Harvetta A

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

HORRIBLE CUSTOMER SERVICE

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

In 2020 I had to cancel part of my trip. They issued us a travel voucher.

Long story. I have been trying to use my voucher for 3 months. No one is ever available to answer their phones so there always a call back when returning my call they may call at 3 or 4 am when we are asleep. When I actually do speak to a human I'm told they can't find the trip #, or the voucher, or book my upcoming trip and call them back WHICH I DONE just to be told they have to cancel it because I need to book it

with an agent THEN THE PRICE GO UP $250.

Or they can't take my form of payment. Ask for a manager they hang up. This has been going on for 3 months and still unsolved... HORRIBLE CUSTOMER SERVICE!

Book my trip or refund my money.

I'll never book with priceline again! with and ag

View full review
Cons:
  • Customer care
  • Refuse to take responsibility
  • Priceline business practices

Preferred solution: To book my trip without being over charged or have the trip voucher refunded.

Tatiana M

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I Have Not Received My Refund.

Priceline - I Have Not Received My Refund.
Priceline - I Have Not Received My Refund. - Image 2
I have contacted Priceline twice regarding a trip cancellation. I was told by both operators to send an email with a picture of the withdrawal transaction that this company took from my bank account and I have yet to find any resolution. It has been over a month now, and after I talked to and completed the task that was given to me, no one has contacted me in regards of my refund. I really need to find a solution to this issue.
View full review
Loss:
$346
Cons:
  • Very difficult to reach a live person for assistance
  • No reply to email and not able to contact

Preferred solution: Full refund

Raef Gek
map-marker Los Angeles, California

Car rental change

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I rented a car through you for oct 19-26. Paid in advance. Cancelled this booking and changed to 11/3-10. Got to the airport but no booking no one to contact. Nothing under my name. Back & forth to hertz. No help. However, everything managed to get charged to my credit card and I want a refund.
View full review

User's recommendation: Do not use this site

Anonymous
map-marker Fort Worth, Texas

Refund

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Booked a room on Nov 5,2021. Was issued a refund by Priceline on the 5th. Didn't show up as a refund from Priceline till the 7th. Today is the 16th and I still don't have my money back. Now they are saying give them 3-5 more days to investigate. What a crock! Of course I am a Pissed Customer.
View full review

User's recommendation: use any service but Priceline

mario f Pox

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Read all neg comments

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
how can they stay in business? don't use ripping off clients! best not to use their lousy service and go to a reputable company with a good customer support system
View full review
Nico Ygq
map-marker Newville, Pennsylvania

Flight help

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Need help booking flight, when o try to book many different flights, each time it tells me flight no longer available
View full review

User's recommendation: Cheap

Wyatt D Lai

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refused to let me EDIT a car rental

I booked a car through Priceline. The event that we were attending changed the dates by ONE day. I needed to pickup my car one day later and drop it off one day later. They refused to allow it and kept the rental fee. I will NEVER use priceline again. I highly recommend that everybody steer clear or at least be extremely cautious if opting to use priceline. They get ZERO stars here!
View full review
Loss:
$243

Preferred solution: Let me change my dates or give a refund.

User's recommendation: STAY AWAY!

Oliver H Koa

Car rental and price line credit card

I attempted to rent a car on line. When a credit card offer was posted. If I applied I would receive a discount. On the car rental. I do not what happened. If I received a card and was charged. For a rental that I have no clue about the outcome.
View full review
Loss:
$225
Pros:
  • Discount
Cons:
  • False advertisement

Preferred solution: Cancel credit card if it was approved and to remove any charges.

Anonymous
map-marker Marietta, Georgia

Charged after cancellation

I cancelled my trip but still got charged $145 per night. ........................................ .......................
View full review

User's recommendation: Book directly with the hotel.

Abida L

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Car rental not as described

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Oct 14, 2021

Use turo

Updated by user Oct 14, 2021

We went next door and rented a car

Original review Oct 14, 2021
So, rented car from LAX via Priceline (Economy car rental). More than one customer has complained about this company. They rent out salvage vehicles and wont accept Insurance that YOU pay via Priceline. Priceline should cancel all contact with them! I am so disappointed with them
View full review
Loss:
$450
Pros:
  • Multiple rental companies
Cons:
  • Customer service hard to understand
  • No refund and no return phone calls as promised
  • No real customer support

Preferred solution: Full refund

User's recommendation: Don’t use priceline

Zoran M Hsj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Poor customer services

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I bought airline tickets through your agency For the last 5 hours I have been trying to solve the problem around my airline tickets I'm trying to cancel or change airline tickets, but your customer service is 0 I will never buy tickets through you again in my life, nor will I recommend you to anyone You are a big scam 5 HOURS YOU DON'T WANT TO SOLVE MY PROBLEM Thank you for the humiliation and the lost time and lost money You are liars and fraudsters Zoranne
View full review
Loss:
$1
Pros:
  • 0 0 0
Cons:
  • 0 0 0

Preferred solution: Cancel flys ,refund money or replace for another fly

Judy C Cok

I wanted to talk to a representative. Could never get thru.

I had a question about a flight. I wanted to know if I could use my companion flight with the priceline ?
View full review

Preferred solution: An answer about booking a flight and using my companion flight

Anonymous
map-marker Roanoke, Virginia

Reservations

Cancellation process is terrible at best. Agents keep routing you from one person to the next until you lose hours of your precious time. Terrible business model. Would never ever book through priceline again.
View full review

User's recommendation: would never book through priceline again

Alicia R Fcr

The gave me false info about the hotel. And gave me the wrong room

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
The room that was given to me at the hotel is not the one that I booked. I booked the deluxe King suite and was given a single King my room should have had jacuzzi tub in it plus a separate sitting area but the hotel says they didn't even have those rooms.
View full review
Loss:
$241

Preferred solution: I would like the room that I booked at least a jacuzzi tub for the price I paid

Caley B Tge

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Would not refund car rental because of Forrest fires less than 24 hours later!!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I made plans to visit Lake Tahoe with my boyfriend. I put the car in my name and booked a bundle with the flight and rental car.

After I called the rental car to make sure our late flight was still ok to pick up the car, I found out the reservation name and credit card name HAD to be the exact same. So after a few hours and several phone calls later I got everything canceled relatively easily. After rebooking everything again with the same name is when I found out about the Caldor forest fires causing Lake Tahoe and surrounding areas to EVACUATE! I called back the best morning to cancel everything like I had just done previously.

And the flight was canceled no problem. But the rental car, here we are over a week and several phone calls later and it still hasnt been resolved!! I just dont understand how the car could be canceled the first time no problem.

And now with Forrest fires being the reason, it cant or wont be cancelled and refunded to me!! Doesnt make any sense!

View full review
Loss:
$253
Pros:
  • Ease of booking
Cons:
  • Stole my money
  • Not cancelling my reservation

Preferred solution: Full refund

User's recommendation: Do NOT purchase from Priceline! Will take your money over a Forrest fire!!

  • 1
  • ...
  • 109
  • 110
  • 111
  • 112
  • 113
  • ...
  • 306