$300K CLAIMED LOSSES
1.4K TOTAL REVIEWS
110K PAGE VIEWS
6 ISSUES RESOLVED
Priceline Bait and Switch
I bid on a 4 star hotel and won but the hotel I won was listed under the "Resort" category on their website and NOT under the 4 star category. Also when I placed the bid it showed that the median price listed for 4 star hotels was $395 so with that in mind I put in a reasonable bid but got a lousy deal since this "resort" was already a very low price. When I called to complain they told me that there is nothing they can do and that this resort had amenities that were comparable with a 4 star hotel. I told them that they should just list it as a 4 star hotel then and not have a separate category called "Resorts" because it is misleading. I looked at the hotels under the resorts category and didn't want to bid on them since most of them (including the hotel I won) have resort fees and parking fees. They refused to refund my money and I am upset and disappointed because this particular hotel is undergoing renovations and the recent reviews were bad. I believe priceline needs to make it clear that the resorts can also be 4 stars and not show it as a separate category which is misleading. I feel that Priceline has done a bait and switch on me.
Our family has used Priceline for many of our trips... that will now cease.
Our family has used Priceline for many of our trips... that will now cease. Priceline does not appreciate it's customers nor do they care about delivering a high level of customer service. We booked through Priceline for our last trip and things were going smoothly until we reached our second hotel in our stay. SURPRISE! I now have $60 to spend on parking for this hotel. There is absolutely no free parking. Nowhere did this disclaimer appear for this hotel on the itinerary or any way to de-select any hotels that do not offer free parking. For families who have planned out and budgeted their trips, this could be a big downer. If we would have stayed even longer, that price would be even more through the roof. The hotel stated it's Priceline's problem, not theirs. They said we need to fight it with Priceline so that they give us this money back. Priceline was called. First employee was unhelpful. Said that somewhere in the 100000 word hidden contract it says that incidentals is not covered. Incidentals is VERY understandable, but PARKING is not an incidental. PARKING is a necessity in order to stay somewhere. It should have given us an option to opt out of paid parking hotels if that's the case rather than hide a stipulation into their contract that parking is part of an incidental?? Since this was unacceptable for us that they did not want to reimburse us or offer us any type of incentive, we requested a supervisor. Another employee was handed the phone. Under the impression we were speaking to a supervisor, we proceeded with explaining our situation again. Again, there was no desire to help us. They also said they weren't a supervisor and they have no supervisor to address our call. They told us we could write a letter via MAIL to the corporate office. When asked if they cared about our continued business, they basically beat around the bush and insinuated they didn't care and that it's our fault. There were no kind words or incentives offered to make things right or to want us to stay a customer of Priceline. Everything that you will pay out of pocket that in real life are not incidentals, is your problem to deal with when you are already out of town. There's no management to oversee their employees on the phone or escalate an issue to. There's no customer service at all. In fact, they were pretty much outright rude on the phone and blamed us for everything. Aren't customers always right? Or at least they should be made to feel that way even if they are not. Not to basically make us feel like they are untrustworthy and we are *** to fall for their tricks. Never again will we use Priceline. We rather use a service where everything is disclosed right up front without any surprises on our trips.
Priceline requests personal information to cancel reservation
My brother is having emergency surgery and I am his health care proxy. I contacted Priceline to cancel my rental car reservation and was told I could but I have to provide HIS name, doctors name and the hospitals name as well as the phone numbers. I spoke with a supervisor and was told the same thing. If it was my information I wouldn't have an issue but someone elses... come on!!! So i guess this is how they make their money on the misery of others. No wonder they use who they use a spokesperson. Beam me up Scottie, no one cares here. ***
Showing wrong information on website to mislead customers | Priceline review from Palo Alto, California
Went to Priceline website to book a vacation to Puerto Rico. They were showing Marriott in the list of options. But when I book it and give all credit card information they say its not available. When contacted customer support they said it will take 24 hours to refresh. Went and tried after 24hrs and it was the same. They are misleading and wasting valuable customer information by giving wrong information. I went through their options and did lot of research and picked Marriott and they wasted all my time. They have the worst ecommerce website ever. I will never book with them again.
after booking name your price hotel deal i saw my hotel and its amenities, took a screen shot to have a mental note of said amenities. after checking in i saw my room did not have all the listed amenities. I made calls to priceline support and they said those amenities...
Priceline Consumer Fraud
This involves Priceline.com consumer fraud and deceiving information and they will not resolve the issue, will not cancel the reservation, or refund my payment. Specifics below: I bid on a three-star hotel in Honolulu, Hawaii for two nights in November. The bid was accept and I was notified of the hotel name. SEASIDE HOTEL WAIKIKI 342 SEASIDE AVE HONOLULU, HAWAII After researching the hotel and reading customer reviews I found out that the hotel puts all Priceline customers in a room with a single double bed and if they want a room with queen, king or two double beds you have to pay an additional $20.00 a night. I called the hotel and they confirmed that the room would only have one double bed and any change would incur a charge of $20.00 per night. I told them the Priceline contract states "All Rooms Will Accommodate Two People." The hotel stated that one double bed is considered to accommodate two people. This is unacceptable and far from industry standard and out-and-out consumer fraud, misleading and a scam to get you to pay more money per night. A single double bed will not accommodate two adult people. Next I called Priceline Customer Service and talked to a lady named Vara, I explained everything to her and she stated that the booking could not be canceled and was non-refundable. I asked to speak to a supervisor and was transferred to Jimmy. He told me that Priceline considers one double bed for two people acceptable and he would do nothing to cancel or resolve my issue. I asked where he was located so I could send a letter and he stated the Philippines. Below is the exact language on the Priceline contract: "All rooms will accommodate 2 people. Bed type requests (King, Queen, 2 Doubles, etc.) or other special requests such as non-smoking or smoking room should be requested through your confirmed hotel, can not be guaranteed and are based on availability." Per Priceline they state that this is adequate to notify a customer that one double bed is adequate for 2 people. This is misleading and consumer fraud.
Customer service horrible. I put in a bid for a hotel, Priceline automatically charged my credit card without notice of what hotel was being booked. When I realized what hotel I was booked at, I called Priceline to see why I had reservations so far away from my original destination. I was rudely told there was nothing I could do. Needless to say I did not stay at the hotel due to an unsafe area. This is fraud and should not be tolerated...NEVER EVER WILL I USE AGAIN!!! I wished I would had looked at the reviews before I tried Priceline.
Priceline...........MAKE SURE you know what you are bidding on.
Make sure you know exactly what you are bidding on, dates, times, locations and prices. You WILL NOT be able to make ANY changes or cancelations. DO NOT make ANY mistakes bidding on you travel plans. If your bid is not accepted, START OVER to bid again, make sure EVERYTHING is correct. You can get some good deals, but beware of Pricelines traps and pitfalls! I've used Priceline a lot and have gotten some very good deals, but I have also been disappointed in some instances by the bussiness practices Priceline has. Twice I have been left with less than my intended travel plans, once I admit was lack of attention on my part, the other time I feel was a Priceline trap. I put in my bid and was refused but was offered a higher price, which I did't want to pay so I went back and raised my original bid only to find out the bid that was accepted was the higher price they offered on refusal on my first bid.
Priceline doesn't stand by written words
I had a trip booked to Aruba and as always take the trip insurance. I usually use Travelocity and used Priceline because I found a cheaper trip. I hurt my back two weeks before the trip and after an MRI found out that I had 11 bulging, herniated and torn discs. I called Priceline per Doctor's orders and tried to postpone the trip. Was even willing to pay extra if needed (as I told them). They would not let me postpone to a later date and connected me to their insurance company. I was told that I had to contact them at least three weeks in advance and submit a request with Doctor's notes, written permission to obtain my medical records from all Doc's treating me and then it would take several weeks for them to review the paperwork. After several weeks they would decide if my injury was sufficient cause for canceling the trip and if they were going to refund my money. I couldn't risk losing $2600.00 so I went on the trp in excruciating pain. At the end of my trip, the hotel told me that Priceline had tacked on an additional $150.00 for supposed fees that I did to pay for when I paid for my package. As you all know, you pay for the trip at the time you book it. Thankfully, The Marriott values their customers and they took the charge off and said they would bill Priceline. I will never use Priceline again!
Priceline-you need to pay additional fee on top of the fee paid to Priceline
I booked a hotel in Las Vegas area and prepaid the hotel fee, I went to the website of the hotel and noticed there is additional $25 resort fee per day. Priceline never notify me there might be additional hotel fees, so the total I have to pay is way more than I bid on the priceline, and i could have booked another hotel, with the same total fee, but better location. And you know their policy, I already paid, so I can't cancel it. I WILL NEVER USE PRICELINE anymore, you never know how much fore you will be charged! there might be parking fee, resort fee, and whatever the hotel wants to charge you, then Priceline is not responsible for any of these, then why would I book through Priceline?
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