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Priceline

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305 complaints

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Priceline.com is a travel site that provides you with everything connected with traveling: plane tickets, hotel reservations, car rentals, vacation packages, and a number of weekend or last minute deals. They specialize in cheap airfare and different discount vacation packages and economy class car rentals. The watchword of the company is: "Name your own price!" Priceline.com differs a lot from fixed-price travel sites because it gives its users the possibility to obtain the lowest rates for everything concerning traveling and the lowest here does not mean the worst or of poor quality.

The other thing is how safe this way of booking hotels and buying tickets is, how Priceline charges their customers' credit cards and transfers money.
Please try to contact Priceline Customer Service directly prior to posting any complaints on this site.

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Priceline Complaints & Reviews

Priceline Reviews

Anonymous
Priceline - Customer service sucks!
5.0 800 Connecticut Avenue NorwalkConnecticut06854 1-800-774-2354 http://travela.priceline.com/customerservice/customerservice.do?session_key=410011AC5C0011AC20100504

Priceline would not refunded a night's stay at a hotel since I did not cancel the night before. However, the night I was suppose to fly out my flight was cancelled due to weath...

#318391
May 14, 2012
8

Pchoi45792
Priceline Sucks and is Deceitful!
5.0 800 Connecticut Avenue NorwalkConnecticut06854 1-800-774-2354 http://travela.priceline.com/customerservice/customerservice.do?session_key=410011AC5C0011AC20100504

Received a promo for price claiming $7 a night off of a hotel. When the price was calculated, the $7 did not go to the price, it when to the "bidding price". So my $59.00 bid, w...

#316103
May 02, 2012
185

Anonymous
Priceline is rude
5.0 800 Connecticut Avenue NorwalkConnecticut06854 1-800-774-2354 http://travela.priceline.com/customerservice/customerservice.do?session_key=410011AC5C0011AC20100504

I reserved a hotel in Rosemont IL. My husband wanted to be downtown Chicago so we called Priceline to see if we could cancel and reserve at a different hotel. We were told yes but ...

#314801
Apr 26, 2012
84

BERCO
Priceline NOT WHAT THEY CLAIMTO BE.
5.0 800 Connecticut Avenue NorwalkConnecticut06854 1-800-774-2354 http://travela.priceline.com/customerservice/customerservice.do?session_key=410011AC5C0011AC20100504

TRIED TO BOOK A FLIGHT ON SPECIFIC DAY & TIME. ENTERED A BID AND PRICELINE ACCEPTED TH BID AND BOOKED IT ON TIME WE COULD NOT USE. WHATS THE POIT ON PICKING WHAT U NEED AND WANT TO...

#314366
Apr 24, 2012
117

MERRIE
Priceline - Scottish inn in unadilla, ga.
5.0 800 Connecticut Avenue NorwalkConnecticut06854 1-800-774-2354 http://travela.priceline.com/customerservice/customerservice.do?session_key=410011AC5C0011AC20100504

I BOOKED A HOTEL ROOM THROUGH PRICELINE.COM WAS GIVEN A PRICE AND CONFIRMATION. UPON MY ARRIVAL I WAS TOLD THAT THEY DID NOT HONOR PRICELINE AND DID NOT CARE. I WAS CONFIRMED AT $ ...

#314281
Apr 24, 2012
75

Pricelin...
Priceline -Misleading and rude agents
5.0 800 Connecticut Avenue NorwalkConnecticut06854 1-800-774-2354 http://travela.priceline.com/customerservice/customerservice.do?session_key=410011AC5C0011AC20100504

I had purchased a ticket through the name your own price and I always purchase insurance for flights. Well, as the insurance protection states in it's advertisement on pricelin...

#313526
Apr 20, 2012
105

PaulH
Priceline charges me for mistake on their website!
5.0 800 Connecticut Avenue NorwalkConnecticut06854 1-800-774-2354 http://travela.priceline.com/customerservice/customerservice.do?session_key=410011AC5C0011AC20100504

Our car broke down in St. Augustine on the way home from vacation. After having it towed to a mechanic and being told the repairs wouldn't be completed until the following day...

#313353
Apr 19, 2012
87

Lisamsal
Priceline do you know what customer service is?
5.0 800 Connecticut Avenue NorwalkConnecticut06854 1-800-774-2354 http://travela.priceline.com/customerservice/customerservice.do?session_key=410011AC5C0011AC20100504

They were so nice to me on the phone and in customer chats until after I spent over $3000 with them. Than all of a sudden the things that had previously told me were no longer true...

#312747
Apr 17, 2012
106

1christin
Help for everyone with Priceline .com complaints
5.0 800 Connecticut Avenue NorwalkConnecticut06854 1-800-774-2354 http://travela.priceline.com/customerservice/customerservice.do?session_key=410011AC5C0011AC20100504

I have a complaint posted here. In researching other ways to get the word out about the terrible situation I'm in with Priceline.com I found a great site dedicated to getting ...

#312507
Apr 16, 2012
175

Eadmonb
Watch out for Priceline cancellation policy
5.0 800 Connecticut Avenue NorwalkConnecticut06854 1-800-774-2354 http://travela.priceline.com/customerservice/customerservice.do?session_key=410011AC5C0011AC20100504

Booked with priceline for a room on April 20 2012,we had to cancel or change the reservation.Priceline told us we were out of luck,that they wouldn't change or cancel.and the fee w...

#312306
Apr 15, 2012
161

Krisp53
Priceline false advertising scam
5.0 800 Connecticut Avenue NorwalkConnecticut06854 1-800-774-2354 http://travela.priceline.com/customerservice/customerservice.do?session_key=410011AC5C0011AC20100504

I booked airline travel months in advance. on the page before i did the final click, i read the page titled "new" big guarantee that said they would offer the best price than any o...

#311982
Apr 13, 2012
128

Ozark1
Priceline clients hold you hostage !
5.0 800 Connecticut Avenue NorwalkConnecticut06854 1-800-774-2354 http://travela.priceline.com/customerservice/customerservice.do?session_key=410011AC5C0011AC20100504

When a Priceline Hotel/Motel gets your Money on the "Name your own price" program, they can and often do treat you like crap. You have already given up the money. It is out of yo...

#310537
Apr 07, 2012
170

Wjohn20002
Priceline - CAN WE GET A CLASS ACTION LAWSUIT TOGETHER AGAINST THEM?
5.0 800 Connecticut Avenue NorwalkConnecticut06854 1-800-774-2354 http://travela.priceline.com/customerservice/customerservice.do?session_key=410011AC5C0011AC20100504

I've done research on their web site. There is no way a consumer can find out about their policies until you committ. That last second before accepting the purchase is the only ...

#310378
Apr 06, 2012
195

Kmkm21
Beware - Priceline is a ripoff scam
5.0 800 Connecticut Avenue NorwalkConnecticut06854 1-800-774-2354 http://travela.priceline.com/customerservice/customerservice.do?session_key=410011AC5C0011AC20100504

Beware: Priceline is a ripoff scam. I bid on a 4 to 5 star hotel minimum as an anniversary treat for my wife. Priceline came back with a 3 star hotel and charged me the full bid pr...

#310055
Apr 05, 2012
176

Anonymous
Priceline Scammed Me
5.0 800 Connecticut Avenue NorwalkConnecticut06854 1-800-774-2354 http://travela.priceline.com/customerservice/customerservice.do?session_key=410011AC5C0011AC20100504

Priceline rejected my request to cancel a car reservation. The reason for the car reservation in the first place was to visit my Aunt in Florida who was scheduled for breast cance...

#309919
Apr 04, 2012
135

Anonymous
Priceline rips people off !
5.0 800 Connecticut Avenue NorwalkConnecticut06854 1-800-774-2354 http://travela.priceline.com/customerservice/customerservice.do?session_key=410011AC5C0011AC20100504

Well I reserved a weekend stay at a resort and when it was time to check in I was informed that there was a 100 dollar cleaning fee tacked on to the stay because it was booked on a...

#309837
Apr 04, 2012
153

Traveler...
Priceline gives you the most disgusting hotels
5.0 800 Connecticut Avenue NorwalkConnecticut06854 1-800-774-2354 http://travela.priceline.com/customerservice/customerservice.do?session_key=410011AC5C0011AC20100504

I booked on Priceline Name Your Own Bid. Their policy is no money back booking through them and like this. So they give you the crappiest hotel in that area and regardless of the...

#309809
Apr 04, 2012
141

Anonymous
Priceline Sucks
5.0 800 Connecticut Avenue NorwalkConnecticut06854 1-800-774-2354 http://travela.priceline.com/customerservice/customerservice.do?session_key=410011AC5C0011AC20100504

You’re company sucks. I will no longer be using your website. A couple of suggestions:*If you are going to have someone call me and tell me there are changes to my ...

#309616
Apr 03, 2012
172

Anonymous
Priceline Customer Service Sucks!!!
5.0 800 Connecticut Avenue NorwalkConnecticut06854 1-800-774-2354 http://travela.priceline.com/customerservice/customerservice.do?session_key=410011AC5C0011AC20100504

Priceline's customer service is horrible. They do not care about the customer, all they care about is money. I have a huge issue with there cancellation policy. I have booked two f...

#309481
Apr 02, 2012
154

Anonymous
Priceline App Is garbage
5.0 800 Connecticut Avenue NorwalkConnecticut06854 1-800-774-2354 http://travela.priceline.com/customerservice/customerservice.do?session_key=410011AC5C0011AC20100504

I booked a hotel for the next night using the priceline ipad app, set the date 3 different times for tomorrow night. Booked the room and it was for tonight. Priceline would not h...

#308951
Mar 31, 2012
142

Anonymous
Priceline .com has no "Unsubscribe" option!
5.0 800 Connecticut Avenue NorwalkConnecticut06854 1-800-774-2354 http://travela.priceline.com/customerservice/customerservice.do?session_key=410011AC5C0011AC20100504

I am tired of getting emails from Priceline.com. They have no way to unsubscribe. Can I register an official complaint with a consumer group or a more proactive group?? This is so ...

#308611
Mar 29, 2012
212

Timetrav...
Priceline - Rented a car and also got their rental insurance
5.0 800 Connecticut Avenue NorwalkConnecticut06854 1-800-774-2354 http://travela.priceline.com/customerservice/customerservice.do?session_key=410011AC5C0011AC20100504

I rented a car through priceline, and at the end it asks if i need rental insurance, so i added it to my agreement, because i don't have car insurance. When i go to pick up my ...

#308030
Mar 27, 2012
222

Anonymous
NEVER use Priceline .com
5.0 800 Connecticut Avenue NorwalkConnecticut06854 1-800-774-2354 http://travela.priceline.com/customerservice/customerservice.do?session_key=410011AC5C0011AC20100504

Priceline.com did not accept my bid so I booked the listed price that they offered. I checked the box to be flexible on departure times. I requested a flight on Saturday and to ret...

#306983
Mar 23, 2012
284

Mchromik
My Fiasco with Priceline
5.0 800 Connecticut Avenue NorwalkConnecticut06854 1-800-774-2354 http://travela.priceline.com/customerservice/customerservice.do?session_key=410011AC5C0011AC20100504

As a Pirceline novice I made the disastrous mistake of booking a room before reading the fine print. If you are two people who do not want to sleep together do not book a room. ...

#306777
Mar 22, 2012
513

Oran5
Priceline Flaw
5.0 800 Connecticut Avenue NorwalkConnecticut06854 1-800-774-2354 http://travela.priceline.com/customerservice/customerservice.do?session_key=410011AC5C0011AC20100504

Priceline continues to promote Hotels/Motels with known bedbug problems. These problems are often highlighted on the bedbug registry. Priceline always tells you they contacted a ho...

#306414
Mar 21, 2012
187

Mblack1121
Priceline has horrible customer service and won't hold up to fault
5.0 800 Connecticut Avenue NorwalkConnecticut06854 1-800-774-2354 http://travela.priceline.com/customerservice/customerservice.do?session_key=410011AC5C0011AC20100504

I tried to use Priceline to book a flight and it has taken me through all of the steps only to say the price is higher after I try to purchase the ticket. This is after I select s...

#306172
Mar 20, 2012
230

Navywife...
Priceline sucks!!
5.0 800 Connecticut Avenue NorwalkConnecticut06854 1-800-774-2354 http://travela.priceline.com/customerservice/customerservice.do?session_key=410011AC5C0011AC20100504

I booked with priclenine because I thought they were cheaper well I was booking for Arizona and it booked a room for me in Alabama! I called them and they sent me this sheet I had ...

#306128
Mar 20, 2012
210

Anonymous
Priceline more expensive than direct booking
5.0 800 Connecticut Avenue NorwalkConnecticut06854 1-800-774-2354 http://travela.priceline.com/customerservice/customerservice.do?session_key=410011AC5C0011AC20100504

I have checked many flights and hotels to try to find deals online and i notice that priceline is the only one that is actually more expensive than if you just book directly. just...

#305916
Mar 19, 2012
204

Drop2ony...
Priceline = Garbage
5.0 800 Connecticut Avenue NorwalkConnecticut06854 1-800-774-2354 http://travela.priceline.com/customerservice/customerservice.do?session_key=410011AC5C0011AC20100504

I reserved a room at Knights Inn in San antonio - address - 9447 W Interstate 10, San Antonio, TX, 2 queen beds in a non smoking room for me and a family of 5, and when I arrived I...

#305684
Mar 18, 2012
225

Icnd2000x
Overcharged-Do Not Use Priceline
5.0 800 Connecticut Avenue NorwalkConnecticut06854 1-800-774-2354 http://travela.priceline.com/customerservice/customerservice.do?session_key=410011AC5C0011AC20100504

Name your own price on Priceline.COM. Booked a room at a hotel within a range and location of what I was looking for and took the Priceline suggestion of the value and then reduce...

#305569
Mar 17, 2012
257
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Related Information

Hotels and Resorts
A resort is a place where people go as a rule to relax and recreate for holidays or vacations. These are places or even towns operated by a one owner. The most popular resort towns are Sharm el Sheikh in Egypt, Barizo of Spain, Cortina d'Ampezzo of Italy, Nice or French Riviera of France, to name just a few. As a rule resorts are placed in exotic areas, in the mountains or at the sea side and ocean. Resorts are sometimes misused to identify a hotel. However, the term resort means a broader range of services and amenities, besides food, drink, lodging, sports. Resorts also offer a larger number of lodgings and fancier entertainments than hotels. Hotels may constitute chains: when there are hotels of the same brand name in several cities or countries. All the large hotels operate restaurants in the same building. There are different types of hotels, like treehouse, cave, capsule, ice and snow, and underwater hotels. Hotels are usually built at most popular destinations, such as resorts, historic places, casinos, or at the railway and bus stations. For motorists on long journeys there are motels - small inns which offer direct access from the apartment to the vehicle. They are usually low-quality rooms with almost no facilities.

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