Mark E T

The website

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Priceline - The website
Ive been trying for 2 weeks to purchase upcoming travel tickets. But Priceline.com keeps giving me an error message that my card is not valid. Oh is this possible I have 2 cards in file that one was just used to purchase a room in Las Vegas. But when calling in I was told to change my email or create a new one. Or try from a new computer or just hung up on. Then when I asked for an escalation as Im an IT Manager so I know the proper flow of a call the dept I was constantly transferred to couldnt assist. As they only do hotel reservations and not the bundle.
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Preferred solution: Let the company propose a solution

User's recommendation: Use another service

Anonymous
map-marker Seminole, Florida

Booking for my daughter

I want to book a flight for my daughter who is 14 years old and I want to know if she is considered an adult. It's all I want to know before I book it. I don't understand why I need to book something in order to talk on the phone.
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Anonymous
map-marker Fort Collins, Colorado

Have not received certificate of travel and pin like I was told I was going to receive

I spoke to more than 5 agents in the span of 1 week in order to redeem my $400+ credit for a flight I cancelled March 2021.

No one could tell me (until I spoke with Joanne) that my credit was not longer visible because it was a long time since I originally booked and cancelled my travel. She then mentioned that it was now in a screen or place where you can only redeem the funds via the certificate, which is why the other agents couldn't see it.

This is still unresolved since she (Joanne) told me that I would be receiving the email and pin within 24-48 hrs and when I did not, I called, YET AGAIN.

It was then that the agent told me, that he couldn't see or access my credit, that he came back- almost to appease me and get me off the phone that he said that the time to issue travel certificates was 7-14 days. Big Difference in the amount of time I was told that I would be able to access my funds.

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User's recommendation: None.

Tracey M Xnq
map-marker Wyoming, Michigan

I've been calling a getting the run around for over 4 days!! I will no longer use ur app

I used ur business for years only to be disrespected by ur human customer service team I've spoken to over 5 different people only to be told they will call or email me back!!! Not 1 return call
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Preferred solution: Let the company propose a solution

User's recommendation: Go elsewhere

Anonymous
map-marker Staten Island, New York

Flight reservation change

I have been trying to contact a live person to discuss changing the flight information for a credit I have from a business trim back in March 2020 that was canceled due to COVID. I would appreciate a person call me back to discuss this immediately as I need to rebook a flight for March 13 2022
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Joshua H Xmq
map-marker Seattle, Washington

Cancellation

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I need to cancel a night and the system absolutely refuses to let me cancel. .. .,.:;)))))(;;;)$$((((;;;;())((;;4((((((((((()((()())))))))
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Preferred solution: Full refund

User's recommendation: 4

John C Dtl
map-marker Pompano Beach, Florida

Information about my recently ordered credit card

I need to book another trip So I need the Priceline c.c # can u provide that because I havent received the credit card yet
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker New York, New York

I have a credit towards a flight that I'd like to use.

I am so pleased with the service and the customer representative for helping me with my flight. I recommend Priceline to anyone
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Pros:
  • Makes a checking availability very easy

User's recommendation: I recommend Priceline. The service was awesome.

Kendal Wwq
map-marker Tampa, Florida

Can't get my rental car

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The company america car rental they didn't want to give me my car for the insurance I paid full cover and they said it didn't exist I showed them and they didn't even look they wanted me to pay over $2100 in insurance So I couldn't get the car rental and I want to get my money back firm the rental and the insurance that I paid I'm really disappointed with that service I am normally in an area that don't get to good service on my phone is there a number that I can call to you guys I try to call the 1800 number but it say that it doesn't exist in Spanish language
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User's recommendation: Do not rent a car online with America car rental in Mexico they really just trying to steal from you!!!!

Angela S Saz

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Verified Reviewer
| map-marker Sumter, South Carolina

I would like to get a new travel date from a priori reservation

Priceline - I would like to get a new travel date from a priori reservation
Priceline - I would like to get a new travel date from a priori reservation - Image 2
Priceline - I would like to get a new travel date from a priori reservation - Image 3
Priceline - I would like to get a new travel date from a priori reservation - Image 4
Priceline - I would like to get a new travel date from a priori reservation - Image 5
Priceline - I would like to get a new travel date from a priori reservation - Image 6
To whom it may concern I Angela Scott purchased a ticket for my mother Cheryl Gray on June 27, 2021 my mother did not make her flight on the 27th i called price line and I was told after speaking to Priceline that the ticket could be used for another date when calling to get another date they refused to give me another ticket and also refused to refund the ticket I also called American Airlines and was told I would have to call Priceline since I brought the ticket from them (a third party) Itinerary# 409-85*-662-** Cheryldgray1957@***.com Customers
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Gerard M Ind

Reservation for Jan 2 2022

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No communication n quick to end call. Been value customers for long time so feel belittled by service
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Pros:
  • Cost savings
  • No customer service
Cons:
  • Can show more compassion
  • Customer care
  • Took 3 days just to get someone who didnt hang up on me

Preferred solution: Let the company propose a solution

User's recommendation: Human not robots

Isidor A

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Verified Reviewer
| map-marker Downey, California

No response

Want to see if my card was charged, the motel rejected my reservation. I was trying to call but it just keeps ringing n ringing
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Loss:
$48

Preferred solution: Full refund

LaToya L Kid
map-marker Mckinney, Texas

Ask a question before booking

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Please give me a call LaToya Lewis 469-891-****. I cant get in touch with anyone at the number listed without a trip number or phone number. I havent booked yet, I have questions before booking
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Preferred solution: N/A

Nadia F Lej

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Booking flights

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I had difficulty with booking an express deal online ($180.99). Therefore I called customer service to book the flight. I was informed that the express deal was no longer available but another flight was (for about $347). I declined. Went back to a different device and was able to book the express deal that I was informed was no longer available.
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Pros:
  • Called back with other flight option
Cons:
  • Dishonesty

Preferred solution: Let the company propose a solution

Nancy R Yfc
map-marker Portland, Oregon

Automated phone system not helpful.

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I have called the 800 s'and 877 phone numbers for PRICELINE TRAVEL SITE, numerous times today. They want a trip #, I only have a confirmation #. The automated service has denied my landline # and cell #, numerous times. I need to change my confirmation to read my son's name, Michael Reed from my name, Nancy Reed. I cannot get a person on the phone at Price Line Travel Site.
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Cons:
  • Automated phone system not user helpful

Preferred solution: My son's name put on the confirmation, Michael Reed.

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