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Priceline

Rating:
238 complaints

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Priceline.com is a travel site that provides you with everything connected with traveling: plane tickets, hotel reservations, car rentals, vacation packages, and a number of weekend or last minute deals. They specialize in cheap airfare and different discount vacation packages and economy class car rentals. The watchword of the company is: "Name your own price!" Priceline.com differs a lot from fixed-price travel sites because it gives its users the possibility to obtain the lowest rates for everything concerning traveling and the lowest here does not mean the worst or of poor quality.

The other thing is how safe this way of booking hotels and buying tickets is, how Priceline charges their customers' credit cards and transfers money. Please try to contact Priceline Customer Service directly prior to posting any complaints on this site.

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Priceline Complaints & Reviews

Priceline Reviews

KarenYo
Feel ripped off over a mistake with Priceline.com

Was trying to compare prices on rental cars online and wound up booking a car in ERROR. Called within 5 minutes of realizing the mistake and they would not cancel the reservation t...

#292657
Jan 28, 2012
3

DD0011
Priceline Rentals

So on January 12,2012 I was filling out all my information trough priceline for a rental car. I never submitted any of my info because I changed my mind about getting a rental. So ...

#292495
Jan 27, 2012
10

Bradburne
Priceline - They booked me out of the wrong Airport!

So I booked my flight out of National, since I live right next to it, and went there this morning to fly out only to realize that Priceline had booked me out of Dulles. The airline...

#292389
Jan 27, 2012
9

Laney
Priceline - Extremely deceptive pop-up sheets.

After we had purchased a rental a pop-up immediately came on. Upgrade now for the same price and it looked like the upgrade was $25. I clicked on the $25 and instantly had two car...

#291803
Jan 25, 2012
25

Eiluj23
Priceline - ***!

Two weeks ago I booked a trip through priceline for myself and 2 of my friends. One of my friends had a tragic incident take place. His little brother was hit by a car and suffered...

#291746
Jan 25, 2012
9

Wjskabel...
Beware of Priceline's Hotel Star Maps!

I was bidding for a Downtown Phoenix 4 star hotel. Before bidding, I made sure to check which nearby areas had 4 star hotels. After my initial bid was declined, Priceline encoura...

#291567
Jan 24, 2012
30

Adbarnic...
Priceline - BILLED CHARGES WEEKS BEFORE STAY!

I've had to sit here and listen to my wife talk to "Peggy" for hours trying to understand why her credit card was charged for Hotel fee's before we ever stayed at the Hotel...

#290772
Jan 21, 2012
63

Drhailu
Priceline - They ripped me off!!

I purchased hotel and flight through priceline.com to Edmonton. My hotel stay was supposed to be for three nights from Friday and checking out on Monday morning. Unfort...

#290286
Jan 19, 2012
78

Barbarella
Priceline cruise advertising misleading

Priceline email ad sent 1/18/2012 read "All fleets on sale! Winter cruise event, 2 for 1 fares, free air credit & more". So I clicked the link and it lead to cruises but no 2 for 1...

#290090
Jan 18, 2012
46

Dalder
Priceline - Bid on one flight got stuck with another

I thought I was purchsing a return flight from Miami to Jacksonville NC at 5:45 PM on Monday as we will be in Key West for my wifes birthday on Sunday. Now I am stuck with a flight...

#289595
Jan 17, 2012
81

Anonymous
Priceline- no customer service

Our flight was canceled so we rescheduled. We had a package deal with hotel and car. We needed to keep the rooms and car Priceline wouldn't call the hotel or rental agency to i...

#289506
Jan 16, 2012
58

Paroyboy
Priceline - Refuse to honor lower price

Made a reservation for a rental car in Baltimore. After "naming my own price" and reserving for $133 for an economy car with Budget, I see the same car and agency ON PRICELINE for...

#288797
Jan 13, 2012
74

Ksisk
Priceline - Priceine.com double charged me for a room.

I used the "name your price" feature on their website. Because of a glitch on their website, in their system, whatever, I got double charged for a room. After a long frustrating ep...

#288522
Jan 12, 2012
76

Hikmatic
Priceline and their travel insurance is a joke

Booked a flight with priceline and bought their travel insurance. I went to the airport and 2 of their stations shut down and everyone was moved to only one station. the mass of pe...

#287614
Jan 09, 2012
84

Conniejb...
Priceline is a scam

Priceline is a scam. Purchased several cruises on Priceline and have been a loyal customer. With the last cruise we purchased 2 balcony rooms and received "free 2 night hotel vou...

#286635
Jan 05, 2012
129

Anonymous
Watch out for Pricelines new web site

I have used Priceline in the past and have been pleased with it but now that it has changed it is horrible and I will never use it again. I am used to offers being rejected and up...

#286210
Jan 03, 2012
171

Bhund
Priceline IS A SCAM!

I booked a cruise for my family in March through Priceline because they were offering a free hotel nights stay. Turns out, THEY get to pick the hotel for you....which doesn't...

#284113
Dec 26, 2011
201

Anonymous
Priceline site changed our passenger info- family vacation ruined

We filled out several pages of passenger information for our family trip to Hawaii. On the last page there was a small box that allowed you to put in an American Advantage number. ...

#282742
Dec 20, 2011
191

Mad_renter
Priceline will double charge your debit card.

After spending over 3 hours on the phone with Priceline I am still empty handed. I rented a car ($340). Clicked the button offering the $3 per day for an upgrade ($3 x $10 = $55 ...

#282321
Dec 17, 2011
212

Anonymous
Priceline - $50 voucher my behind!!

To make a long story short never used them but i did this time over Orbitz b/c it was cheaper. But now i know U get wat u pay for. I paid $697 on a trip for 2 to San antonio grace ...

#280989
Dec 12, 2011
200

Beachboy
Priceline stinks

I bid on a 4/5 star hotel and was assigned an inferior hotel ... Priceline says their RESORTS are better than a four star property... this is complete rubbish... Do not do business...

#278874
Dec 02, 2011
183

Bobster
Priceline sucks

I booked a hotel for 2 nights using Priceline with their "Lowest Price Guarantee" crap. Big mistake. Go to check in, the lady at the desk reruns my card and the price was $35 chea...

#278471
Dec 01, 2011
270

Anonymous
Lost $4 by booking on Priceline rather than from hotel

I bid and 'won' the bid on a hotel in Orlando. Priceline congratulated me that I saved 25%! I decided to double check and logged into that hotel site and faked booking with...

#278190
Nov 30, 2011
217

Anonymous
Priceline - Booked me for wrong airport!

I was using the name your own price option. I was trying to get a good deal out of our local airport (CPR) to (GEG) and for some reason their system defaulted to (den). I double ch...

#277308
Nov 26, 2011
190

Hamid
Be Aware of the Hidden Flight Selection by Priceline

December1, 2011 Vacation Package From Priceline I booked a vacation package trying to save 40-$50, end-up losing two days of my vacation, because of the hidden flight selec...

#277140
Nov 25, 2011
253

Anonymous
Priceline

I booked a hotel for 4 and the hotel would only allow 3 people. I called Priceline and all they said is read the fine print may not occupy more than 2. They would not let me spea...

#276988
Nov 24, 2011
162

Lostmone...
BOYCOTT Priceline - THEY ARE HORRIBLE

DO NOT USE THIS SERVICE FOLKS. i am an avid seeker of deals. I just lost total respect for William Shatner. If you put your name on a brand, you Shatner, you should have put it on ...

#276788
Nov 23, 2011
242

Anonymous
Priceline stinks like a skunk

I reserved a hotel for 2 nights in Homestead Florida 6 months ago for the final NASCAR race last weekend. When I got there to check into the hotel a policeman was outside stopping ...

#276557
Nov 22, 2011
197

Anonymous
Never use Priceline

I used priceline to book 2 night s in pa near hershey .i checked in to the rooms and there was bugs crawling all over the hotel never gave us my refund priceline never reimbursed m...

#275570
Nov 17, 2011
140

Mify
Priceline - Awful Customer Service

I mistakenly purchased airline tickets through priceline's name your price service. I called within 12 hours of the tickets being purchased to inform them that it was unintent...

#275522
Nov 17, 2011
234
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Reviews 1-30 of 238

Related Information

Hotels and Resorts
A resort is a place where people go as a rule to relax and recreate for holidays or vacations. These are places or even towns operated by a one owner. The most popular resort towns are Sharm el Sheikh in Egypt, Barizo of Spain, Cortina d'Ampezzo of Italy, Nice or French Riviera of France, to name just a few. As a rule resorts are placed in exotic areas, in the mountains or at the sea side and ocean. Resorts are sometimes misused to identify a hotel. However, the term resort means a broader range of services and amenities, besides food, drink, lodging, sports. Resorts also offer a larger number of lodgings and fancier entertainments than hotels. Hotels may constitute chains: when there are hotels of the same brand name in several cities or countries. All the large hotels operate restaurants in the same building. There are different types of hotels, like treehouse, cave, capsule, ice and snow, and underwater hotels. Hotels are usually built at most popular destinations, such as resorts, historic places, casinos, or at the railway and bus stations. For motorists on long journeys there are motels - small inns which offer direct access from the apartment to the vehicle. They are usually low-quality rooms with almost no facilities.

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