$300K CLAIMED LOSSES
1.4K TOTAL REVIEWS
110K PAGE VIEWS
6 ISSUES RESOLVED
Don't use Priceline...ever!
Why in the world would anyone use Priceline.com? I inquired about airfare and a specific hotel in Costa Rica and was given a price for both. Later, I called the airlines myself and got a fare $400. below what priceline quoted and a much more convenient time. I then called the hotel (Lost Iquana) and got a better rate plus one night free! Priceline, like all the other so called discount travel agencies are a bunch of ripoffs who target the uniformed. Naming your own price a marketing gimmick and could not be further from the truth. Hope this helps someone in the future...stay away from Priceline and do it yourself. Pat
Priceline - Price line- name your own price is a big deceit!
My husband and I used priceline "name your own price " system. We read the rules and offered $140 for a resort in Scottsdale AZ, after we preformed a search in the website ( looked for resort in Scottsdale, got a list of 5 placed that are available in the dates we asked. 4 resorts cost more than $250 and 1 cost $114.) We offered $140 in order to get one of the 4 resorts which cost more than $250. We were shocked to see that we got the resort which its price on the website was $114. we didn't understood how can it be that they are promising up to 60% discount in "name your own price" and that I am paying $140 for a resort costs $114. We called them and said it's a deceit since you don't suppose to get hotel that its price is lower than your offer, but they just don't care and after speaking with 1 representative and customer relationship nothing was done. They kept saying that you can't cancel a deal that was done in "name your own price". None of the representative understood our complaint and that it's not reasonable that you get hotel which is cheaper than your offer. They cheat us and now we are paying $530 after tax and commissions (such a theft) for hotel which is worth much less than the price we are paying. The second thing is that they have the rule that if you find a cheaper deal they will refund you. We learned that you have only one opportunity to get a refund if you find a cheaper deal. and when we said that on their website the hotel costs $114, she said they will check our eligibility for refund, but than we said you can find it even cheaper in other websites and were told "sorry, there is only one chance to get refund and you used yours". We said that we told them about the $114 as a reference to the price we paid and not as the lowest price, but kept hearing "you have only one chance for getting refund". They are liars and cheaters!!! I would like to emphasis, that before making this deal, I cold priceline help line and asked if I am using "name your own price" and giving an amount which is higher than amounts that several hotel offer, does it mean that I will get only the one that there price is above my offer. The representative told us that he can't answer the question and that we'll read the rules in the website. We did read the rules and there was nothing specific about our question beside the fact that they are saying you can get up to 60% discount in "name your own price". The reasonable sense is that you are not suppose to get hotel which is cheaper than your offer. We would have never try this system if we new this is the case. They are not clear about how the system works and they are cheating people
Priceline Customer Care
Priceline STOLE $960 from me
priceline charged me for a ticket after they said was not available, it took me 36 hours before an actual human would answer the phone. after sending an email guaranteeing immediate legal action, they responded with a simple "we cannot call you" and a tough luck attitude. I then got another email with a phone number that supposedly would put me directly on with a customer service manager. The number gave me the same *** message with the same annoying William Shatner greeting and yet another dead end automated machine. at this point I was fuming and decided to contact the bank once again. They considered the charge fraudulent on Priceline's behalf. simple mistake? I dont think so. Why is it so hard to contact anybody from priceline? Buying anything through priceline is a big mistake. I am sorry this company exists. save yourselves the aggravation, Dont use their asinine service.
Priceline = Worse Line
Just recently booked three tickets from Priceline. Within 2 minutes after the reservations, they refused to make any accommodations whatsoever.VERY UNHELPFUL!!!! I called the partnering airline and apparently Priceline is very good with the fine prints of the terms and conditions...They put a block to everything on earth possible to make sure we cannot upgrade, change, standby, etc. They will not accommodate you even if you have a medical reason. PLEASE do not book via Priceline ever ! hj kj klj kj l lkj nm, n,mn nlkn lkn,mn kjnlknlk kjlk km mlk ml kjlk jlkj lj l k
Priceline/Hotwire you take the risks
everyone should know that these two "name your price" sites put all the risks on you. That is why you get a "deal". I recently booked on Priceline for a 4 night stay at a hotel. Car lost two tires from road debris and I did not arrive until next day. Hotel refused my stay even though I had 3 nights remaining. Hotel told me Priceline would not allow a check-in past the "regular" late check-in time. I called Priceline thinking they were the problem, only to have the hotel clerk admit that he refused to allow the remaining three nights.... not Priceline. That is why you buy 14.99 insurance. You get a deal but you take the risk, and in this economy, compassion is low.
Priceline - Will not reschedule reservation per hotel request
Due to state emergency in Tunica, MS (flooding and evacuations)My hotel contacted Priceline for them to contact their guests and reschedule reservations. Priceline person called me on 5/4/11 on my commute home to reschedule my stay or to call Connie at the Days Inn and reschedule. I called the Days inn but they were blocked out and told to call Priceline - this is when the horror begin. Priceline acted as if no one from there had called me and kept me on hold off and on for ~15 min. before telling me that it was in their contract and they could not reschedule. During the course of back and forth conversation I got so frustrated that I hung up
Hotel mistakenly charged me $70 less than priceline! price line says hotel errored.
I did not realize that Price line charged my credit card in advance (which I would never do)I thought I was using my credit card to simply book the room which I think is the normal course of business. I was also charged by the hotel in error and the hotel charged me $70 less than price Line! Price line would not refund me any difference and told me I got the discount rate! Their customer service people were useless and refused to help. What a scam! Do not use these guys no matter what they claim or say!!
Priceline Room Booking
Priceline - Enraged customer
I am very pissed with this company!!! Basically I paid and made the booking ago and they suddenly emailed me saying my hotel room is no longer available because the hotel room is overbooked. Instead of bearing the operational risks, they transfer it to poor and helpless customers like me! BIG BULLY PRICELINE! Not only are they unethincal in breaching a contract, they offer me (a airport hotel 45 mins away)a biat and switch!!! After an hr on the answering machine, they customer service person says "sorry I cannot help you can complain to the VP Lisa Gillingham" what a response! I am not going to tolerant this kind of response of treatment- I would be happy and welcome any media (mag or newspaper or online news) contact me to do a reporting of bad press of this company about their treatment to their loyal customers. If they do not give me a satisfactory solutions- I guess helpless customer like me has to go to court with them!
Priceline gave me a hotel in a different town.
I have used Priceline for a few years. Most of my results were good ones. This time however I am pissed. I was given a hotel that is not in the same town as stated on the map I selected. Apparently it is in the shaded area but the name of the map area does not include any other areas besides the town I selected. This hotel did not come up in the list of hotels for the city I selected. I know that the name your own price hotels are not necessarily the same as the ones on the alternate screen with the hotel listings BUT this is extremely misleading. When selecting an area map it should be labeled correctly indicating the town(s) that are included. I am going to try and dispute the cc charge. They need to be held accountable.
Priceline rating of hotels is way off.
I just requested a 4 star hotel with Priceline and the hotel is barely a 2.5/3 Star hotel. I actually have a friend in hotel business in Las Vegas and he comfirmed. So the supposed savings is off a 4 star hotel and then you get a 2.5/3 stars. Too bad with all the advertising Priceline does ...there is nothing like word of mouth advertising. I called customer service which is based off US soil. Communication was diffcult...I used to be a fan of Priceline ...now I will not use them in the future at all.
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