Priceline - DON' T TRUST
Priceline cares less about customers!
Priceline - No latitude on a botched reservation
Priceline - Dishonest and careless with their customers.
Priceline.com travel insurance rip off
PRICELINE HIDES FEES FROM YOU !!!!!!
Priceline - Refused refund
Priceline books 3.5 star roach motel
Update by user Mar 07, 2013
Received the dispute results from Discover this morning. Priceline attached screen captures of my receipt and basically said that customer accepted upon purchase that there are no refunds, etc. At least I probably wasted $71 of their resources in the dispute.
Original review posted by user Jan 21, 2013I wanted to write you about a recent experience with Priceline. My girlfriend and I decided to take a fairly impromptu trip to Cincinnati to go to the zoo and see some friends, so we thought staying over one night would be a good idea. Booking a hotel through Priceline was easy, but it went way downhill from there. Priceline booked me in the Millennium Hotel, which looks nice on their own website. But once you get away from there and start looking at reviews on other sites, you quickly realize how bad of a decision this was. The most common complaint was bed bugs, and this appears to have been going on for years and there are even complaints about this as recent as January, 2013. Beyond that, a lot of complaints also revolve around poor maintenance, non-working heat (It was 25 outside this weekend), poorly cleaned rooms, dog *** in the closet, random stains, splatter marks on the walls from bed bugs that have been killed and unfriendly staff. I decided to look further thinking this was maybe just one site, but complaints were common on TripAdvisor, Yelp, Google, Bed Bug Registry, Orbitz, Expedia, even Priceline’s own site. There are plenty of user submitted photos to back up the complaints. After reading all of this, I decided to contact Priceline and see if they would allow me to cancel the reservation. I initially spoke with Marshall around 2pm on Friday who seemed very sympathetic when I said bed bugs, so he escalated me to Brenda in Customer Relations. Brenda then put me on hold for a few moments while she contacted the hotel. She came back to say that the manager was away from his desk and I would receive a call back when the manager contacts them. After a few hours, I had not heard back so I decided to call again. This time, I initially spoke with Rex who transferred me to Celine. Celine again put me on hold to contact the hotel and indicated she spoke with the first person who answered, the front desk clerk. The clerk indicated that they have no infestation of bed bugs and Celine immediately went in to her no refunds spiel. Even after I pointed out numerous complains on multiple sites, she stood firm with her ‘no refunds’ comments. I would have been willing to try to find another hotel via Priceline, but that was not an option. I closed the call indicating that we will not be staying there and I’ll take it up with my credit card company and filed a chargeback Saturday morning. We still went to Cincinnati, but I decided to try Hotwire instead. I was particularly fond of their search feature that lets you choose hotels based on % of recommended by other users. We ended up staying at a Crowne Plaza on the north side of Cincy and had a very pleasant experience. I used to use Priceline on occasion as I don’t travel a whole lot, but I will not be using their service again.
Priceline - Rental Insurance Rip-off
Priceline - Refund or exchange on travel
Thank You for Your Submission
Your comment is successfully posted.