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Priceline - Ripped off for $183

Don't I feel ***. If I had just check on-line for Priceline complaints I would never have used them, and I would not be out $183 for an economy car rental instead of the mini van I wanted. I had two bids rejected when I clicked on a Priceline email with a subject of "Try Again". When I clicked on it and it pulled up my date of travel, even the hours of pick up and return, and where I was picking up the vehicle I decided to enter a new price bid. But when my bid was accepted, they gave me an economy car and basically said so sad too bad when I complained. A bunch of crooks!
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ID
#145388 Review #145388 is a subjective opinion of poster.
Location
Wichita, Kansas
Loss
$183

Revolt against Priceline criminalities.

Warning. Danger. Priceline is crime Please allow me to just say... That the 50 Attorney Generals within the 50 States must immediately become intimately involved with prosecuting the massive white collar felony crimes of Priceline.com Basically it is now a business free-for-all in this country regarding the human-robotic responses to customers, as Priceline.com engages in horrendous day by day theft & fraud of unsuspecting people - attempting to commit honest commerce with this company. I cannot even attempt to explain what this day has been like for me as I spent nearly 5 hours on the phone with both Priceline and an equally shameless United Airlines as a willing partner with Priceline in their unwillingness to allow me to give them more of my money to change my departure times to save a much anticipated milestone trip. Which I foolishly left irresponsibly to Priceline. I vow revenge, based upon the integrities of both character and principle and I am asking everyone who has been phsically, mentally and financially hurt by this disgraceful institution to stand with me and do what you have to do to bring justice back against the people and administration of Priceline. William Shatner, shame on you.
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2 comments
Anonymous
#65474

I agree: shame on priceline.com

how can we make a campaign against priceline.com?

Anonymous
#58003

William when you contracted with Price Line they were your agent not the airline.

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ID
#142316 Review #142316 is a subjective opinion of poster.
Location
Goshen, New York

PRICELINE .COM

I PURCHASE A FLIGHT TO ENGLAND FROM PRICELINE NAME YOUR PRICE IN MAR 2008 FOR TRAVEL IN NOV 2008 48 HOURS BEFORE MY FLIGHT WE HAD A MEDICAL PROBLEM WITH A CO -WORKER AT MY JOB AT NASA I AM THE SENIOR LEAD THEIR AT NASA I WAS TOLD THAT I COULD NOT HAVE THE TIME OFF FOR THE FLIGHT I CALL PRICELINE TO CANCEL THE FLIGHT AND WAS TOLD I WOULD LOSE THE 745.44 I PAID FOR THE FLIGHT I HAVE USE PRICELINE MANY THIMES FOR CAR RENTALS MOTELS AND FLIGHTS TO ME THEY ARE A *** FOR NOT GIVING ME A CREDIT OR SOME THING
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1 comment
dlakers
#45915

Duh, thats why its a lower rate. You cant cancel. Pay regular price and save yourself the problems

ID
#141250 Review #141250 is a subjective opinion of poster.
Location
Hampton, Virginia
Loss
$754

Priceline - Misrepresentation on web site

Searching for a hotel on their sight I clicked on a 3 1/2 star hotel choice. Their suggested average price was $248 / n , so I bid $115 based on their advertised price. The price was accepted. I looked up what the room normally rented for and it was not $248, it was $102. They should not advertise false information. I called customer service within minutes but she said once it went into the computer nothing could be done with the charge. The credit card company said that was not true, just that price line chose not to do it. The date was Oct 8, 2008
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2 comments
Anonymous
#51114

It's best to check a few websites, when determining how low to bid. Always glance over Expedia, Hotwire, and Priceline- and start bidding at 50?

below the lowest advertised price for star level hotels in your zone.

This way, you won't over-pay! If you want to save money, do some homework first.

dlakers
#45916

The hotel sets their rates on priceline. Priceline will put their rate higher. This is how they make money.

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ID
#140883 Review #140883 is a subjective opinion of poster.
Location
Stone Mountain, Georgia

Priceline screws you

I went to Priceline's website thinking there must be something to that b.s. they put out. I wanted to see what hotels were available in a certain area & I ended up with a non-refundable reservation I NEVER made in a hotel I would NEVER stay in. Priceline would do nothing about it & was indignant that anyone would ever complain. I never saw a business where customer satisfaction was not only not encouraged, but condemned. As long as they trick people out of their money they don't care what they do to them. How do they get away with this?
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1 comment
dlakers
#45918

There is no way you could have been charged unless you entered you credit card number. You screwed yourself.

ID
#140803 Review #140803 is a subjective opinion of poster.
Location
Bakersfield, California
Loss
$122

Priceline.com BEWARE they will charge you extra!

After many years of using priceline.com and bidding on hotels I have never been so upset. I have never had a problem till a couple days ago. They charged me twice for a reservation...after contacting them they told me I have to contact bank because they only have 1 charge in there system, I contacted my bank and they told me there is 2 charges and that priceline needs to fix it. I called them again and this time they told me that I have an authorization charge on my card that will be dropped within 48hours. Mind you I have never encountered this issue. It has been more than 3 days and the charge is still there! they are extremely unhelpful and all they could tell me is that they only have 1 charge in there system....I dont reccommend this to anyone, its better that you spend the extra 40 for a hotel room that go through this headache. Now I am forced to contact an attorney....
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1 comment
dlakers
#45919

All they will see is the one charge if the other is a pre authorization. Pre authorizations take 5 - 10 business days to fall out.

ID
#139699 Review #139699 is a subjective opinion of poster.
Location
Atlanta, Georgia

Stay away from Priceline.com!!!!

I purchased a tkt with the travel cancellation insurance to go see my grandmother who was ill in Europe. I had to anticipate the departure date as her condition was getting worse but priceline's difference in price for the new date was like purchasing a new ticket. So I bought a new ticket through another agent thinking I would get re-embursed for the first since I had travel insurance. My grandmother passed, and even though "death" was a valid enough reason for cancellation and they had the death certificate and everything, Priceline refused to re-emburse because my grandmother was not an American citizen They told me I would have credit to use on a future flight by October 24th, but when the time came to rebook (October 13th) they told me my credit had expired in June. So, you're looking for a reliable agent, use somebody else unless you want to throw $850 away.
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ID
#139196 Review #139196 is a subjective opinion of poster.
Location
New York, New York

Priceline outrageous cancellation fee

Purchased package from Priceline for $437.30, flight, hotel and rental car. Had to cancel and rebook. After spending some time searching for some way to contact them and talk to a human being, finally succeeded and was told no problem as long as booked another package but would probably be a $50.00 cancellation fee. Rebooked for $597.25 the next day. After e-mailing numerous times and spending several hours on the computer finally got a number for customer service. Called and yes the cancellation fee for the $437.30 package was $152.51! I will never use Priceline again and
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1 comment
Anonymous
#55261

You should be happy they let you cancel in the first place even with the cancellation fee. Would you rather be out $152 or $500?

ID
#138508 Review #138508 is a subjective opinion of poster.
Location
Clear Lake, Iowa

Priceline - Tlg greatfun

PRICELINE sells your credit card number to a company called TLG GREATFUN. So watch your credtcard statement for a charge to this company!!! It will be $11.99 a month and it took me several months to notice. I am trying to call this company but have had NO success yet! I will never use PRICELINE.COM AGAIN!!I am going to report this to the BBB hoepfully with enough complaints something will be done. They do not ask you to charge this to your credit card. They just do it! It makes no sense at all!!! I will let you know the outcome!!!
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1 comment
Anonymous
#110475

it charge me 11.99 every month since I ordered a hotel room from them. never use priceline again!!!!!!!

ID
#138263 Review #138263 is a subjective opinion of poster.
Location
Childersburg, Alabama

Priceline's policy stinks!

I will NEVER use Priceline again and I'm telling all my friends and family to never use Priceline. I recently booked for the first time with Priceline, hotel, flight, and rental. I found that I had booked the wrong hotel and immediately, within 15 to 20 minutes, contacted their office. All I wanted was to switch hotels, that was all I wanted to change. Nope, can't do it. Sorry. Spent 4 hours on the phone trying to convince someone that I only wanted to change the hotel. They still wouldn't do it. I'm now stuck with paying for two hotel rooms. It won't happen again. Nagotiator my eye! If they had wanted to keep me as a customer, all they had to do was change hotel rooms, that's all.
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ID
#138249 Review #138249 is a subjective opinion of poster.
Location
New York, New York

Priceline - Beware

Beware of Priceline.com. When you book at hotel, you really do not own the reservation. They do. Their terms and condictions state that you can make changes with the hotel directly if the hotel permits and the change is available. Not true. Priceline owns the reservationa dn is the only one that can make a change...which they will not do ...ever. The reservation list your name, bit's theirs till you check in. Their terms and conditions are misleading. Take your business elsewhere or you could stuck with a hotel reservation that may not meet your needs....and you have paid for and cannot get a refund.
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1 comment
dlakers
#45921

It is up to the hotel weither they can change the room type. Changing the day they can not do nor will priceline as you can not cancel that day you originally reserved. It is part of the deal of getting a lower price

ID
#136025 Review #136025 is a subjective opinion of poster.
Location
Columbus, Ohio
Loss
$500

Priceline - Credit card fraud

Priceline double charged me for a hotel stay. Now this hotel stay was overpriced in the first place -- we're talking tiny smelly rooms with paper thin walls and dirty rugs -- but they had the nerve to charge me twice for it! Normally I wouldn't *** about this sort of thing, but their customer "service" refused to resolve the issue after several weeks. And somehow they've convinced my credit card company that they were in the right about this. How? I will never know. And I will never, ever go back to Priceline. Sorry Captain Kirk, but your site is a fraud.
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ID
#135545 Review #135545 is a subjective opinion of poster.
Location
Sonoma, California
Loss
$300

Priceline.com wants your $ not you

My wife, Rachel, is an Irish citizen. Our daughter, Holly, was born in Ireland and has dual citizenship since I is a US citizen. We purchased airline tickets in July through Priceline's website to visit our family in Ireland over the Christmas holidays. Shortly after the purchase, we realized that Holly's Irish passport will expire in October – meaning Holly will need a US Passport to be able to travel. Before Holly can get a U.S passport, We have to file documents with the US government showing that Holly was born abroad – which takes 6-12 months to process. After those documents are processed, the next step is to file for a social security number… which could take another few months to process! After the social security number is issued, THEN we can apply for Holly's US passport. Our tickets totaled $2,500 – a small amount to a large company such as Priceline but a significant amount to hard-working folks like us! Because they cannot be sure that the proper documentation will be in place by Christmas for our daughter, we would like to cancel the tickets and get a refund. If we cannot obtain a refund, the tickets cannot be used… and 3 seats on that flight will be empty. I would think that under the circumstances (and considering they are giving 4 month's notice), Priceline could refund the money but simply won't because they've got the power to do just that. Can you afford to just toss away $2,500? Not me!! We thought about changing the dates of the flight but were told that to do THAT, it would cost us another $2,500 – DOUBLE the price of the original tickets! It is my understanding that Priceline has a no refund/no change policy. However, someone from Priceline led Rachel to believe that considering her circumstances, an exception could be made. See her email below to Priceline management: RACHEL TO PRICELINE: Please understand that I do not want a call from someone other than one of these executive people. I have sent multiple emails and made many calls about my issue and for some reason, people who have no power to make changes or decisions keep calling me, so I need someone in a position of power to call me. Last night on one of my many phone calls I was informed that this reservation "considering my circumstances" COULD in fact be changed and I have witnesses to the fact that the rep informed me of this. WHY can this be changed and not cancelled??? I need someone to help me. There is going to be no one on that flight in regards to this reservation. I made an error in not paying attention when these were initially bought and as you will see, there are 15 other requests as I was trying to get the best deal. Besides that my daughter's passport is the issue and I cannot get around it. I am asking you person to person to PLEASE help me out. I work very hard for my money and I cannot afford to burn $2500 which is literally what I would be doing. Thank you When Rachel did not receive a response, Brian sent an email…BRIAN TO PRICELINE: Please understand that I do not want a call from someone other than one of the executive people. For some reason, that I do not understand, no one at Priceline.com can dial a phone. My daughter's passport will not let her travel. This is a government issue that I cannot get around. We are aware of the contract because you are a broken record about it. To a large scale company like Priceline, $2500 is a small amount. For a family like ours that is a substantial amount. It can pay for the exact reason that keeps our daughter from being able to travel. You talk about your partners but all airlines I know can cancel flight reservations so why can Priceline not when the seats can be sold to people who can actually travel. Again, we do not want another email. I want to speak with a human being. Preferably one with a soul. XXX-XXX-XXXX is my work number. FINALLY, a response from Priceline: From: priceline.com Executive Offices Date: Fri, Aug 1, 2008 at 9:33 AMSubject: Executive Offices To: Rachel Dear Ms. , Thank you for contacting us regarding your concerns and feedback regarding your airline reservation for Request Number XXXXXXXXXXX. We have previously advised you of our policies regarding your reservation. We wish we could provide the answers you are looking for; however, these policies are directly tied to contractual agreements with our travel partners. This in turn allows us to continue to offer competitive pricing and subsequent savings to our customers. We are truly unable to assist you further in this matter. Please do not expect a response to further correspondence on this issue. Sincerely, Executive Offices The tone of the final email just feels so loving and personal. We called them 60 seconds after the purchase was made. At one stage we were trying to see if they could change my wife's last name on her ticket. The ticket is in her married name but her passport is in her maiden name. After the second supervisor we were told the name could be changed, that they would help us out. As with the airlines we understood that there would be a a fee. The supervisor asked how we would pay so naturally our question is "how much?" The answer we got back was $1,200. Now I ask you, how is that helping out when to change part of a name on a ticket cost more than the ticket itself? Looking online I found that the only time Priceline has refunded tickets was either due to natural disaster in the location or flight canceled and not being able to find a flight leaving the same day. As I have said it is government reasons that we cannot travel on our specified day. In the few conversations that we have had with Priceline makes me feel that if a medical emergency had come up and i was hospitalized, we would still have to pay for the tickets. All I have to say is this If you are going to use Priceline for your travels, be prepared to be on the flight or pay for it any way.
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ID
#131948 Review #131948 is a subjective opinion of poster.
Location
Fort Worth, Texas
Service
Priceline Flight Booking
Loss
$2

PRICELINE

This trip was the first reserved through Priceline, for June 22 to June 28. On June 26 my mother passed away so we had to leave. I called price line to explain situation, they had to verify death of mother, as if i would be on vacation and want to leave. After numerous calls to custumer relations, custumor service It is now Aug 7 and I am still waiting for credit for the last 2 days lost. I will never deal with company again. I even asked to speak to a manager and I wasn't allowed to.... No compassion whats so ever.
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ID
#130585 Review #130585 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania

Priceline "Name Your Own Price" Stinks

After checking out rates of hotels in Erie, PA with various travel websites (including Priceline standard booking site), I chose to use the "Name Your Own Price" option (which is prominently thrust in your face at every turn on Priceline.com). When prompted for the "# of Adults", I entered "2" since I have 2 adults and 2 children in our family. After submitting a bid for a hotel room for our vacation, I saw that my bid was accepted and a reservation was made at a hotel chain THAT ONLY HAS 1 BED PER ROOM. I immediately verified this on the hotel website and called Priceline Customer DisService. They explained that the reservation could not be changed. I would have to check with the hotel to see if they could accommodate my reservation and if not, I was to call Priceline back for a change. I called the hotel. They had just received the reservation electronically (took about 20 minutes). They confirmed that they did not have any rooms in the hotel that could accommodate my family. They told me they could not cancel the reservation. Priceline would have to do it. So I called Priceline back (as previously instructed). Imagine my surprise and disappointment to learn that I was now stuck with a 1 bed hotel room for my family of 4 (2 adults, 2 children). I asked, pleaded, etc. with both Customer DisService and a Customer Relations "Specialist" neither of who could assist me. I was given a case # and directed to file a complaint on their website. I filed a complaint with their VP of Customer DisService. The next day, I received a cll back from "Ryan", an "executive officer" of Priceline. He proceeded to explain to me I was stuck with my reservations and that they could not change their policy. It was a "contract" that could not be changed (even though the hotel room had not yet been occupied; my vacation was still 4 days away). After arguing my case (even offering to spend more money with them to take a reservation in another Priceline-serviced hotel)and explaining how dissatisfied I was with their "customer service", I told them that they had lost a customer for life. I also told them I would warn as many others as I can to NEVER USE PRICELINE.COM. Be Forewarned - their practices border on deceitful and their "customer service" is NON-EXISTENT. RUN AWAY AS QUICK AS YOU CAN FROM THESE CROOKS.
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24 comments
Anonymous
#739595

Priceline is a risk but sometimes the reward can be great. I do prefer the Smartairportparking.com name your price option. They don't make you pay (win or lose) unless you're sure, but its only for airport parking.

Anonymous
#738355

Just got ripped off by Priceline. Found cheaper car on another site and was not told I could not cancel my Priceline car.

Customer service was very unhelpful and disrespectful. Priceline is a RIP-OFF!

Anonymous
#567123

I could not agree with you more.. I come from a B2B world and we uphold customer service has a HUGE factor to doing business with my company.. As you stated PRICELINE has zero customer service.

I booked a rental SUV in DENVER for a snowboard trip. Once I booked the icon and vehicle description changed. It went from a Jeep Grand Cherokee to a Ford Edge, which in my opinion is not the same class. I called the rental agency directly to find out about the SUVs in their fleet that would be available. Next I asked if they had roof racks....... Well this is where my issue began, AVIS does not allow anything to be on the exterior of the vehicle, this was to my surprise as most agencies even give the option to rent ski rack/board racks at an add'l cost. So now im screwed and priceline will not change the reservation. I guess I will have to suff the *** into the car drive around the corner and strap up on the roof ha..

never again priceline..

Anonymous
#546357

For all of you complaining about the 'Name your own price', it says so write when you sign away your name that they will give you any room from any hotel that is available. The only things guaranteed are the nights staying, the stars you selected (they may go higher but never lower), and the rate you agreed on.

That is how they get lower rates. Stop crying and learn to read.

Anonymous
#522632

I am so upset and disapointed !! first for not reading this reviews BEFORE booking with priceline !!...We are a family of and got stuck with a room with a king size bed !!

...I have used similar website services before with no problem, but it was until I made the BIG MISTAKE of booking with priceline that I realized how bad this was...We just booked last night, we haven't gone on our trip, and called the hotel to request a non-smoking room , just to realized that we were stuked in a one king size bed room and the hotel offered a $80.00 dlls per night upgrade ... After calling Priceline and talking to their people , hearing the same apology and not been helpful AT ALL!! we got stuck with the problem and had to book a diferent hotel and ended up paying twice as much for our vacation trip !! PLEASE !

PLEASE !!!

STAY AWAY FROM THIS COMPANY !!! :cry :cry :cry :cry :( :( :( :(

Anonymous
#514451

ahte this :cry :zzz

Anonymous
#514450

ahte this :cry :zzz

Anonymous
#511392

I had the same bad experience. Priceline stuck me with a hotel that only had a smoking room and a king bed for my family of 4. It is a design flaw with the "name your own price system" and I will never use it again.

Anonymous
#465571

I have been using Priceline name your own price on hotels for over a year and have always had great luck. Up until the last two times I always got a room with two beds for my family of four.

The last two times though I was put into a room with only a king bed. The first time I contacted the front desk of the Fairfield Inn and they couldn't switch us because they were full so they gave us a complimentary roll away.

The second time they switched us into a room with two beds without me having to complain at all. I always stay at the same hotel in the same town though, so not sure how it would work anywhere else.

Sequoia
#403626

We had the same experience with our two $70.00 voucherse that I earned on priceline... what a scam.

I am so angry about it I also posted a note on this site.

I also tweeted about it and will never use priceline again. Priceline is a SCAM!

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ID
#130317 Review #130317 is a subjective opinion of poster.
Location
Washington, District Of Columbia