotional infor
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor customer service/ false advertising
- Bargain prices
- False advertisement
- Completely unresponsive
Preferred solution: Deliver product or service ordered
User's recommendation: False advertising!
Need to speak with Vanessa travel services
User's recommendation: Patients & Documentation
Refund
I want a refund and an explanation from Priceline. Last Thursday morning I was in a car accident on the way to the airport.
I was suppose to be on a flight at 9:45am from Omaha to Dallas then to Amarillo Texas. I told the Priceline guy what had happened. He told me there was nothing he could do for me. I said I purchased the insurance and he said it doesnt matter.
If Im going to miss my flight insurance is void and I have to purchase another ticket. I said can I go to the airport and go stand by. He said no it doesnt work like that. So needless to say I was very upset.
I had to get another hotel, car spend money on food and get another ticket. Only to find out the next day from American Airlines that my 9:45 flight was delayed till after 3pm. He could have told me that. And I could have saved myself $1300.
He did not even check. There for I wAnt Priceline to reimburse me for my flights.
User's recommendation: Check yourself cuz at the end of the day no one cares
Avis doesn't accept debit cards
- No pros
- Stole my money
Preferred solution: Full refund
Customer service
- Good prices for priceline
Preferred solution: change my flight time from Sept 18, 2021 10:30PM flight to the 9:15am flight the same day Sept 18m 2021 and a refund on the ticket due to the poor customer service experienced
User's recommendation: after a Manager approve a request it should be the responsibility of the manager to make sure the request is honored. The changes was not made by the supervisor and no call back from manage to confirm.
I need to correct something on my tickets
- Easy to make reservation
- Never could speak to anyone
- I will never use priceline again
- Never could speak to anyone from priceline
Preferred solution: Last name correction
Reseveration
Preferred solution: Deliver product or service ordered
User's recommendation: check before booking
Flight canceled
- No exchanges
Preferred solution: Deliver product or service ordered
Hours to get through
- Sucked - charge me fees for their mistake
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible customer service
- Horrible service
- Never checked in to hotel
- Unethical practices
Preferred solution: Let the company propose a solution
User's recommendation: Book directly with he airline
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