I am the President as well as the owner of Rose Electronics Inc in St Pete Beach Fl and had one of the worst online experiences with Priceline.Com and customer service that was absolutely atrocious.
I go several times a year to Saratoga to meet with my associates from my Saratoga Springs offices. I usually book with Travelocity, Expedia, or several other booking services. I decided to try Priceline with devastating results. To make a long story short, I booked a flight and was in a hurry to complete the transaction since Priceline said their was only one ticket left for the flight I chose. I picked the flight, added a car, and then picked the hotel I thought was the hotel I stay at every time I go to Saratoga Springs. I thought I was booking the Holiday Inn Express since it is on Broadway (232 Broadway). What happened, was I clicked on the Holiday Inn Express which also is on Broadway (300 Broadway), but not in Saratoga Springs, but in Albany. I immediatel called within minutes when I realized what I did and was rudely told nothing could be done and basically I was stuck with a hotel that was of no use to me. There was not even a hint of compassion or willingness to try to help me with my dilemma in anyway. I mentioned how the website comes across saying without reading the fine print that there are no change or cancel fees". I am disgusted in the way I was treated by the customer service rep as well as the customer service reps manager I spoke with, after the rep begrudgingly put the manager on the phone/. I will continue to try to get some satisfaction in this matter, and if not I plan on using my social networks to tell my story?. I also have been in contact with the television and radio stations that work with my company|.
Sincerely,
Joseph R?. Galinski
President / CEO
Rose Electronics, Inc/.
Tel: 727-360-7596
Fax: 727-363-6926
Cell: 727-656-5577
www'.roseelectronicsinc.com 1295102
I go several times a year to Saratoga to meet with my associates from my Saratoga Springs offices. I usually book with Travelocity, Expedia, or several other booking services. I decided to try Priceline with devastating results. To make a long story short, I booked a flight and was in a hurry to complete the transaction since Priceline said their was only one ticket left for the flight I chose. I picked the flight, added a car, and then picked the hotel I thought was the hotel I stay at every time I go to Saratoga Springs. I thought I was booking the Holiday Inn Express since it is on Broadway (232 Broadway). What happened, was I clicked on the Holiday Inn Express which also is on Broadway (300 Broadway), but not in Saratoga Springs, but in Albany. I immediatel called within minutes when I realized what I did and was rudely told nothing could be done and basically I was stuck with a hotel that was of no use to me. There was not even a hint of compassion or willingness to try to help me with my dilemma in anyway. I mentioned how the website comes across saying without reading the fine print that there are no change or cancel fees". I am disgusted in the way I was treated by the customer service rep as well as the customer service reps manager I spoke with, after the rep begrudgingly put the manager on the phone/. I will continue to try to get some satisfaction in this matter, and if not I plan on using my social networks to tell my story?. I also have been in contact with the television and radio stations that work with my company|.
Sincerely,
Joseph R?. Galinski
President / CEO
Rose Electronics, Inc/.
Tel: 727-360-7596
Fax: 727-363-6926
Cell: 727-656-5577
www'.roseelectronicsinc.com 1295102
 Comments (1) |
1. Written by Too Bad So Sad Mr President on April 18, 2012 from tampa, florida, US me me me, my my my...so typical |
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